Frank Coleman, Author at InFocus Blog

Frank Coleman

Senior Director, DELL EMC Services

Frank is a Senior Director of Business Operations for Dell EMC Services. He is living the world of Big Data in this role, as he is responsible for using advanced data analytics to improve the customer experience with Dell EMC’s services organization.

This role keeps Frank immersed in Big Data, and he is at the cutting edge of using Big Data to solve real business problems. Frank has a strong blend of technical knowledge and business understanding, and has spent the last nine years focused on the business of service.

Under his leadership, EMC was honored in mid-2012 for the third consecutive year with the Technology Services Industry Association (TSIA) STAR Award for “Excellence in the Use of Metrics and Business Intelligence.” Prior to joining EMC, Frank worked in various fields and remote technical support roles.

Big Data

Data Visualization with No Results? Could vs Should

By Frank Coleman April 3, 2017

I often hear people and teams complaining about their data. They have people digging in but are not getting the results they expected from a quality or quantity standpoint. What’s wrong? Infrastructure, Tools, Skills, or all of them? Which... READ MORE

Big Data

New Challenges on the Big Data Journey

By Frank Coleman September 13, 2016

No matter where you are on your journey to leveraging Big Data, you have challenges to overcome. My team and I have been doing this awhile now. While I’m happy to report we’ve solved many traditional data problems, new... READ MORE

Big Data

Lost in the Lake? 5 Keys to Data Lake Success

By Frank Coleman June 2, 2016

I had a cup of coffee with EMC Chief Data Governance Officer Barbara Latulippe recently. We talked about how more and more people tell us they have access to analytical sandboxes attached to a Data Lake but still can’t find the information they need. Is this... READ MORE

Big Data

Best Place to Start Your Big Data/Data Science Journey is…Finance?

By Frank Coleman February 1, 2016

If you work in Finance you love MS Excel. Don’t lie. You know you do. Many businesses, very big businesses, have Excel models they’ve grown up with. We never had a better way to work and Excel was the... READ MORE

Service Excellence

4 Key Steps on Your Journey to the Data Lake

By Frank Coleman October 26, 2015

In my last blog I talked about why you need a Data Lake. Now I’m going to share a few helpful steps on this journey and highlight some “gotchas” to avoid. Step 1 – Feed the Lake Understand all... READ MORE