Howard Elias – InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Thu, 13 Dec 2018 11:38:05 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 When Talent and Technology Combine https://infocus.dellemc.com/h_elias/when-talent-and-technology-combine/ https://infocus.dellemc.com/h_elias/when-talent-and-technology-combine/#respond Wed, 20 Jun 2018 12:00:16 +0000 https://infocus.dellemc.com/?p=35625 At Dell, we have a clear purpose—to create technologies that drive human progress. Every day we see our purpose come to life in the powerful stories of our customers and partners who use technology to solve big problems and improve the human condition on a global scale. But we also see it inside the walls […]

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At Dell, we have a clear purpose—to create technologies that drive human progress. Every day we see our purpose come to life in the powerful stories of our customers and partners who use technology to solve big problems and improve the human condition on a global scale.

But we also see it inside the walls of our own facilities as evidenced in a story in Dell’s Legacy of Good Update, which was released yesterday.

Five years ago, a small team of technologists at our Center of Excellence (COE) in Bangalore decided to use their expertise and cutting-edge technologies to tackle one of the biggest challenges facing the people of India: access to healthcare.

More than 800 million people in India live in rural areas, many with limited or no access to quality medical care. There is one government doctor for every 10,000 people and yet one in five people suffers from chronic, non-communicable disease like diabetes, cancer or cardiovascular disease.

It’s an enormous challenge but one our COE team knew that technology, partnership and human creativity could help solve—because that’s really what the COEs are all about.

COEs are centers where we co-locate top talent from various disciplines across engineering, services and IT. In addition to their core charters, we see tremendous opportunities for these cross functional groups to innovate and solve complex problems for our customers and our company. It’s a solutions-based approach to business and, as it turns out, it works for large-scale social issues, too.

With a deep commitment to the local community, access to some of the industry’s brightest minds and a robust portfolio of leading technologies, our COE team could bring to bear the full power of what Dell could offer. And so they did.

Fast forward to 2018 and the Digital LifeCare mobile healthcare solution is being deployed, in partnership with the Government of India, Tata Trusts and Dell, to more than 150 districts across all of India’s 29 states and seven union territories.

The solution combines software, custom mobile applications and big data analytics to modernize and mobilize physicians and other healthcare workers to bring quality and consistent care to rural India. The government expects to serve about 37 million people over the age of 30 with this deployment.

That’s human progress…at scale.

As a technology company, we talk a lot about technology. But it’s really what we do with the technology that changes the world. That requires the creativity, risk taking and critical thinking that only humans can do.

The Dell EMC Centers of Excellence are an important part of the Dell EMC Services portfolio. We have centers around the world where technology and talent combine to drive innovation and solve our customers’ toughest challenges.

For more about LifeCare and the amazing Dell team behind it, be sure to watch the video below.

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Bask Iyer Named to CIO Hall of Fame https://infocus.dellemc.com/h_elias/bask-iyer-named-cio-hall-fame/ https://infocus.dellemc.com/h_elias/bask-iyer-named-cio-hall-fame/#respond Tue, 02 May 2017 15:43:46 +0000 https://infocus.dellemc.com/?p=31267 On May 1, 2017, Dell and VMware CIO, Bask Iyer, was named a 2017 inductee into the CIO Hall of Fame by IDG’s CIO. This prestigious honor is bestowed upon a select group of outstanding IT executives and visionaries who have had a significant impact on the IT profession. We are fortunate to have such […]

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On May 1, 2017, Dell and VMware CIO, Bask Iyer, was named a 2017 inductee into the CIO Hall of Fame by IDG’s CIO. This prestigious honor is bestowed upon a select group of outstanding IT executives and visionaries who have had a significant impact on the IT profession.

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We are fortunate to have such an experienced and well regarded CIO driving the IT initiatives for both Dell and VMware. Like our customers, Dell relies on our IT organization to innovate and digitally transform how we run our business and serve customers globally. Bask not only has a proven track record of success, but also has the best and brightest practitioners comprising the Dell and VMware IT organizations to help him execute our IT vision.

Bask will accept his award at the CIO Hall of Fame awards ceremony held on August 6, 2017 at The Broadmoor Resort in Colorado Springs, Colorado, during the CIO 100 Symposium. In the meantime, to learn more about Bask and this terrific honor, click here:

Meet CIO Hall of Famer Bask Iyer [Direct2Dell Blog]

You can find Bask’s recognition over at CIO.com: CIO Celebrates Technology Innovation with 2017 CIO 100 & CIO Hall of Fame Award Winners

 

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The Key to a Best-in-class Customer Service Experience https://infocus.dellemc.com/h_elias/key-best-class-customer-service-experience/ https://infocus.dellemc.com/h_elias/key-best-class-customer-service-experience/#respond Thu, 29 Sep 2016 09:00:11 +0000 https://infocus.dellemc.com/?p=28965 Along with the other members of the executive team, I spend a great deal of time talking with our customers and partners about the future of Dell and Dell EMC and they clearly understand the value we will bring to their businesses. They see our combined company as a more strategic IT provider, especially around […]

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Along with the other members of the executive team, I spend a great deal of time talking with our customers and partners about the future of Dell and Dell EMC and they clearly understand the value we will bring to their businesses. They see our combined company as a more strategic IT provider, especially around the broader portfolio we can now offer and our combined scale in the marketplace. And this is consistent with what industry research firms are hearing from the customers and partners they have surveyed.

For example, recent research reports, one from the Enterprise Strategy Group (ESG) and another from IDC, both validate the anecdotal evidence we are hearing – that customers and partners are excited about the merger and expect to do more business with our combined company than they did previously.

Here are a few highlights from ESG:

“Dell and/or EMC storage customers—and even non-customers—are overwhelmingly bullish about the possibility of a combined Dell-EMC in terms of more traditional data storage offerings, as well as increasingly appealing converged and hyperconverged infrastructure solutions…89% of the respondents expect to maintain or increase their storage spending with the combined entity over the next 24 months and overall, two-thirds of organizations that don’t currently purchase storage systems from Dell or EMC expressed more interest in buying from the new company, with 39% classifying this increased likelihood as significant.”1

Similarly, IDC found that:

“Customers and Partners are bullish on the Dell | EMC merger, and nearly half of respondents expect to spend more with a merged Dell | EMC…Most anticipate that the merger will create value for them…and the majority of partners view the merger positively as they see opportunities to offer new services.”2

A September 2016 survey of 560 IT professionals conducted by 451 Research shows that more than 80% of survey respondents had a positive or neutral opinion of the Dell EMC merger, and more than one-third (37%) expressed a positive or very positive sentiment. Among those respondents who already purchased from Dell and EMC, nearly half (46.3%) viewed the merger as very positive or positive. Why? According to the report, “Customers are enthusiastic about the benefits that working with a single large organization can bring in terms of having a single entity for sales and support, having access to a broad technology portfolio and overall ease of management.”

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These third-party research findings confirm what we are hearing in our conversations with customers and partners. Clearly, we have enormous opportunity ahead of us. Yet, we also know that making the most of this opportunity requires us to bring the same maniacal execution to the way we sell to, service and support our customers, offering them the same — or even better — experience they expect when it comes to doing business with us. Customers say seamless support integration is critically important to them going forward. And according to the ESG survey, when asked about the most important criteria when selecting a Data Center Infrastructure Vendor; 59% of respondents said service, support and ease of implementation.

The key to a best-in-class service experience is our ability to understand customers’ IT and business challenges, coupled with our experience and expertise to execute successful customer outcomes. Our newly combined portfolios allow us to bring “better together” solutions and deliver a differentiated service experience that enables customers to get the most value from their IT investments.

PSONE-300x280While there will be no visible changes to our customers’ support experience right away,
behind the scenes our teams are working diligently to make the combined Dell EMC Services experience seamless, effectively raising the bar on what customers’ consider to be “best in class.” Dell EMC’s first delivery of cohesive, consistent support across both Dell and EMC products is a new service, available October 18, that embodies our commitment to that goal, ProSupport One for Data Center.

Designed specifically for joint Dell EMC enterprise customers, this new service provides a unified, best-in-class support experience across Dell and EMC data center products. And this is just the beginning. We are committed to the continued evolution of innovative IT services that enable our customers and partners to achieve their desired outcomes.

A high-quality service experience requires a modern service portfolio, with comprehensive deployment services, transformational consulting capabilities, personalized support experiences, and proactive and predictive capabilities that leverage data-driven insights. Dell EMC Services will bring these things together into a single, integrated portfolio, driving transformations at scale, with personalized support that is predictive, proactive and consistent across the board. Our ultimate goal is to provide a seamless and consistent engagement across all of our products, while continually evolving our best-in-class service experience. We are committed to a customer-focused approach to innovation and excellence.

For world-class companies, customers should influence their priorities and actions at every step along the journey and success should be measured based on the voice of the customer, especially customer satisfaction with support services. We heard our customers loud and clear when they said that service and support are critically important, and although they want to protect or preserve their existing service experience, they also expect consistency and a best-in-class experience across their full Dell and EMC installed environments, and we agree.

CXday_FB-bannerV2I hope you will continue to share your feedback on what’s working and what we need to do better, and I invite you to join our annual Customer Experience Day virtual celebration on October 5 when you can learn more about our customer experience approach and capabilities, and hear from our customers, leaders and team members.

 

1Enterprise Strategy Group, ESG Brief: Implications of Integrating the Dell and EMC Storage Portfolios, July 2016
2IDC, Customer and Partner Perspectives on the Dell-EMC Merger, doc# US41576516, July 2016

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How Would You Like Your Cloud? https://infocus.dellemc.com/h_elias/how-would-you-like-your-cloud/ https://infocus.dellemc.com/h_elias/how-would-you-like-your-cloud/#respond Tue, 26 May 2015 12:01:58 +0000 https://infocus.dellemc.com/?p=23755 Clouds come in many flavors to suit different types of applications and address a myriad of customer needs, but what if I told you we can now cater to all? I’m delighted with this morning’s announcement about EMC’s decision to enter into an agreement to acquire Virtustream, a leading enterprise-class managed cloud software and services […]

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Clouds come in many flavors to suit different types of applications and address a myriad of customer needs, but what if I told you we can now cater to all?

I’m delighted with this morning’s announcement about EMC’s decision to enter into an agreement to acquire Virtustream, a leading enterprise-class managed cloud software and services provider with a strong track record of running large scale, mission-critical managed applications, including SAP, in the cloud. They have done this for many recognized global brands, including The Coca-Cola Company, Heinz and Kawasaki. This decision represents a transformational step forward in our Federation strategy, enabling us to offer customers the industry’s most comprehensive, end-to-end solution, across the full portfolio of applications, and with all cloud models, both on and off premises.

Full Spectrum of Cloud Models for Customers

To date we’ve been able to provide a robust range of hybrid cloud offerings via EMC’s Federation of businesses, but increasingly we’re hearing from customers that they want the option to confidently move all workloads to an off prem managed cloud model, including their most mission-critical applications like SAP. The significance of Virtustream is that it will also extend the EMC Federation’s capabilities to enable us to support everything from the smallest applications to the most I/O intensive enterprise applications, whether on or off prem, as we intend to incorporate this technology into the Federation Enterprise Hybrid Cloud Solution.

This set of offerings will be unique to the industry and will enable our customers to purchase their entire cloud infrastructure from one vendor, making their transformational initiatives as seamless as possible across any app, any workload, and any cloud model. Customers will also have the choice to purchase these solutions directly from EMC or via our global partner ecosystem.

Enabling Our Business Partners

EMC is blessed with an extensive partner ecosystem, one in which we are truly invested to drive mutual success for our customers. We always develop our go-to-market and delivery models with our service provider partners in mind, and adding Virtustream to our portfolio will provide significant opportunities to our entire global partner ecosystem. Our service provider partners will have access to Virtustream’s cloud management software platform, enabling our partners to adopt and deliver their own branded services.

Partners will also have access to our proprietary services methodologies. In addition to IP enablement, we will develop joint go-to-market programs and set up a model for the respective sales teams to ensure neutrality between selling direct and selling through a partner.

Virtustream has built a solid business over the last several years and has a stellar list of customers and partners, and a world-class team. I have known these folks for quite some time and am very impressed by their extraordinary passion, their deep expertise and their maniacal focus on customer success. Their DNA is a perfect match for us!

This acquisition will be transformational for EMC, our customers and partners. Stay tuned as we work through the acquisition closing and develop the operating details of this new business venture.

[In this blog, EMC refers to the EMC Federation of Businesses.]

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“Yes” to IT Transformation. Now what? https://infocus.dellemc.com/h_elias/yes-to-it-transformation-now-what/ https://infocus.dellemc.com/h_elias/yes-to-it-transformation-now-what/#respond Thu, 30 Apr 2015 13:00:32 +0000 https://infocus.dellemc.com/?p=23538 The pace of technology change (and, thus life change) keeps accelerating with every new mobile app, social engagement, cloud vendor, and smart sensor. Analysts predict 30 billion devices will be connected to the internet by 2020, creating massive amounts of data waiting for someone or some thing to analyze this deluge and create the next big innovation […]

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The pace of technology change (and, thus life change) keeps accelerating with every new mobile app, social engagement, cloud vendor, and smart sensor. Analysts predict 30 billion devices will be connected to the internet by 2020, creating massive amounts of data waiting for someone or some thing to analyze this deluge and create the next big innovation that will fuel another wave of change. And so the cycle goes.

I visited with about a dozen customers in Europe this past month and they are all saying, “I get it, but now what do I do?”

They know their customers – internal and external – are expecting greater agility and responsiveness from the IT team, and that there’s a world of opportunity for “new IT” to enable their companies to be more relevant in our ever-changing world. They accept it, but with a big lump in their throats, because they have already made huge investments in legacy technology. They need to reconcile the old with the new investments – in a cost–effective, secure way.  One answer is to transform to an IT-as-a-Service (ITaaS) model. In EMC’s experience, ITaaS can reduce “keep-the-lights-on” costs 20-25% – money that can be redirected to IT innovations that capitalize on the business opportunities made possible in the digital world. The next question our customers ask is “how do I get started on becoming this ‘provider of IT services’?”

Blazing Two Paths to IT-as-a-Service

EMC’s Global Services consulting team is seeing two distinct paths to ITaaS emerging. Some companies take a measured, step-by-step approach. They may start with converged infrastructure or a hybrid cloud, then migrate and optimize applications. Others, ones that are typically led by the CIO or board of directors, take an all-in, more comprehensive approach, attacking infrastructure, applications and operating model changes with a complete transformation project.

To help determine which path to take, we developed the IT Transformation Workshop (ITTW) where a company’s business and technology leaders are brought together to strategize and prioritize their cloud journey. Our consulting services experts have conducted more than 150 of these half-day workshops globally, with 90 new requests in Q1 2015 alone.

The ITTW builds out a vision of the digital future: how to improve the efficiency and agility of existing IT with hybrid cloud and converged infrastructure (as well as effective ways to migrate workloads to the new model). But while infrastructure and application transformation is necessary, it’s insufficient to derive full value from the “new IT.”

People & Process are Key Differentiators

With more than 15,000 cloud and ITaaS transformations under our belt, I can tell you without reservation that the most successful customers know technology and application transformation is foundational but never enough. They purposefully transform their people, processes and operating model to get maximum benefit. Phrases like “culture,” “change management,” and “core values” are part of the dialogue that’s needed to truly transform an IT operation.

This is the approach we took in transforming our own IT function recently. We addressed all three elements of IT transformation pictured below. In fact, a key part of our Operating Model Transformation was breaking down our technology-centric silos to build a services-centric IT organization. You can read more here about our IT transformation and how to build a next-gen IT operating model in your business.

Howards Blog

 

To sum it up, the world is changing and the impact on businesses and IT in particular is both daunting and exciting. EMC has a proven methodology and market-leading technologies to help customers seize opportunities. I hope my perspective is helpful and if you have any other advice for IT teams looking to transform to the new digital world, I’d love to hear about your experience.

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The Most Successful Joint Venture in IT History https://infocus.dellemc.com/h_elias/vce-successful-joint-venture-it-history/ https://infocus.dellemc.com/h_elias/vce-successful-joint-venture-it-history/#respond Thu, 23 Oct 2014 14:36:54 +0000 https://infocus.dellemc.com/?p=21276 This post is co-authored by Gary B. Moore,                                     President and Chief Operating Officer at Cisco   That’s how we, as co-Chairs of the VCE Board, think about VCE. We may be a bit biased, but we’re confident many others agree […]

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gary mooreThis post is co-authored by Gary B. Moore,                                     President and Chief Operating Officer at Cisco

 

That’s how we, as co-Chairs of the VCE Board, think about VCE.VCE logo We may be a bit biased, but we’re confident many others agree based on the tremendous success of VCE’s Vblock converged infrastructure (CI). In fact, we created the notion of CI with Vblock, and VCE has held the #1 position for as long as the analyst firms have been tracking it.

Given today’s news about EMC and Cisco jointly agreeing to change the structure of VCE going forward, we’d like to reflect back on its success and what is driving this change now.

Rewind to 2007 when Cisco was first entering the server business. We began discussions around the best ways to deliver to customers the best-of-breed technologies from Cisco, EMC and VMware into a single engineered solution that would pretty much be plug-and-play for customers.

Over the course of the following two years, we challenged our teams and ourselves to come up with the best way to commercialize our vision and serve customers. There were the usual traditional resale and meet-in-the-channel programs, but we felt this could be a much bigger idea. In the end, we concluded that this was the time to be bold, which led to the initial formation of the JV on October 30, 2009 now known as VCE. We say now known because the original JV was called Acadia, based on Build Operate Transfer (BOT) services and then a Reference Architecture (RA). But as any nimble startup does, you pivot your great idea to what customers truly want and value – and in this case it was a product, not BOT services or RA’s. So VCE and the Vblock were born and the rest is truly history! Consider these facts about VCE’s Vblock:

  • More than 2,000 deployed to date
  • Six consecutive quarters of greater than 50% year-over-year growth
  • #1 position for integrated infrastructure systems for two years running
  • IDC study: VCE customers are able to deploy new services five times faster, reduce downtime by 96%, and lower their annual datacenter costs by 50% with Vblock systems.

So what made this JV so successful? We’d like to think it was our combined market understanding concerning what customers truly wanted, our sincere partnership and enduring friendship. All of those things are true, but it all starts and ends with the best technologies, combined with a maniacal focus on the customer experience and tremendous execution by talented teams. We would like to take this opportunity to thank everyone who has been involved since its inception – with a special thanks and congratulations to the current team led by CEO Praveen Akkiraju.

So why the change now? Because the best time to change and transform is when you’re at the top of your game. The industry continues to move fast and evolve, and we want VCE to continue to grow and succeed in this environment. It’s time for VCE to broaden its horizon and help customers in their journey to the Hybrid Cloud. This has been our focus and we will accelerate our support to our customers.  We also want to signal to our customers that VCE is going to be around for the long haul. And Cisco’s commitment to VCE continues in the form of a multi-year resale, support and engineering agreement. The partnership remains strong and VCE will be a vibrant channel for Cisco technologies going forward. In essence, we started with a JV structure that has been wildly successful, so now it’s time to show commitment for the long term in a way that fits the business models of EMC and Cisco well.

It’s been a fun, thrilling and rewarding ride for both of us, but most importantly for our customers, partners and the VCE team. We would like to thank all of them for the confidence they have shown and allowing us to play a meaningful role in changing the industry!

For more insights on IT trends from senior leaders at EMC, see our Reflections Blog.

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Shifting Gears: Trends in Drivers of Customer Satisfaction https://infocus.dellemc.com/h_elias/shifting-gears-trends-drivers-customer-satisfaction/ https://infocus.dellemc.com/h_elias/shifting-gears-trends-drivers-customer-satisfaction/#comments Tue, 07 Oct 2014 16:52:58 +0000 https://infocus.dellemc.com/?p=20534 In my years at EMC I’ve seen a lot of changes in the tech industry. Those that capture my greatest attention are changes in our customers’ needs and what drives value and business outcomes. With today being Customer Experience (CX) Day, a globally recognized day to celebrate companies’ commitment to customers, I thought I’d reflect on a few […]

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Trends

In my years at EMC I’ve seen a lot of changes in the tech industry. Those that capture my greatest attention are changes in our customers’ needs and what drives value and business outcomes. With today being Customer Experience (CX) Day, a globally recognized day to celebrate companies’ commitment to customers, I thought I’d reflect on a few trends I’ve seen over the years, and I’d be interested to hear your observations, too.

In years past, “product” was always at the top of the list in our customer satisfaction studies – what drove satisfaction were attributes such as capacity, functionality, performance, reliability, design and quality. Today, we still see product in the top three drivers of satisfaction, but it’s no longer #1 or, in many cases, a key differentiator.

In the #1 position today is account management. It’s all about relationships. Customers want a technology vendor who understands their business objectives – not just their IT objectives. They need to feel the vendor truly has their best interests at heart and they’ll be in it with them for the long haul.

What will differentiate vendors is the ability to build trusted relationships throughout their engagement with customers, at every touch point, starting before they are even customers. How easy is it to find information on your website? Are you providing enough “free” advice online that potential customers find valuable? How is the sales engagement? Will the company keep its commitments and not over-promise just to make the sale? How easy is it to do business with you? We at EMC learned early that we needed to track the customer experience holistically; we measure customer satisfaction throughout their journey with us, from pre-sale to serviceability.

Employees Fuel the Relationships

If relationships are driving customer satisfaction, who’s fueling those relationships? This is very simple; it all starts with our people. People with the right attitude – who truly listen to customer needs, objectives and business outcomes, and are empowered to do the right thing for customers. This alone has helped us build unparalleled customer loyalty and win more business, which in turn allows us to invest in more innovations that will deliver even more customer satisfaction and reasonable shareholder returns, too.

I want to take this opportunity to thank our 47,000 employees for their tireless efforts on job #1 – focusing on our customers’ success. And I want to thank our countless customers around the world for the opportunity to earn their business every day. In fact, TCE (Total Customer Experience) is part of our EMC lexicon. It is a part of everything we do on behalf of our customers. Today, we are celebrating CX Day as “TCE Day” with more than 10 events in seven countries– as well as a virtual event.

No matter where you are today, I invite you to celebrate TCE Day, and know that TCE is an integral part of everything we do every day here at EMC!

Have you observed any other trends in driving customer satisfaction over the years? I look forward to your comments and also invite you to watch the videos below on the various perspectives on the TCE team here at EMC.

Customer Perspective

Leadership Perspective

Employee Perspective

For more insights on IT trends from senior leaders at EMC, see our Reflections Blog.

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How We Can Use Technology To Transform The Classroom https://infocus.dellemc.com/h_elias/how-we-can-use-technology-to-transform-the-classroom/ https://infocus.dellemc.com/h_elias/how-we-can-use-technology-to-transform-the-classroom/#respond Fri, 07 Dec 2012 15:28:19 +0000 http://infocus.dellemc.com/?p=11006 With each fundamental shift in America’s economy, our public education system has also transformed to meet the needs of both student and industry. When we were a primarily agrarian nation, schools focused on the liberal arts and operated on a schedule that coincided with the cycle of planting and harvest. Following the Industrial Revolution, schools […]

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With each fundamental shift in America’s economy, our public education system has also transformed to meet the needs of both student and industry. When we were a primarily agrarian nation, schools focused on the liberal arts and operated on a schedule that coincided with the cycle of planting and harvest. Following the Industrial Revolution, schools adopted a more regimented model focused on rote and routine, and added a more specialized curriculum designed to meet the insatiable labor needs of our mills and factories.

Today we are well into the Information Age, where we need students knowledgeable in science, technology, engineering and mathematics (STEM) in order to satisfy employment demands for a wide range of industries. Yet our students are being instructed on a 20th Century standard and, as a result, are graduating without the STEM skills needed for today’s jobs and unable to excel in a digital environment. That’s unfortunate, because never before have we had so many innovative tools and methodologies that can make learning easier.

Rather than confine our students within the staid walls of academia that the Harvard Business Review says are disconnected from how the world works today, it’s time to knock those walls down and engage students by bringing the promise of technology to bear in our schools. It’s time to flip the classroom and change dynamics that engender educational ennui in our children before they disengage.

The concept of a flipped classroom was first explored by Harvard’s Eric Mazur in the 1990s as a response to his experience teaching an introductory physics course, but it has come a long way since.

The notion of using the flipped classroom to help guide students to greater understanding by connecting them to true subject matter expert resources is the approach behind the Khan Academy, whose founder, Sal Khan, started by recording simple but engaging math lessons for a young cousin, and posting the videos on YouTube. The videos not only helped his cousin, but soon tens of thousands of people were viewing and gaining the benefit. The popularity (and efficacy) of Khan’s approach was not lost on the education-minded Bill & Melinda Gates Foundation, which has funded the Academy and its ongoing innovations.

As Khan demonstrated, the flipped classroom is especially important in STEM education, where teachers can leverage technology to deliver coursework to many more students, use real-time analytics tools to help recognize when and how to intervene with students who need it, and encourage others by guiding them toward resources that they can engage outside the classroom. This approach gives students the ability to use in-class time to apply their newfound information and to complete assignments. Addressing STEM education in this way helps to keep students engaged, developing vital skills in those who might otherwise lose interest and find themselves unprepared when they move on to college.

Taking the flipped classroom farther by more fully leveraging learning technologies could make a big difference in addressing some of our schools’ biggest challenges, such as establishing a solid STEM foundation at the elementary level that can later feed our high schools and colleges. This need is especially acute in poor and minority communities, where attracting the best and brightest teachers and having sufficient resources to nurture all students is at crisis levels.

Transforming public education would be a major undertaking, but the means are well within our grasp, and many other innovative programs at all levels of education are employing technology in new and exciting ways. In California, KIPP charter schools are flipping K-4 classrooms with dramatic results, using the approach to raise kindergarten reading comprehension scores from 36 to 96 percent. Even the Department of Defense is getting in the game with a mobile application that helps young children gain a stronger appreciation for science by guiding them to resources and answers, and debunking common misconceptions that stymie interest and progress in STEM.

These methods more closely resemble today’s business environment, where technology is used to bring virtual resources to bear, fostering a collaborative, highly mobile workforce that draws on an abundance of available information to learn, make decisions and create value. Workers are no longer tethered to a cubicle; with mobile devices and analytical tools, they can be productive from just about anywhere. The careers of tomorrow (such as data scientist, identified by the Harvard Business Review as the “sexiest job of the 21st Century”) demand it.

The good news is that, just as businesses are transforming their processes by investing in technologies such as cloud computing and big data analytics to lower operating costs, increase quality, make better decisions, and boost productivity, schools can do the same. Cloud computing can serve as the basis for a fully integrated educational platform that gives students, teachers, parents, and administrators an easier way to participate, administrate, evaluate and educate.

That was the conclusion of the Education Data Systems working group of the non-partisan Digital Promise initiative, which recommended the adoption of “data-enhanced teaching and learning environments through the creation of data collection, access, and interpretation tools and systems that connect and foster virtual teaching and learning communities.”

Public schools are already spending nearly $10 billion per year on their IT systems; it makes sense to invest that money in ways that can increase teaching efficacy while lowering operating costs. Even in a challenging economy, businesses are investing in transformative technologies and innovative business models because they must in order to remain competitive. If America is to remain the leading force of innovation, it must apply that same logic to public education.

This post orginally appeared on Forbes.com on November 27, 2012.

For more insight from Howad Elias, as well as other EMC executives, visit the Reflections Blog.

 

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Avoiding the Sins of the Past https://infocus.dellemc.com/h_elias/avoiding-the-sins-of-the-past/ Mon, 18 Jun 2012 14:13:50 +0000 http://infocus.dellemc.com/?p=7184 During EMC’s annual customer and partner conference, EMC World, I spoke with numerous CIOs at various stages of moving their organizations’ workloads to the cloud. Those discussions confirmed that forward-looking CIOs recognize cloud’s potential and are eager to share and receive guidance on how best to maximize IT’s value. No surprise, since IDC estimates that […]

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During EMC’s annual customer and partner conference, EMC World, I spoke with numerous CIOs at various stages of moving their organizations’ workloads to the cloud. Those discussions confirmed that forward-looking CIOs recognize cloud’s potential and are eager to share and receive guidance on how best to maximize IT’s value. No surprise, since IDC estimates that at some point this year 80 percent of enterprise applications will be deployed on cloud platforms.

Part of these CIOs’ motivation is to keep the IT function relevant and valuable in an environment where end-users not only bring their “consumer world” expectations to work with them – but also have new IT sourcing choices, through “X as a Service” and other public cloud options. This dynamic is exacerbated by “bring-your-own-device” and other mobility and consumerization trends. If an IT organization isn’t actively facing these influences, or lacks the agility to support new business and technology demands, business units may independently (and most already are) roll their own IT as a Service initiatives, thus creating “shadow IT.”

Read the full blog post and comment on Reflections – Insights in Trends on IT from EMC’s Senior Leaders.

 

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Why We Planted a Flag in Utah https://infocus.dellemc.com/h_elias/why-we-planted-a-flag-in-utah/ Wed, 21 Mar 2012 14:15:23 +0000 http://infocus.dellemc.com/?p=4634 I recently returned from Draper, Utah, where EMC celebrated the grand opening of our newest global customer support center. We hosted customers and partners, and were joined by Utah Governor Gary Herbert, whose administration worked with us to help make the decision to locate in the Beehive State – recently recognized by Forbes, Fortune, and […]

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I recently returned from Draper, Utah, where EMC celebrated the grand opening of our newest global customer support center. We hosted customers and partners, and were joined by Utah Governor Gary Herbert, whose administration worked with us to help make the decision to locate in the Beehive State – recently recognized by Forbes, Fortune, and the National Science Foundation for its favorable business climate and focus on IT skills.

When we announced our plans for a support center in Utah in June of 2011, a great deal of attention was paid to our pledge to create 500 jobs by the end of 2015. Good careers in a growing industry are important, but our investment in Utah is part of a much bigger story about our global strategy. Our “big bets” are paying off as companies and organizations around the world embrace the transformational potential of cloud computing and Big Data analytics, and recognize the importance of trust and security in IT.

Cloud computing represents one of the biggest waves of change in the history of IT, transforming the way IT is built, operated and consumed. Business leaders who grasp the tremendous gains in IT efficiency and agility, the enormous potential for innovative new services and business models, and the operational flexibility they can attain, want to accelerate their transformation. When they realize EMC has the vision, technology solutions, and services to make that happen for them, we find ourselves engaged in exciting conversations with innovative companies interested in bringing their aspirations to fruition.

Read the full blog post and comment on Reflections – Insights in Trends on IT from EMC’s Senior Leaders.

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