Anna Le – InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Wed, 14 Nov 2018 17:23:45 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 What is Your Tipping Point? Insights on Technology Deployment https://infocus.dellemc.com/anna_le/tipping-point-insights-technology-deployment/ https://infocus.dellemc.com/anna_le/tipping-point-insights-technology-deployment/#respond Thu, 12 Apr 2018 09:00:42 +0000 https://infocus.dellemc.com/?p=34693 Insights on navigating the complexity of your IT transformation I often talk with customers about IT Transformation – frequently, what they discuss is the maze of options that make it challenging to set priorities and difficult to avoid incomplete implementation of new technologies. Recently we engaged with IDC and Principled Technologies, to examine what factors […]

The post What is Your Tipping Point? Insights on Technology Deployment appeared first on InFocus Blog | Dell EMC Services.

]]>
Insights on navigating the complexity of your IT transformation

I often talk with customers about IT Transformation – frequently, what they discuss is the maze of options that make it challenging to set priorities and difficult to avoid incomplete implementation of new technologies.

Recently we engaged with IDC and Principled Technologies, to examine what factors most impact the transformation process, driving increased costs, delayed adoption and IT distraction from business goals. Combined with our internal research about support calls for newly deployed equipment, the studies paint a clear picture of lost time, and hidden opportunity costs in traditional DIY approaches to planning, installation and implementation. When you look at the real deployment costs of servers, storage, data protection and networking, what is your tipping point? When is it to your advantage to shift resources away from these efforts and instead focus your business on performing a real transformation?

Is using internal IT resources for deployment planning really less expensive? Is it the best allocation of existing IT resources? I was reading in a recent study from Forbes, that the top goal for IT Transformation was reducing IT costs.  Followed by being first to market with new products then shifting budget to strategic projects1.  Our own research has uncovered that two of those objectives can be helped by optimizing deployment and shifting the burden of deployment away from internal IT, these savings can open opportunity to succeed on the third.


We took a look at the number of support contacts our customers required in the first 90 days for servers, storage and networking.  We’ve found that systems deployed by our Dell EMC experts have up to 49% fewer technical support calls within the first 90 days vs. self-installed systems2.  This can directly impact the timing and costs related to having your systems production ready.

More dynamic processes in the datacenter will allow for a more flexible and resilient environment, and this provides the foundation for effective business transformation” – IDC’

Year after year the research firm IDC has found that 80% of IT time is spent on day-to-day tasks and only 20% on innovation1. They have also found that provisioning/deployment and remediation activities take up most of this time. To see the impact efficient deployments make on this situation, IDC performed a worldwide survey on datacenter deployment experiences.

Datacenter Deployment Analysis

IDC’s analysis of the survey data revealed that as companies move from basic to optimized deployment they save significant cost in terms of staff time and lower impact on their enterprise users1.  By saving hundreds of hours per deployment they can shift this time and cost savings to other forward leaning initiatives.  In addition, the study showed that organizations who perform these tasks often, experience fewer issues and gain greater efficiency1.

When I see customers who are using ad-hoc and manual means of deployment, I see customers who are spending more time and money than they should. At the same time that hardware is becoming easier to install, what customers need to do with it is becoming increasingly more complex.  To respond we developed the ProDeploy Suite of services with the goal of making it easy to pair a deployment need with the right level of service. Over decades our team has developed automation and standardization along with the expertise that can only be gained from doing every type of configuration you can imagine, in every type of environment, all over the world.

We reached out to Principled Technologies to quantify this impact through their testing. They compared deployment times of a typical stack including servers, storage, and networking.  Their in-house administrator and a Dell EMC-certified ProDeploy engineer separately set up the same solution in their data center. Findings showed a significant decrease in project planning time and in-house admin time with an overall 66% faster time to deploy with ProDeploy3.  Just picture for yourself what your team could spend 66% more of their time on to really transform the business.

Taking a hard look at these findings should give you a solid reason to examine your own strategy for installing and implementing new infrastructure technologies.  Using ProDeploy or ProDeploy Plus can deliver faster, better and lower cost deployments while you focus your talents on what your company does best. Beyond our ProDeploy suite, Dell EMC offers organizations other ways to both optimize their own deployments through our Infrastructure Deployment Assessments, and the ability to add expertise to IT through Dell EMC Educational Services and our Residency Service.

1 Source: Forbes Insights on IT Transformation – IT Transformation on CIO – CFO Collaboration Study
2Based on a July 2017 internal analysis of support data from Feb. 2016 through June 2017 for Dell PowerEdge, Dell Networking, and Dell SCv/PS/PowerVault Storage devices.  Actual results may vary.
3Source: Based on “Bring new systems to production readiness faster and with less effort from in-house administrators”, a Principled Technologies Test Report commissioned by Dell, February 2017. Full report found here: http://facts.pt/YU95pg

The post What is Your Tipping Point? Insights on Technology Deployment appeared first on InFocus Blog | Dell EMC Services.

]]>
https://infocus.dellemc.com/anna_le/tipping-point-insights-technology-deployment/feed/ 0
Why Hardware Deployment Is the Unsung Hero in Your IT Transformation https://infocus.dellemc.com/anna_le/why-hardware-deployment-is-the-unsung-hero-in-your-it-transformation/ https://infocus.dellemc.com/anna_le/why-hardware-deployment-is-the-unsung-hero-in-your-it-transformation/#respond Tue, 13 Feb 2018 10:00:02 +0000 https://infocus.dellemc.com/?p=34094 What if you could achieve production readiness 66% faster? One of the most rewarding parts of my role at Dell EMC is meeting customers and learning how we can best help them overcome their challenges to make their IT transformation real. Customer input is a big part of what informs our transformative journey: to develop […]

The post Why Hardware Deployment Is the Unsung Hero in Your IT Transformation appeared first on InFocus Blog | Dell EMC Services.

]]>
What if you could achieve production readiness 66% faster?

One of the most rewarding parts of my role at Dell EMC is meeting customers and learning how we can best help them overcome their challenges to make their IT transformation real. Customer input is a big part of what informs our transformative journey: to develop ever-better, ever-simpler services—with a great end-to-end customer experience.

Another Milestone

Today we reached another milestone in our services journey with the unification of deployment services across the entire Dell EMC hardware portfolio.

It’s a journey that began with the unification of support services in the ProSupport Suite and continues with the unification of our ProDeploy Suite of services for deploying Dell EMC hardware—servers, storage, data protection and networking infrastructure—across the data center—and across data centers worldwide.

Don’t Risk Doing It Yourself

It’s a simple fact: every new product must be deployed by someone.

As the pace of technology changes and pressure to “do more with less” grows, many IT organizations are revisiting the cost/reward calculations of in-house deployment.

 

By standardizing and unifying deployment services with ProDeploy Suite, we can leverage—and pass along—consistency and economy-of-scale advantages that reduce time, cost and complexity.

We invest in new service offer development hand-in-hand with the design of new infrastructure solutions. We continually refine our deployment skills, tools and best practices to put the latest innovations fully to work, quickly and smoothly.

How Do You Define “Ready?”

Our global service delivery experience has shown us that different organizations and projects require different levels of deployment to be “ready” on day one. Ready can mean anything from racking equipment to installing a baseline configuration all the way to implementing a fully enabled solution.

That’s why ProDeploy Suite services are designed to deliver three different levels of functional, operational and production readiness—with services from basic hardware installation, to planning and configuration, to software installation, and knowledge transfer and training.

 

 

 

 

 

 

 

Realizing a Complete Service Experience

Our suites, ProSupport and ProDeploy, are easily combined with other Dell EMC services, such as Residency and Intelligent Data Mobility. Together they provide the advantages of simplicity and consistency—with the additional expertise, coordination and support needed to achieve specific objectives whether in a local facility or on a global scale.

Our Journey Together Doesn’t End Here

The ProDeploy Suite is the next step—but not the last—in our journey to offer easy-to-understand and easy-to-consume services—flexible enough to meet your needs, but without the expense and delay often associated with custom services.

As we continue on our journey, our objective is to build reliability and agility into our services that accelerate customer IT transformation—from the edge, to the data center, to the cloud, to the multi-cloud.

Our success depends on matching customers to the right deployment service to deliver on the potential of our Dell EMC infrastructure solutions—across the IT lifecycle.

So let us hear from you by commenting below!

*Based on”Bring new systems to production readiness faster and with less effort from in-house administrators,” a Principled Technologies Test Report commissioned by Dell, February 2017. Full report found here: http://facts.pt/YU95pg
**Based on a July 2017 internal analysis of support data from February 2016 through June 2017 for Dell PowerEdge, Dell Networking, and Dell SCv/PS/PowerVault Storage devices. Actual results may vary.

The post Why Hardware Deployment Is the Unsung Hero in Your IT Transformation appeared first on InFocus Blog | Dell EMC Services.

]]>
https://infocus.dellemc.com/anna_le/why-hardware-deployment-is-the-unsung-hero-in-your-it-transformation/feed/ 0