Gloria Yu


Senior Manager, Remote Customer Service

Gloria has been with EMC since 2009, primarily in EMC Global Services. Gloria is a leader on EMC’s Remote Customer Service Team in Shanghai, focused on Enterprise & Midrange Storage Division products, such as Symmetrix, RecoverPoint, VPLEX, Brocade & Cisco. Her career at EMC has included involvement with other major EMC product families, including VNX & RSA. Gloria’s diverse experience has equipped her with a deep understanding and appreciation of EMC’s service culture and strategy. Gloria also played a key role in the roll-out of EMC’s Customer Service Skills Based Routing program, which has significantly improved customer satisfaction ratings and ensures customers access the right EMC technical resource quickly to resolve their service issues. Gloria is excited by EMC’s continued growth in and focus on product solutions. She is integrated closely with the Customer Service transformation to provide solutions support to our customers and partners. In Gloria’s leisure time, she also enjoys traveling, baking, playing piano and photography. She’s a fan of Polaroid Camera, not just taking Polaroid photos but also collecting the cameras.