Barbara Robidoux – InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Tue, 07 Aug 2018 19:04:52 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 Services and IT Experts On-Call at Dell Technologies World https://infocus.dellemc.com/barbara_robidoux/services-experts-call-dell-technologies-world/ https://infocus.dellemc.com/barbara_robidoux/services-experts-call-dell-technologies-world/#respond Tue, 24 Apr 2018 09:00:08 +0000 https://infocus.dellemc.com/?p=34940 Dell Technologies World, our premier technology conference, is designed to educate, inspire, and connect our communities of customers, partners, influencers and technologists. It is the only conference where our customers can experience the power of the Dell Technology family of businesses, committed to their transformation, all in one place. This year’s event theme is “Make […]

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Dell Technologies World, our premier technology conference, is designed to educate, inspire, and connect our communities of customers, partners, influencers and technologists. It is the only conference where our customers can experience the power of the Dell Technology family of businesses, committed to their transformation, all in one place.

This year’s event theme is “Make it Real” – something we do every day in Services. We “make it real” for our customers by driving the rapid adoption and optimization of digital technologies, throughout their transformational journey. During the event we will showcase how our Services experts help customers with their Digital, IT, Workforce, and Security transformations by providing the strategic guidance and technology expertise to help accelerate outcomes.

It’s all happening in Las Vegas, April 30th-May 3rd at Dell Technologies World. Here’s just a sample of some of the can’t-miss topics our services experts will be covering:


Enterprise, Meet Today’s Cloud Storage

Justin Augat – Director, Product Marketing, Virtustream

 
 

Virtustream Enterprise Cloud Powers Enterprise Apps

David Ayers – Senior Product Marketing Manager, Virtustream

 
 

Is Your Cloud Provider Enterprise-class?

Ahsan Quadri – Product Marketer, Virtustream

 
 

How Dell IT Fast-Tracked Customer Data Integration: 12 Weeks to Solution Using Dell Boomi iPaaS

Amar Bura – Director, SW Engineering – Services IT

 
 

Driving Competitive Advantage through Data Monetization

Matt Maccaux – Global Big Data Practice Lead, Dell EMC Consulting

 
 

Tapping the Power of the Cloud: Lessons from our VMware-based Hybrid Cloud Deployment

Paul DiVittorio – Sr. Director, Cloud Infrastructure / Distinguished Engineer – Services IT

 
 

Moving Apps to the Most Effective Platform

Chip Kalfaian – Global Discipline Lead – Application Profiling, Dell EMC Consulting

 
 

Multicloud is the New Reality

Matt Liebowitz – Global Multi-Cloud Infrastructure Discipline Lead, DELL EMC Consulting

 

Portfolio Optimization by the Numbers

Chip Kalfaian – Global Discipline Lead – Application Profiling, Dell EMC Consulting

 
 

Developing the Skills of the Future to Make Digital Transformation Real

Charles Atkins – Vice President, Dell EMC Education Services

 
 

How to Get Started on Your CloudOps Journey

By Don Demcsak – Cloud Native Application & DevOps Solution Partner, DELL EMC Consulting

 
 

Multicloud Data Centers and Going D.I.G.I.T.A.L? (Do I Give it to Amazon then Leave?)

Bart Driscoll – Global Innovation Lead – Digital, Dell EMC Consulting

 

Internet of Things (IoT) Dell Use Case: Leveraging Our Connected Platforms to Improve Customer Care and Product Development

Don Mac Master – Sr. Director IT Business Consulting, Services IT

 

Why is PC as a Service (PCaaS) All the Hype?

John Moody – Vice President, Global Support Deployment Services

 
 

Multi-Cloud: What’s Your ROI?

Norman Dee – Global Practice Lead, Operating Model Consulting Service Enablement

 

What is Your Tipping Point? Insights on Technology Deployment

Anna Le – Vice President, Enterprise Services Product Group

 
 

How to Market Your Cloud Services like a Business

Vijay Kanchi – Global Lead, IT Transformation, Dell EMC Consulting

 
 

Developers Are Important – Their User Experience Matters!

Matthew Roberts – Global Lead Digital Workplace Consulting, Dell EMC

 
 

When It Rains It Pours: Preparing People and Business to Navigate Catastrophic Weather Events

Doug Driskill – Vice President, Dell EMC Support & Deployment Services

 
 

Grow Revenue & Reduce Costs: Dell EMC Support and Deployment Services Best Practices & Lessons Learned

Alex Barretto – Senior Vice President, Dell EMC Support and Deployment Services

 

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5 Lessons Learned from Enterprise-scale IT Transformations https://infocus.dellemc.com/barbara_robidoux/5-lessons-learned-enterprise-it-transformations/ https://infocus.dellemc.com/barbara_robidoux/5-lessons-learned-enterprise-it-transformations/#respond Wed, 27 Sep 2017 09:00:11 +0000 https://infocus.dellemc.com/?p=32166 Experience shows that there are common best practices that successful IT Transformation initiatives share. Can you benefit from the ‘lessons learned’ in on-the-ground execution of enterprise-scale IT transformations?  Transforming IT is not easy. And neither is talking about it. It’s a big topic. It’s complicated. And it means something different for every organization. Conversations tend […]

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Experience shows that there are common best practices that successful IT Transformation initiatives share. Can you benefit from the ‘lessons learned’ in on-the-ground execution of enterprise-scale IT transformations? 

Transforming IT is not easy. And neither is talking about it. It’s a big topic. It’s complicated. And it means something different for every organization. Conversations tend to split into two: high-end discussions of digital business strategy on one hand—and detailed feature-and-function technology comparisons on the other.

But business-enabling IT transformation happens only when the gap between strategy and implementation is bridged—when the business strategy is informed by what IT can do—and IT understands and delivers what the business needs.

Take 5

To offer a more holistic perspective, as well as practical advice, on some of the most critical—and, often, overlooked—aspects of IT transformation, we offer a new video series: Top 5 Takeaways for IT Transformation.

These five short videos, hosted by Tom Roloff, Senior Vice President of Business and IT Transformation for Dell Technologies, distills the experience gained in the delivery of thousands of client IT transformation projects.

Check out our Top 5 Takeaways for moving forward, more quickly, with more confidence, to achieve your own IT Transformation objectives.

#1. Get aligned. When digital disruptors threaten the business, sequential project management is neither fast nor agile enough. How do you bring stakeholders together to define outcomes? How do you keep workstreams aligned, in sync, and moving forward?

Watch: Takeaway #1: IT Transformation Demands Parallel Workstreams

#2. Customize where it counts. Too many IT teams focus on infrastructure—when they can add significantly more value through customization of IT services or consumption models to meet specific business needs.

Watch: Takeaway #2: Shifting IT Consumption Model from Custom Projects to Cloud Services

#3. Modernize applications. Applications are the engines of digital business, but time-to-market depends on shifting spend from legacy apps to innovation. With automated tools and repeatable “factory” migration, rationalization of the entire application portfolio becomes practical.

Watch: Takeaway #3: Transforming Applications: Increasing Agility while Reducing Cost

#4. Transform the operating model. The need for a new kind of Operating Model is typically one of the most underestimated aspects of IT Transformation. Moving from silos of technology to end-to-end service delivery requires profound changes in roles and responsibilities, best practices, metrics, and skillsets. It can’t be an afterthought.

Watch: Takeaway #4: Transforming the Operating Model—The Hardest Part

 #5. Sustain the momentum. Long-term success requires measurable payback along the way. That’s why it’s important to identify incremental milestones that deliver business-visible results quickly—and at regular “stepping stone” intervals to build a transformation roadmap.

Watch: Takeaway #5: Building Your Transformation Roadmap: Achieving Sustained Progress in Short Bursts

Speed counts

If there’s a consistent theme to our Top 5 Takeaways, it’s this: speed counts. So move now and leverage the experience, solutions, and services of strategic partners to avoid pitfalls, accelerate results, and even leapfrog whole segments of the journey.

At Dell EMC Services, we help bridge the gap between strategy and implementation by packaging the learning gained in the delivery of IT Transformation programs into repeatable methodologies and integrated and automated tools, solutions, and services.

I invite you to take advantage of the learning culled from experience gained in more than 15,000 IT transformation projects—including global initiatives in Fortune 500 companies and transformation projects with our own Dell IT organization:

If you are wondering how to get started, I suggest: Getting Started with IT Transformation: A proven & practical approach.

I would love to hear your thoughts by commenting below.

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The Power of Opportunity: One Year of Dell EMC https://infocus.dellemc.com/barbara_robidoux/power-of-one-year-opportunity-ahead/ https://infocus.dellemc.com/barbara_robidoux/power-of-one-year-opportunity-ahead/#respond Tue, 12 Sep 2017 09:00:40 +0000 https://infocus.dellemc.com/?p=32395 One year ago, I stood among a crowd of celebrating colleagues and toasted the coming together of Dell EMC. As we listened to Michael Dell forecast the future of our newly combined family of businesses, I was excited by our vision to change the world through innovation and transformation. One year later, I stand back […]

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One year ago, I stood among a crowd of celebrating colleagues and toasted the coming together of Dell EMC. As we listened to Michael Dell forecast the future of our newly combined family of businesses, I was excited by our vision to change the world through innovation and transformation.

One-Year-Celebration_Facebook_Instagram_600x600 (1)One year later, I stand back with pride — and a little bit of awe — at the heights we have reached. Dell EMC truly demonstrates the power of one. One company that is uniquely positioned to deliver every element of the IT industry. To our teams, our customers, and our partners, I offer a deep thank you! Our one-year anniversary would be nothing without you.

In my corner of the world, I can only praise the coming together of our Dell EMC Services and Dell IT teams. Making up more than 40 percent of our global workforce, the two teams were tasked with ensuring we delivered the customer experience you have come to expect, while keeping more than 140,000 of our team members seamlessly connected so the work of Dell EMC would begin without interruption.

Our Dell EMC Services Consulting team hit the ground running, making the Dell EMC vision real for our global customers. At the tip of the spear, Dell EMC Services Consulting provides the technical expertise to help you realize Digital, IT, and Workforce transformation. Winners of the 2017 Microsoft Partner of the Year Award, our Consulting professionals — with more than 10,000 transformations under their belt — are helping customers achieve their optimal business outcomes in hyper-competitive marketplaces.

Our Dell EMC Services Support and Deployment teams forged ahead to introduce new services that build upon our respective legacies of unmatched customer experiences. We rolled out Pro Support One on Day 1 and within months introduced, ProDeploy Client Suite, and most recently Premium Support Plus. We have strived to combine our technology and ingenuity into unified Dell EMC Services Support and Deployment capabilities that raise the bar of our industry-leading customer experience.

Dell IT has set the example for all future enterprise mergers. In successfully executing one of the largest network combinations in IT history, Dell IT became an incubator of transformation. Dell IT has put our words and technology into practice by actively managing 19 global data centers that support nearly 250,000 devices and 2,600 applications, and migrating 100,000 devices to Windows 10 all while keeping our network safe and trusted.

So, after a year spent learning, merging, testing, and innovating — what’s next for Dell EMC Services and IT? In a word: opportunity. Industry data shows that service, support, and ease of implementation are more important when it comes to selecting data center solutions than any other factor — 59% according to the Enterprise Strategy Group.

Services_Criteria

As technology further evolves, so will Dell EMC Services and IT. We are making significant investments to continuously transform our technologies and philosophies, all via intelligence and automation using apps, sensors, and IoT for greater proactive, predictive support backed by deep, rich consultative expertise. We are your tools in the toolbox, ready to identify your issues, prescribe solutions, and train and assist your workforce so you can reach your peak business potential.

Our team, and our company, are ready for what’s next. Yet, our commitment to you remains the same — to deliver a world-class experience that is at the core of everything we do. Thank you again to our customers and partners who have joined on this journey, and let us all shape Year 2 and beyond together!

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Transformational Services, the Strong Silent Type or Sensitive Hero? https://infocus.dellemc.com/barbara_robidoux/dell-emc-services-it-service-reflection/ https://infocus.dellemc.com/barbara_robidoux/dell-emc-services-it-service-reflection/#respond Wed, 02 Aug 2017 09:00:54 +0000 https://infocus.dellemc.com/?p=31792 I have a confession: I usually write in this space about historical or current IT trends but today I will venture into the world of company culture and share some inside Dell EMC skinny. Well, okay, I’ll start with a little history… When you build your reputation as an affordable work space company it’s hard […]

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I have a confession: I usually write in this space about historical or current IT trends but today I will venture into the world of company culture and share some inside Dell EMC skinny. Well, okay, I’ll start with a little history…

When you build your reputation as an affordable work space company it’s hard to change market perception. Nevertheless, at the turn of the century, the market began to take note of a growing trend and wonder, “Maybe Dell can provide the same hardware economics and ironclad support in the data center?”

Figure 1: Dell PowerEdge sales take off in the 2000’s

Figure 1: Dell PowerEdge sales take off in the 2000’s

 

Now, nearly two decades later another perception is growing in the market, “Maybe we should look to the Dell EMC service experts and their partners to help us rapidly adopt and optimize our digital technologies…help us through our IT transformations.”

“We foresee customers going to Dell EMC Services for predefined, integrated solutions that will result in less effort spent on getting infrastructures set up and supported, which will provide IT with more time for business enablement.”

Rob Brothers, Program Vice President, IDC

Why?

We’d like to believe it’s our people; after all, with 60,000 service professionals and partners in 165 countries, our experts are right around the corner and “at your service” 24 hours a day. We hire the industry best, invest in them and nurture their expertise.

But maybe it’s their work ethic. Our people are both IT strategists and IT doers…not just business theorists. Yes, we can help you build business cases and justifications. We can help you analyze and plan. But we are truly in our element in the doing…in producing outcomes.

checklist

Of course, it could be our pickiness when it comes to those outside of Dell who represent us. It’s not the easy route by any means, but we are pretty exclusive dance partners and only team with the most reputable and dependable re-sellers, distributors and delivery partners in every region.

“Indeed Dell Technologies is number one in servers, storage, virtualization and PCs.”

Dave Altavilla, Forbes

Perhaps it’s our approach. Our scale uniquely positions Dell EMC to provide consistent comprehensive services across the entire enterprise, from edge to core to cloud.

We are also steadfastly devoted to and constantly looking for ways to delight you, our customers. We are harnessing system data, IoT and analytics to improve your productivity. Our deployment philosophy, from PCs to storage to solutions, is to look for efficiencies that we can pass to you starting right in our own factories.

Our services SOWs are flexible—for either all the work or just what you need. Our business cases and justifications enable confidence at every level of decision making, from your finance and purchasing to your VP and C-level leadership.

Look, we’ve spent over 30 years learning, innovating, building IP and helping tens of thousands transform their IT world and the businesses that depend on them.

The strong and silent type or sensitive hero? Perhaps we’re both.

Want to read more about reaching business and IT transformation bliss? Check out this new white paper, Strategic Partnering for IT Transformation.

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Fundamental Appetite for IT Services Exposed in Hidden Figures https://infocus.dellemc.com/barbara_robidoux/fundamental-appetite-it-services-exposed/ https://infocus.dellemc.com/barbara_robidoux/fundamental-appetite-it-services-exposed/#respond Mon, 17 Apr 2017 09:00:37 +0000 https://infocus.dellemc.com/?p=30942 In case you haven’t seen it, Hidden Figures is a dramatic film portraying three women who courageously overcame a deep bias to prove themselves invaluable to the early success of the United States’ National Air and Space Administration (NASA). As a backdrop, the film also touches the nascent years of information technology and the fundamental […]

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In case you haven’t seen it, Hidden Figures is a dramatic film portraying three women who courageously overcame a deep bias to prove themselves invaluable to the early success of the United States’ National Air and Space Administration (NASA).

As a backdrop, the film also touches the nascent years of information technology and the fundamental appetites that have driven commercial and public organizations to purchase IT services since the late 1950’s. These three universal and perpetual motivations for “bringing in the experts” include:

  • Identifying how IT will help us reach a business objective – We know what we need to accomplish, how do we get there using IT? Historically, companies have called in IT consultants. In Hidden Figures, they needed to calculate analytic geometry in greater volume and more quickly—the objective.
  • Reaching our objective faster than we can by ourselves – IT departments have regularly utilized consultants, deployment experts, and IT training to quickly get to their objectives. In the film—though these early attempts were clumsy—IT experts helped plan and deploy the mainframe. While one of the heroines in the film takes responsibility for her training.
  • Optimizing IT productivity – It’s all about uptime! It’s about maximizing infrastructure output. Consultants and even managed services have a part, but the burden usually rests heavily on technical support. We don’t get to see this in the film. Support is often the hidden hero in the fight for productivity.

In almost six decades since the first human spaceflight program, we’ve come a long way in the world of IT services. Today’s big hairy audacious goal (BHAG) is moving your business or organization into the digital world. Accordingly, the services skillsets, experience, tools, and breadth of capabilities have expanded exponentially; for example…

You might find our consultants driving big data vision workshops for a bank in London, building hybrid cloud platforms for a global shipping company in Shanghai, or creating processes to deliver IT services for the US government in Washington, DC.

The Dell EMC deployment teams around the world wake up daily to site planning, order consolidation, asset reporting and labeling, installation, imaging, integration…their to-do list goes on and on. They are walking-talking digital deployment superheroes every day and in dozens of different languages.

With an emphasis on business outcomes and continuous improvement of global IT services quality, our managed services offer a consistent customer experience at every layer of delivery, and our expert advisors create value through guaranteed service levels, pricing and resource allocation for customers in every corner of the map.

The Dell EMC Services approach to support – powered by personalized, proactive and predictive capabilities and an elite team of experts—increases uptime, prevents issues, accelerates repairs, and reduces parts shipments. That’s not just good for IT, but for your digitally-powered doers, your business bottom line, and for our environment.

Our IT training catalog is over 70 pages long. There’s training available for everything from cloud infrastructure to VMware vSphere, from data science to converged infrastructure. To optimize any digital transformation, your people have to immerse themselves in a continuous learning zone.

Planets in the Sun

In my last blog, It’s About the Omelet, I urged adopting a business strategy that incorporates digital IT specifically to better serve the people relying on you. That’s your organizational objective. Digital transformation is your Mercury, Gemini, or Apollo spaceflight program, your North Star…pun intended. The competition is intense. Lives and standards of living are on the line.

But you don’t have to send your employees and customers to the moon by yourself. Dell EMC Services will be right there in mission control beside you.

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It’s About the Omelet https://infocus.dellemc.com/barbara_robidoux/digital-transformation-its-about-the-omelet/ https://infocus.dellemc.com/barbara_robidoux/digital-transformation-its-about-the-omelet/#respond Mon, 12 Dec 2016 16:00:50 +0000 https://infocus.dellemc.com/?p=29754 When digital transformation is an imperative, why is as important as how. As we race into this wave of change called “digital transformation” it’s important to ask: How will this transformation amplify the value and relevance of our businesses to those who rely on us? Why this question? Forrester talks about “digital experience platforms.” Gartner […]

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When digital transformation is an imperative, why is as important as how.

As we race into this wave of change called “digital transformation” it’s important to ask: How will this transformation amplify the value and relevance of our businesses to those who rely on us?

Why this question?

Forrester talks about “digital experience platforms.” Gartner urges “renovating the customer experience as a digital priority.” Practically every technology pundit agrees that embracing digital infrastructure, or “digistructure” (if you will) is a prerequisite that we all must meet or our businesses could quickly become obsolete.

digital transformationClearly, to solve, to serve, to compete, every business on the planet
has to be thinking about catching the digital train. But is that a business strategy or a technology strategy? Chicken or egg, perhaps. The more important perspective should be based on the end result…the omelet.

It’s about taking your customers, students, employees, patients, or constituents on an accelerated journey to their automated, grab-n-go, easy-to-use and always secure happy place…every day?

Digital transformationThat’s precisely what Dell EMC Services are designed to do…to drive both the rapid adoption and the optimization of your digital technologies…to facilitate your embrace of digistructure…to help you solve the how based entirely on your why.

How will you harness the power of business urgency to get there? When you need to rapidly get from A to B, to modernize your data center, ensure your business resiliency, power your strategy with big data and IOT, or transform your workforce, consider utilizing our expert consultants and proven strategies, planning, tools, and execution.

How will you implement at light speed vs “we might” speed?  When you need to rapidly design, plan, install, configure, image and migrate data for new systems to better serve your customers, consider utilizing our deployment experts, whether for your data centers or PCs.

Are you ready to virtualize, protect, and scale with off-premise cloud in order to innovate? We can help you utilize hosted enterprise applications. We can help you drive efficiencies with our off-premise storage, backup, and archive-as-a-service…or our end-to-end management of cloud, applications, platforms, or infrastructure.

digital-transformationHow will you wring every penny of productivity out of your digistructure for the people who rely on it? We recommend embracing proactive, predictive, and personalized monitoring and maintenance, and optimizing your people resources through training and education.

And what can you learn from extreme users such as Dell IT? David Kelley, founder of Stanford’s d.School says, “An idea that suits an extreme user will nearly certainly work for the majority of others.” With 19 data centers, 65,000 physical servers, 44,000 virtual machines and 140,000 PCs and tablets, Dell IT is definitely an extreme user and happy to share their story—a story, that includes all the best practices and the pitfalls that digital transitions can present.

So, these are our capabilities. This is how we’ve helped thousands of organizations, large and small with their digistructure embrace.

We aren’t theorists. Sure, we build proofs of concept, justifications, and plans, but we are really in our element in the “doing.”  And, we aren’t selling hardware off the back of a truck. Yes, we provide an expansive portfolio of this generation’s no-one’s-been-fired-for-buying solutions, but hardware is one pier in the bridge.

Look, moving from “infrastructure” to “digistructure” is not your run-of-the-mill transition. Embracing digistructure is what a dear old friend of mine used to call, a “vertical leap!” It’s adopting a business strategy that incorporates digital IT specifically to better serve the people relying on your business. That’s the omelet.

But you don’t have to take the leap alone. Dell EMC Services will be right there in the kitchen beside you.

Looking for a definition document to help you justify your own digital transformation? The folks at i-SCOOP have done a great job in defining the imperative from a “people first” POV.

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Dell EMC Services a Winning Combination for TSIA Awards https://infocus.dellemc.com/barbara_robidoux/dell-emc-services-winning-combination-tsia-awards/ https://infocus.dellemc.com/barbara_robidoux/dell-emc-services-winning-combination-tsia-awards/#respond Thu, 27 Oct 2016 10:04:08 +0000 https://infocus.dellemc.com/?p=29388 At Dell EMC, our first priority is our customers and our focus is on providing them with best-in-class services and innovative solutions to drive their digital transformations. Nothing is more important to us. Of course, it’s one thing for us to believe it; it’s another for the Technology Services Industry Association (TSIA) to recognize us […]

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At Dell EMC, our first priority is our customers and our focus is on providing them with best-in-class services and innovative solutions to drive their digital transformations. Nothing is more important to us. Of course, it’s one thing for us to believe it; it’s another for the Technology Services Industry Association (TSIA) to recognize us for it – which is precisely what TSIA announced on Tuesday October 18th, by awarding Dell EMC with two TSIA STAR Awards for Best Practices in Service Offer Development and Innovation in the Transformation of Support Services!

TSIA_awards

Our award for Best Practices in Service Offer Development highlights how through comprehensive in-depth research, close collaboration with channel partners, and utilization of proven design principles, we were able to complete a multifaceted portfolio redesign and introduce a simplified deployment services model that meets customer needs and fully enables the channel.

The result was ProDeploy Enterprise Suite – a comprehensive set of services, training and professional certifications aligned directly to top customer preferences and common deployment scenarios. As part of the process, we were able to validate, through third party studies, improved efficiency and effectiveness for customers who leverage Dell EMC Service experts and our partners for deployment. Organizations outsourcing deployments experience 91% less IT effort, 75% less planning time, 39% faster deployment and 50% fewer support calls*. And most importantly, we believe the best practices put into developing ProDeploy Enterprise Suite are now manifesting in real world results including a 95%+ customer satisfaction rating for the services.

Our TSIA award for Innovation in the Transformation of Support Services recognizes Dell EMC Services’ evolution in meeting the needs of our ever-growing customer and technology bases. Through our services transformation initiative, we implemented our vision of leveraging big data and analytics to provide a proactive, predictive, personalized and solutions-based customer support experience. We received the STAR Award because our services transformation is fundamentally redefining the type of support our customers receive:

    • MyService360™Leveraging big data analytics to provide customers actionable insights across their global install base through a proactive, personalized dashboard.
    • Knowledge-Centered Support (KCS) methodology to develop an Intelligence Matching and Swarming support model.

By establishing these innovative capabilities, Dell EMC has realized positive business and customer outcomes, which further strengthens our reputation as a leader in IT services, and most importantly, our ability to support customers with virtually all of their IT needs.

Melanie Vogel and Rex Martin

Melanie Vogel and Rex Martin celebrating the TSIA STAR Award for Innovation in the Transformation of Support Services. Technology Services World (TSW). Las Vegas, Nevada.

TSIA_Team

Dell attendees celebrating the award for Best Practices in Service Offer Development. Technology Services World (TSW). Las Vegas, Nevada.

*Source: Based on “Deploying New Dell Solutions with Dell Deployment Services”, a Principled Technologies Test Report commissioned by Dell, August 2015.

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Are Legacy Apps Slowing IT Transformation? https://infocus.dellemc.com/barbara_robidoux/are-legacy-apps-slowing-it-transformation/ https://infocus.dellemc.com/barbara_robidoux/are-legacy-apps-slowing-it-transformation/#respond Thu, 04 Aug 2016 09:00:41 +0000 https://infocus.dellemc.com/?p=28489 Sometimes it really does help to talk things over. Reflecting on my recent interview on The Cube with John Furrier, Co-CEO SiliconANGLE Media and Dave Vellante, Founder of Wikibon, I’ve been able to do a bit more of what they would say is “extracting the signal from the noise.” In this blog, I’ll build on […]

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Sometimes it really does help to talk things over.

Reflecting on my recent interview on The Cube with John Furrier, Co-CEO SiliconANGLE Media and Dave Vellante, Founder of Wikibon, I’ve been able to do a bit more of what they would say is “extracting the signal from the noise.”

In this blog, I’ll build on our conversation, expanding on a proven, practical way to help get IT Transformation and cloud initiatives “unstuck.”

Reality check from real customers

John and Dave were asking me about The State of IT Transformation report, which EMC recently published. The report analyzes customer data provided by CIOs and their direct reports who participated in 660 one-on-one IT Transformation Workshop sessions conducted by EMC or VMware.

Unlike reports based on surveys or random samples, the data comes from senior leadership teams in the midst of IT transformation—or, as John put it, from people “trying to figure out their future—so they’re very engaged, sharing a lot of inside information about what they’re trying to do.”

Everybody gets it… they just can’t get there

The workshops help enterprises benchmark themselves against competitors in four areas: infrastructure, applications, operating model, and service strategy.

Based on analysis of the data of where organizations say they want to be, it’s clear that everybody understands the need for transformation across all four dimensions. On the other hand, based on where the vast majority of organizations say they are today, there’s still a long way to go.

Bogged down in applications

Since the interview, I’ve thought more about how moving to cloud requires coordination of many moving parts, most notably the applications that the business depends on—those running on existing infrastructure in what John calls the “engine room” of business operations.

Many transformation initiatives bog down when trying to get a handle on an applications portfolio that has grown over time, spans multiple business units, and often has ingested applications from a merger or acquisition.

Without a clear understanding of existing applications—their role in the business and their technical requirements—it is difficult to move forward with confidence. For example, how do you determine the right target on-prem private cloud infrastructure? How do you determine which applications are suitable for public cloud?

Lack of an accurate application inventory and understanding of application-to-application and application-to-infrastructure interdependencies make transformation teams rightly wary, due to risk of business impact.

One of the areas we probe in our workshops is the current state of application assessment and rationalization. And one of the stats from the report that Dave called out in the interview is “90% of the folks that went to a workshop have no way to evaluate which workloads are suitable to move to hybrid cloud.”

It’s true. Other than, perhaps, moving dev/test to public cloud, most organizations are stuck when it comes to figuring out which workloads are best suited for which types of private, hybrid, or public cloud.

Unique workload-centric approach

My favorite part of The Cube interview comes next, when Dave asks, “So what do they do, they call you?”

In short, the answer is yes.

That’s because EMC has developed an iterative, data-driven, automated workload-centric application discovery and analysis capability that is truly unique.

Our services leverage automated tools and big data engines to discover and analyze applications and workloads very quickly. As a result, enterprises can gain a complete and accurate application inventory—and evaluate each application, based on their own business requirement criteria. In addition, our service tools can generate “blueprints” that map all application and infrastructure interdependencies

As a result, IT transformation teams can move forward with confidence, making informed decisions about:

  • Application portfolio rationalization – Quickly identify and retire unused and duplicate applications to reduce cost, risk, and complexity—as well as zero in on the applications where modernization and migration will deliver the greatest business impact
  • Target cloud environments – Design and build the appropriate private/hybrid cloud platform and assess public cloud services
  • Cloud suitability – Determine which workloads are best suited for different kinds of private, public, and hybrid clouds, reducing the time and effort it takes to evaluate applications for cloud deployment by 50-70%
  • Migration planning and execution – Apply application migration bundling and scheduling analyses to develop migration strategies—and build the “factories” for repeatable application modernization and migration

Gaining insight into existing applications to accelerate IT transformation is definitely a subject worth discussing.

Talking it over could really help!

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3 Key Features of a Modernized Service Experience https://infocus.dellemc.com/barbara_robidoux/3-key-features-of-a-modernized-service-experience/ https://infocus.dellemc.com/barbara_robidoux/3-key-features-of-a-modernized-service-experience/#comments Mon, 07 Mar 2016 13:00:48 +0000 http://dev-infocus.ovrdrv.com/?p=26249 We’ve been spending a lot of time working with customers who are modernizing their data centers by embracing new technologies, infrastructures and architectures.  It’s probably not surprising that these same customers are also demanding that a modernized service and support experience goes along with it. In fact, according to a recent ESG study of more than […]

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We’ve been spending a lot of time working with customers who are modernizing their data centers by embracing new technologies, infrastructures and architectures.  It’s probably not surprising that these same customers are also demanding that a modernized service and support experience goes along with it.

In fact, according to a recent ESG study of more than 370 IT executives, service and support is now listed as THE top criteria in selecting a storage solution (or vendor).

ESG

QUESTION: But what are some of the characteristics that define a modernized service experience?

1st:  Well, how about a personalized, predictive and proactive support experience that provides each customer with direct access to a 360-degree view of their modernized data center environment and service experience?

At EMC World in May, EMC will be introducing “MyService360” – a new online capability that gives customers deep visibility into the health and wellness of their EMC environment  — analysis of code levels, connectivity status, capacity alerts, service activity by site, and more.

And what’s really cool:  behind the scenes, this modernized support capability itself is built on a modernized infrastructure — our own company-wide data lake, leveraging flash, converged infrastructure, software defined storage – and of course analytics, visualization tools and multiple structured and unstructured data sources.

2nd:  Second would be the capabilities to help customers on their own journeys to data center modernization and optimization – consulting expertise in areas like infrastructure, application and operating model  transformation, and big data analytics.  And of course modernized data centers are not just about the technologies and infrastructures that go inside — it’s about the data center itself, and being able to migrate, consolidate, optimize.

EMC has helped thousands of customers with these types of transformations — with a pragmatic approach that includes strategy and design — but we are also “do-ers” — able to do the hard work and heavy lifting of architecting, executing, deploying new environments to full operational production.

3rd:  Third – and maybe most important:  a focus on continuous improvement.  Talk is easy – you have to have a formalized approach – and it ought to be a visible part of your company culture, your DNA.

Some tangible examples that EMC has instituted:

  • Service Product Leads — dedicated services engineers who collaborate with product engineering to integrate customer serviceability requirements right into our product road maps
  • Data Analytics — a data driven approach to continuous improvement that has led to tangible advancements in maintenance tasks for EMC storage solutions
  • Office of Continuous Improvement – a dedicated team of professionals who continually analyze customer feedback to establish service and support investment priorities

The bottom line:  we’re investing in these kinds of capabilities to ensure that we’re creating a modernized service experience that customers can trust today – and well in to the future.

For more information click here to access our view on Modernized Service & Support.

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An Easy Button For ITaaS Transformation? https://infocus.dellemc.com/barbara_robidoux/an-easy-button-for-itaas-transformation/ https://infocus.dellemc.com/barbara_robidoux/an-easy-button-for-itaas-transformation/#comments Mon, 10 Aug 2015 12:00:14 +0000 https://infocus.dellemc.com/?p=24161 After almost a year in the market, we’re seeing more and more customers leveraging EMC’s Federation Enterprise Hybrid Cloud (FEHC) solution as their “easy button” to help drive – and even accelerate – the transformation to ITaaS. That’s huge – because any transformation is hard – especially when you’re going through it on multiple levels. Infrastructure Transformation […]

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After almost a year in the market, we’re seeing more and more easy button croppedcustomers leveraging EMC’s Federation Enterprise Hybrid Cloud (FEHC) solution as their “easy button” to help drive – and even accelerate – the transformation to ITaaS.

That’s huge – because any transformation is hard – especially when you’re going through it on multiple levels.

it trans at 3 levels

  1. Infrastructure Transformation – changing how IT gets built, by moving to hybrid cloud.
  2. Application Transformation – changing how IT is consumed, by modernizing existing applications and developing   new “cloud native” apps.
  3. Operating Model Transformation – changing how IT operates, via self-service portals and high degrees of automation.

Transformation is hard – but our early FEHC customers have identified and prioritized six areas where EMC’s hybrid cloud easy button has accelerated the move to hybrid cloud, and more importantly, helps IT to deliver services to the business.

We sometimes refer to these as our “Extend Services” – extending the value of hybrid cloud.

Our Top Six Areas of Adoption by Customers:

smaller second graphic

1. Integrate Additional Hardware & Software

A big part of EMC’s hybrid cloud value prop is that we’ve invested 1000s of hours in pre-engineering various technologies together, meaning accelerated time to value for customers. Really great – but – it’s not unusual for us to hear from customers that you need to integrate with pre-existing technologies like an existing trouble ticketing system, CMDB, firewalls, gateways etc. This is a no-brainer:  we can help you quickly integrate hybrid cloud with existing hardware and software – protecting those investments and still accelerate time to deployment/time to value.

2. Add Service Blueprints

A second area is around service blueprints – the ability to offer IT services in a catalog on demand, automatically accessible to users via a user portal. With EMC’s hybrid cloud solution, we will activate infrastructure service blueprints to provision Windows or Linux servers.  That’s a great start, but you might want to offer additional blueprints, or more advanced services. So here we’ve been helping customers to build new IaaS, PaaS and AaaS blueprints, and to get more proficient at all kinds of automation.

3. Populate Your Hybrid Cloud

How are you going to migrate your applications?  How are you going to figure out which applications are even suitable for cloud in the first place? EMC has an automated and scalable approach to help you determine workload suitability for cloud – private or public. And we understand application dependencies and can do the heavy lifting – the actual work of moving applications from one environment to another.

4. Scale-Out To Public Cloud

Hybrid cloud means leveraging both private and public cloud environments. EMC can help customers to scale out to all kinds of public clouds:  vCloud Air, EMC Service Provider partners, AWS and others.

5. Extend Resiliency

Most EMC customers rely on us not just for primary storage, but also for data protection, high availability and DR.  So it’s a natural extension for EMC to extend these kinds of resiliency capabilities to the cloud.

6. Operationalize Your Hybrid Cloud

Once you’ve implemented hybrid cloud, most customers start thinking about how IT can better serve the business. How do you set up a service center to automate management of the ITaaS portfolio? How do you interface with the business to proactively identify new services needed?  How do you promote existing services?  EMC has been helping customers with everything from do-it-yourself educational courses, to turn-key management, complete with SLAs.

 

When it comes to transformation, what would it take for you to say “that was easy!”?  Going it alone is never easy.  Maybe getting help from a trusted adviser who’s done it before?  Which of these six areas do you need to make easier?  Or is there a seventh?

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