Bask Iyer – InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Thu, 13 Dec 2018 11:38:05 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 IT Transformation: An Urgent Business Imperative https://infocus.dellemc.com/bask_iyer/it-transformation-an-urgent-business-imperative/ https://infocus.dellemc.com/bask_iyer/it-transformation-an-urgent-business-imperative/#respond Wed, 24 Oct 2018 07:00:26 +0000 https://infocus.dellemc.com/?p=36573 For more than a decade, VMware and Dell EMC have worked closely with CIOs and their teams at our IT Transformation Workshops to evolve their IT organizations from a service provider to a true strategic business partner, working in lockstep with their organization’s leadership team. I’m very excited to share the new IDG/Dell EMC analysis, […]

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For more than a decade, VMware and Dell EMC have worked closely with CIOs and their teams at our IT Transformation Workshops to evolve their IT organizations from a service provider to a true strategic business partner, working in lockstep with their organization’s leadership team. I’m very excited to share the new IDG/Dell EMC analysis, CIOs Reveal Their Priorities and Successes in IT Transformation, which offers a rich set of IT transformation insights drawing from teams’ top IT priorities, progress towards reaching those goals and key technologies and operational challenges. What’s clear from the analysis is that IT transformation is not just a nice-to-have anymore; it’s now an urgent business imperative, with business goals now fully dependent on IT Operations.

Not surprisingly, many IT transformation priorities have held steady over the years, while some have faded and new ones have emerged. One of most critical factors for success remains gaining a strong backing from the business. Just as paramount is building a sustainable IT service delivery and operating model; here’s where cloud computing plays an important role in delivering IT as a service and aiding business resiliency. What I found most interesting in the data were the emerging priorities that CIOs and IT decision-makers revealed: continuous deployment, the importance of DevOps in streamlining and automating processes and platform initiatives such as Platform as a Service (PaaS) and Containers as a Service (CaaS).

And, if you are having trouble with getting and sustaining momentum for a transformation initiative, you’ll want to check out this 3-part blog series on multi-cloud strategy. The first one is Moving to Multi-Cloud: How to Get Stakeholders Aligned. Or try 4 Steps for a Successful Transition to a Multi-cloud Model.

I encourage you to read the analysis and learn how industry peers are tackling a wide variety of challenges while keeping pace with fast-emerging technologies such as IoT and AI. The insights provide a clear window into today’s IT landscape, and how CIOs such as yourself are evolving their organizations. It will be time well spent!

 

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Embracing the Dell Digital Way: How We Run IT to Succeed https://infocus.dellemc.com/bask_iyer/embracing-the-dell-digital-way-how-we-run-it-to-succeed/ https://infocus.dellemc.com/bask_iyer/embracing-the-dell-digital-way-how-we-run-it-to-succeed/#respond Tue, 24 Jul 2018 12:30:09 +0000 https://infocus.dellemc.com/?p=35793 CIOs and IT professionals have always hustled to keep critical systems at optimal performance and innovate wherever and whenever possible. However, with digital transformation on top of every CEO’s list of priorities, IT organizations must expedite how we deliver faster and better business outcomes while continually enhancing the performance and efficiency our users rely on. […]

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CIOs and IT professionals have always hustled to keep critical systems at optimal performance and innovate wherever and whenever possible. However, with digital transformation on top of every CEO’s list of priorities, IT organizations must expedite how we deliver faster and better business outcomes while continually enhancing the performance and efficiency our users rely on.

It’s been clear for a while now that bimodal IT is not the answer because it creates too much complexity, especially for me as a CIO overseeing two industry-leading IT organizations. While technology has an important role to play, we need to transform ourselves and how we run IT to succeed in this digital world.

Here’s how:

First, at Dell, we call this cultural shift the Dell Digital Way. In addition to aligning our leaders closely with the company’s business unit leads, we’re cross-functionally collaborating to design, develop and deliver new products and capabilities much faster, and more importantly, iteratively. This operating model is essential to our success.

Second, our team members are core to this transformation. In addition to recruiting and retaining passionate technical team members, we need to embrace agile methodologies and other modern programming techniques and provide plenty of innovative digital and product development opportunities. In essence, we need to inspire innovation.

And, finally, embracing agile alone isn’t enough. We still need to provide the structure and foundation needed to keep things on the rails. As we increase agile adoption, we must also standardize and improve our application lifecycle processes and portfolio governance, financing and reporting and even how we charge our time. This is the business side of IT.

I recently had an opportunity to discuss digital transformation and the evolving role of the CIO with the experts at Deloitte. Check out the following video and Wall Street Journal article to learn more. And, I would love to hear your thoughts as well. After all, whether you’re a CEO, business partner or an IT practitioner, we are all in this together.

 

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Do You Believe the Artificial Intelligence (AI) Hype? https://infocus.dellemc.com/bask_iyer/do-believe-the-artificial-intelligence-ai-hype/ https://infocus.dellemc.com/bask_iyer/do-believe-the-artificial-intelligence-ai-hype/#respond Mon, 25 Jun 2018 09:00:02 +0000 https://infocus.dellemc.com/?p=35576 Traveling between Silicon Valley, Austin and Boston, I am hearing about artificial intelligence and the future of work from so many angles and couldn’t be more excited about the opportunities ahead. The strategies and applications are enticing and the next wave is promising. However, as we rush to embrace AI, I can’t help wondering whether we […]

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Traveling between Silicon Valley, Austin and Boston, I am hearing about artificial intelligence and the future of work from so many angles and couldn’t be more excited about the opportunities ahead. The strategies and applications are enticing and the next wave is promising. However, as we rush to embrace AI, I can’t help wondering whether we are maximizing its full potential or just riding from technology wave to technology wave.

For instance, today our walls talk to us – almost everything in our lives talk to us. With a modest investment, smart technology sensors capture data we use to monitor, measure and manage our energy usage and efficiency (and more). I’ve done this in my own home. Unfortunately, I now have too much data and can only make minor choices around my consumption. The application I used sent me too many notifications, so I turned it off.

Have you experienced this as well?

We are in the early days of AI. However, I am looking forward to how artificial intelligence will automatically filter, analyze and provide insight needed to enhance both my personal and professional life. As Dell and VMware’s CIO, I weigh these innovations to determine what is real, relevant and worth investing in as part of our digital transformation. We are doing this by identifying some tangible, short term use cases we can pursue that will deliver value today and determining the best way to transform our technology, processes and people for the future.

Let me share how we are doing that.

First, we must consider how the numerous innovative waves of technologies intersect and interact together. This is especially true with artificial intelligence and the Internet of Things. To be successful, AI depends on consistent, high quality, real-time data. However, with multiple approaches and systems, it is challenging and time-consuming to find, access and make sense of the data available throughout a company.

Which brings me to my second point.

We must also collaborate across the company. IT isn’t the only organization thinking about AI. Our partners in sales, engineering, marketing and other areas of the business are also exploring the potential of AI. If we’re not collaborative, we will create more complexity and conflicting systems that delay our time to value. To get ahead of this, we are embracing what we call the Dell Digital Way, a cultural shift and approach that leverages Pivotal and agile methodologies, pair programming and the latest technologies like Pivotal Cloud Foundry. Rather than numerous disparate approaches, this enables us to work closely with our business partners to deliver better AI innovations and applications even faster.

I’m looking forward to how AI will automatically filer, analyze and provide insight needed to enhance both my personal and professional life.

And finally, as CIOs and IT professionals, we must foster an innovative, cross-functional AI-minded culture throughout the company, so we created the Artificial Intelligence Center of Excellence at Dell. Working together, this team of data scientists, data engineers, IT professionals and others from across Dell Technologies are determining the right platform and the governance structure for enhancing data quality. The Center also host events and contests for team members to collaborate and crowdsource innovative ways to solve a variety of challenges and goals related to our data and Internet of Things. This will this help us embrace AI faster and inspire our brightest minds and expand their career opportunities.

Machines may not take over the world yet, but they are rising. In the near term, AI will be essential for automating and eliminating painful and time-consuming processes like patches and enable us to focus on more innovative and interesting business opportunities. So while many people talk about how artificial intelligence will eliminate the need for human intervention, we don’t have to worry just yet. There is plenty we need to do as humans, and IT professionals, to unleash the full potential of AI.

For now, AI is enhancing human potential rather than replacing it.

Watch me address ‘cutting through the AI hype’ at the 7 Artificial Intelligence Revelations from The Economist Innovation Summit or listen to Dell Technologies’ Jeff Clarke, Vice Chairman of Products & Operations Luminaries Podcast.

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Dell Digital’s Annual Performance Report: Transforming People, Processes and Technology https://infocus.dellemc.com/bask_iyer/dell-digitals-annual-performance-report-transforming-people-processes-technology/ https://infocus.dellemc.com/bask_iyer/dell-digitals-annual-performance-report-transforming-people-processes-technology/#respond Wed, 23 May 2018 09:00:40 +0000 https://infocus.dellemc.com/?p=35396 There has never been a better time to be in IT. Faced with new opportunities, and at times, disruptive competitive pressures, IT organizations are awakening their innovative spirit and transforming their people, processes and technologies to enable a bright, new digital world. We are living and breathing this at Dell. Over the last year, we […]

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There has never been a better time to be in IT.

Faced with new opportunities, and at times, disruptive competitive pressures, IT organizations are awakening their innovative spirit and transforming their people, processes and technologies to enable a bright, new digital world.

We are living and breathing this at Dell.

Over the last year, we integrated the newly merged company, advanced our cloud strategy, delivered on hundreds of business initiatives, and started our own digital transformation. And we combined Dell’s IT and Commerce Services teams to deliver the innovative and transformational digital systems, tools and experiences our customers and team members demand today and in the future.

We have much more to do, but I’m beyond proud of the team and the tremendous strides they have made to date.

In the spirit of sharing our milestones, best practices and lessons learned, we captured our progress in our newly published Dell Digital 2017-2018 Annual Performance Report. By all means, give it a read and share it with your teams. Continue reading, we’ll be providing more Dell IT Proven insight on our progress in the future.

Until then, enjoy reading our report!

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Hopping the Transformation Train https://infocus.dellemc.com/bask_iyer/hopping-the-transformation-train/ https://infocus.dellemc.com/bask_iyer/hopping-the-transformation-train/#respond Mon, 07 May 2018 09:00:53 +0000 https://infocus.dellemc.com/?p=35211 CIOs today are well-positioned with the executive support and cutting edge technologies to become more strategic, value-driven partners. While expectations are higher and timelines are shorter, our leaders are looking to CIOs and IT professionals for the edge they need today, or more precisely, the edge they needed yesterday. As Dell and VMware’s CIO, I […]

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CIOs today are well-positioned with the executive support and cutting edge technologies to become more strategic, value-driven partners. While expectations are higher and timelines are shorter, our leaders are looking to CIOs and IT professionals for the edge they need today, or more precisely, the edge they needed yesterday.

As Dell and VMware’s CIO, I think of this as our Digital Hierarchy of Needs. At the bottom, we are expected to keep the trains running on time. In other words, our systems and applications must always be online and available. We can then build on this foundation by enhancing our processes and introducing innovative new tools and capabilities. If we don’t, we will never be able to transform into a digital-first business. To get there, we need to transform how we work with the business.

Here’s how:

Run the Trains on Time

It is impossible to change the conversation and drive towards a strategic vision that showcases the value of digitally transforming the business if we are continually explaining outages, performances issues and other imperfections. With the mantra of “customer #1,” we need to excel at the basics or Dell and VMware won’t be able to support our actual customers. This involves ensuring our infrastructure, systems and applications are rock solid, and building the credibility and “political capital” that increases the confidence that the team will keep it that way. Bottom line, we’re wasting our time talking strategy if we have repetitive outages or issues with email.

Create a Big Picture Vision

I’ve been a CIO for decades and I can tell you wholeheartedly that I want to be seen as a colleague, not a supplier. This is why I am excited to come to work. Once the foundation is in order, IT needs to shift away from being order takers towards becoming strategic consultants, partners and trusted advisors. We need to show demonstrable value, asking the right questions and providing our fellow business leaders with what they need to generate revenue, expand into new markets and pursue new industries. This also prevents IT from becoming a commodity and keeps invaluable intellectual property on the inside.

Take Part, Partner

Countless pundits have told us we need to tightly align IT with the business. Understanding our business partners’ strategies is a given, but we also need to have a vested interest in and share the responsibility for planning, executing and ensuring their success. At Dell, we enhanced our operating model so that our business portfolio leaders work directly with our business leaders. Also, our IT professionals work alongside their business peers, the ones who can actually make decisions to ideate, prototype, iterate and execute to create or enhance an end product. After all, their success is our success.

Earn Street Cred

To move up the hierarchy, you need to establish credibility running operations; demonstrating process efficiency and performance improvements; and most importantly, empowering your digitally-minded team members who think digital-first, to look for innovative ways to push boundaries and re-envision our world. The more value we bring to our business solutions, the more credibility we earn with our leaders and peers.

Summary

By no means am I suggesting that this is a step-by-step process. While building credibility takes time, we just don’t have time or patience to slowly climb our way up this hierarchy. As CIOs and IT professionals, we need to streamline processes and leverage the agile approaches and leading technologies that both make our legacy operations reliable and propel our digital transformation. If we don’t, the train will leave the station without us.

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Seeing the Forest for the Trees: A Sustainable Approach to Digital Transformation https://infocus.dellemc.com/bask_iyer/seeing-forest-for-the-trees-sustainable-approach-digital-transformation/ https://infocus.dellemc.com/bask_iyer/seeing-forest-for-the-trees-sustainable-approach-digital-transformation/#respond Thu, 19 Apr 2018 09:05:42 +0000 https://infocus.dellemc.com/?p=34926 Earth Day is nearly here again. While I strive to commute on my trusty bike, I know I can personally do better to give back to Planet Earth. In addition to getting back on the saddle and doing my video calls under a shady tree on my bicycle trail, as a CIO, I believe it […]

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Earth Day is nearly here again.

While I strive to commute on my trusty bike, I know I can personally do better to give back to Planet Earth. In addition to getting back on the saddle and doing my video calls under a shady tree on my bicycle trail, as a CIO, I believe it is also critical for us to embrace a more sustainable approach to delivering on our digital transformation in today’s hypercompetitive marketplace.

Without a doubt, there are direct ways to make a difference environmentally. For instance, at Dell, we have been collecting and turning ocean plastics into recycled packaging for our computers. And we’ve also embraced virtualization, cloud computing and even data center design to reduce energy consumption, cooling costs and even the amount of floor space required to run our business. However, as Dell and VMware’s CIO, I also like to think about what we can do to extend our sustainability and legacy of good even further.

Extending Sustainability to the Business

We have a unique vantage point because we design, support and understand all the interdependencies across various critical business systems. For instance, working with our business partners, we can analyze data to automate and streamline processes, as well as make business savvy and environmentally-friendly enhancements to our supply chain, manufacturing and logistics processes. And, that’s just for starters. The stronger the partnership with our business teams, the more we can drive better business and environmental impacts like this across the company.

Empowering the Workforce

No surprises here. Our workforce is mobile, global and always on. It no longer matters where they are. However, if we provide the right access, apps and collaboration tools, we can power fewer offices; reduce the need for business travel; eliminate commuting congestion and stress; and ultimately provide team members with a more satisfying work/life balance. We’re drinking our own champagne for the greater good.

Creating Evergreen Careers

We all want to work for a company that does good. At Dell, we do a lot to advance our legacy of good. However, we should also encourage our team members to consider innovations that also advance our environmental and sustainability objectives. By continuing to hire, train and retain diverse and creative team members that believe in giving back and advancing our global community, we will have the skills and desire to make more of difference while delivering value for our business. And, they will be happier to work here too.

Making an Impact

Caught up in the minutiae, we often get stuck in an infinite loop and “can’t see the forest for the trees.” In IT, it is common. Every day, we juggle hundreds of projects while finding time to pursue our digital transformation strategy. However, my leaders and I work to consider how our projects and innovations can also advance our environmental and sustainability objectives. Not only can we enhance our business, but do something good for the planet. We can see the forest for the trees.

Make sure to learn more about how Dell is fighting plastic pollution, “Doing Our Part to Fight Plastic Pollution“, from Trisa Thompson, Senior Vice President & Chief Responsibility Officer at Dell.

Happy Earth Day!

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Putting the T back in IT https://infocus.dellemc.com/bask_iyer/putting-the-t-back-in-it/ https://infocus.dellemc.com/bask_iyer/putting-the-t-back-in-it/#respond Wed, 14 Mar 2018 09:00:37 +0000 https://infocus.dellemc.com/?p=34311 We are at the edge of a digital evolution. Each day, there are new technologies and approaches that are not only helping businesses compete more aggressively, but are digitally transforming and disrupting entire industries. At the heart of this evolution are tech-savvy visionaries, developers and coders who are stepping out of back offices and into […]

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We are at the edge of a digital evolution.

Each day, there are new technologies and approaches that are not only helping businesses compete more aggressively, but are digitally transforming and disrupting entire industries. At the heart of this evolution are tech-savvy visionaries, developers and coders who are stepping out of back offices and into product development. Consequently, CIOs at larger enterprises are competing even more fervently for the top technical talent.

Let’s face it, the stakes are high.

In addition to being targeted by numerous competitors and emerging startups, large enterprises are traditionally and unfairly perceived as slow, bureaucratic and conservative. As a result, innovative developers are sometimes more enticed to trade the stability of a large enterprise to work for forward-leaning technology companies or ambitious startups. In essence, they are betting on the underdog.

So, what can we do to change that perception and woo the best developers?

First, enterprises are ripe with opportunity for developers. While it may not be a clean canvas to work on, the solutions you bring to these large environments and complex challenges will have a dramatic, lasting impact on the business and its customers and partners. You could even help reinvigorate the company.

Learn more about our internal Journey, ESG White Paper: A Detailed Analysis of the Dell EMC IT Transformation.

Second, we need to make our technical and developer roles more compelling. We’ll always be tasked with enhancing the performance and stability of our systems. However, we must also experiment and work with the latest technologies, such as artificial intelligence, machine learning and Internet of Things, to re-envision how an enterprise does business. These are exciting roles for our IT professionals.

Third, while money is nice, it is no longer a key differentiator. People want to work for a company and a team that is doing good and making a difference in the world.

Who doesn’t, right?

Fourth, enterprises need to overcome the perception that they’re stodgy and slow by removing bureaucracy and eliminating barriers for the developers to truly shine. In addition to having executive support and sponsorship, we need to automate mundane, valueless processes and embrace DevOps and Pivotal methodologies to breathe more innovation, efficiency and effectiveness into our development. Every edge helps in today’s increasingly competitive marketplace.

And finally, to digitally transform for the future, we must first digitally transform ourselves. For years, enterprises have inadvertently stifled innovation because we had to meet a variety of organizational and operational priorities. However, to unlock the promise of digital transformation, we need to foster a culture that favors innovation and puts the “T” back in IT. This involves expanding the culture, capabilities and careers of our current team members and offering opportunities that entice innovative, diverse developers to advance their careers at an enterprise.

What are you doing to attract talented, tech savvy developers?

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