David’s focus at Dell EMC is Strategic Service Delivery Transformation Programs for the Global Support business. With an obsessive focus on customer service, David drives programs to deliver predictive, personalized and solution support experiences for Dell EMC customers.
Prior to joining Dell EMC, David spent 30 years honing his skills delivering managed and support services across global companies including Oracle, Sun Microsystems, SevenSpace, British Telecom and EMC. He built venture capital-backed startups from scratch to acquisition delivering innovative managed IT services to large IT customer organizations during this time.
He is an active member of the professional groups Consortium for Service Innovation, Chief Integration Officers Forum and Transformational Leadership. When not working, you will most likely find him cycling in the rolling countryside of Virginia or enjoying a glass of wine with his wife and friends.