Doug Schmitt is President, Dell EMC Services, where he has full P&L responsibility for the Dell EMC’s Support and Deployment Services business including strategy, sales, product design, field delivery, technical support and operations. He is accountable for all IT lifecycle services supporting the Dell EMC Client Solutions and Infrastructure Solutions businesses including basic warranty, advanced support, configuration services, managed deployment and managed services. Doug leads an organization of over 55,000 direct and partner team members in 165 countries.
Doug joined Dell Technologies in 1997 and has served in a number of leadership roles including finance and operations. Additionally Doug serves on the Board of Dell Technologies PAC. Previous to joining Dell, he was employed with Sequent Computer Systems where he held various senior-level finance positions. Prior to Sequent, he was employed in the banking sector.
In services, as in every industry, delivering the best possible customer experience is what drives digital transformation. How do you celebrate CX Day? As you may already know, CX stands for customer experience – and CX Day is a... READ MORE
Digital transformation is a directive that organizations of all shapes and sizes are striving to achieve and for those of us in services, it’s no different. We’re constantly innovating, implementing and improving on capabilities that make it easier for... READ MORE