Kathleen Kimball – InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Wed, 14 Nov 2018 16:08:33 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 IT Modernization: A Minute to Learn, a Lifetime to Master https://infocus.dellemc.com/kathleen_kimball/it-modernization-a-minute-to-learn-a-lifetime-to-master/ https://infocus.dellemc.com/kathleen_kimball/it-modernization-a-minute-to-learn-a-lifetime-to-master/#respond Mon, 13 Aug 2018 09:00:06 +0000 https://infocus.dellemc.com/?p=35838 Have you ever played Othello? To me, IT modernization is a lot like that game. It takes a minute to learn, and a lifetime to master. It has been a while since I’ve played Othello, but what I remember is that you could pick it up in no time. The Othello board is an 8×8 […]

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Have you ever played Othello? To me, IT modernization is a lot like that game. It takes a minute to learn, and a lifetime to master.

It has been a while since I’ve played Othello, but what I remember is that you could pick it up in no time. The Othello board is an 8×8 grid, and the object of the game is to flip your opponent’s discs to your color by sandwiching them between your discs. You win if you have the most discs with your color on the board at the end of the game.

Figure 1: Othello Board Game

 

Simple, right? Not really. The rules and the game are straightforward, but the depth of play and intricate nature of the game are notoriously complex. In fact, conducting a quick online search on Othello reveals a vast quantity of resources dedicated to mastering the strategy of the game. There’s even a World Othello Organization that organizes an international tournament each year.

That brings me back to the concept of IT modernization. While it may not have an official tournament, the connection is clear; infrastructure is easier than ever to learn, but integrating and optimizing it over time poses a lot of challenges.

Many of our customers are asking themselves:

  • How can we make our staff more productive?
  • How can we make our processes more efficient?
  • How do we shift our IT staff away from routine system maintenance to taking on initiatives that improve our bottom line?

When you’re introducing new infrastructure into a mature environment, it drives a lot of change. Learning the new technology is only your first move; it’s the integration over time that can be the challenge. There are dozens of people who need to understand the infrastructure, expand their skillsets, as well as learn new processes and procedures. In many ways, your experience with new technology truly begins after deployment.

Many Companies Turn to Resident Engineers for Help with Their IT Modernization

One solution that many of our customers are using to address these challenges is our Residency Services. To gain insight into how customers are leveraging these resources to drive faster technology adoption and increased optimization, we engaged IDC. The research company surveyed and interviewed CIOs and IT managers to gain insights into how IT organizations are using resident engineers, as well as the value derived from using the service.

We rely heavily on our Dell EMC resident engineer, and losing them would hurt our team. They’re very good at what they do: applying their product expertise to keep the trains running on time. -Storage and Converged Team Lead, Partners Healthcare

More than 97% of Those Surveyed Recommend Residency Services

Here’s Why:

  • Adoption: As we expected, the top use case for Residency Services was technology adoption. It is surprising that enterprises reported that Residency Services helped them increase staff adoption and use of technology by 56%.
  • Technology optimization: Respondents felt Residency Services helped improve their overall technology performance by a whopping 53%. They also helped to slash their number of problems by more than 50%.
  • Knowledge empowers: Residents provide knowledge transfer to increase the overall expertise of your IT staff. According to IDC, organizations reported 49% improvement in the efficiency of their IT staff as a direct benefit of their service.

Residency Services Can Help Boost Your Bottom Line

Over 60% of survey respondents found two critical things to be true: residents helped their IT organizations realize greater value from their new technologies, which led to direct increases in overall company revenue.

Leveraging new technology to boost your company’s revenue. Isn’t that what it’s all about?

Up Your Game with Residency Services

Here’s What You Should Consider:

  • Outline your business goals up-front and identify your specific technology requirements
  • Look for Residents with deep expertise: find a person with expertise in your technologies, with the flexibility to manage their time and priorities
  • Prioritize your Resident’s time: define how your Resident will use his or her time to ensure you’re getting most out of your service engagement
  • If knowledge transfer is important, outline a progress plan with your IT staff
  • Be selective with your service provider. With Dell EMC Residency Services, you’re getting the assurance of having a Resident who is certified in your specific technology.

Like our customers have learned, there’s a significant level of complexity that comes with modernizing your IT organization. The journey starts with learning the technology – it doesn’t end there – but there are resources available to help you make the right moves.

So what are you waiting for? It’s your move.

Click to view a full copy of IDC’s report “Accelerating Digital Transformation with Resident Engineers

IDC - Accelerating Digital Transformation with Resident Engineers

 

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Why Residency should be part of your IT transformation strategy – an interview with Keith Waryas https://infocus.dellemc.com/kathleen_kimball/residency-interview-keith-waryas/ https://infocus.dellemc.com/kathleen_kimball/residency-interview-keith-waryas/#respond Tue, 11 Jul 2017 09:00:18 +0000 https://infocus.dellemc.com/?p=31563 When you think about your data management strategy, making smart investments in the right technologies is probably top of mind. But that’s only a piece of the equation. Once your new technologies are in place, it’s equally important to make sure you’re maximizing return on your IT. This may seem daunting, but it doesn’t have […]

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When you think about your data management strategy, making smart investments in the right technologies is probably top of mind. But that’s only a piece of the equation. Once your new technologies are in place, it’s equally important to make sure you’re maximizing return on your IT. This may seem daunting, but it doesn’t have to be. Many of our customers are leveraging Residents to make modernizing IT a whole lot easier.

Keith Waryas, Dell EMC Director of Product Management, recently discussed this topic with Dell EMC TV reporters at Dell EMC World. Check out the video at the bottom of this page to learn more.

Here is a summary of what they discussed during the interview:

Tell us about Residency.

Residents are technology experts with deep expertise in specific product sets. They help our customers:

  • Increase IT staff expertise with knowledge and best practices sharing
  • Accelerate adoption of new Dell EMC technologies
  • Optimize the operation and management of their data center

Is Residency like outsourcing? How does it compare?

Residency is very different from outsourcing. While traditional outsourcers also work onsite with customers for a long period of time, they typically have a very general understanding of the technology. Residents, on the other hand, are technology experts who help customers accomplish specific tasks.

Describe some of those specific tasks.

For example, we have a lot of customers transitioning from old NetApp filers to Dell EMC systems. Residents can help with the transition. Once the customer’s new system is in place, Residents help operationalize ongoing operations, processes, and procedures. They also use Dell EMC best practices to train your IT staff, driving knowledge transfer from our team to yours.

The bottom line

Residents help customers sustain a higher level of value and a greater return over time.

So Keith, I’ve got a great staff. I’ve got a lot of intelligent people here. So why do I need a Resident?

Think of Residents as force multipliers inside your environment. They’re not intended to replace your IT staff. Their goal is make them much more effective. I mentioned the transitional use case, but I’ll give you another example. If you think about modernizing and transforming IT, we’re really asking IT to focus on doing more than simply operating technology. We’re asking them to deliver more value to the business. We want them to do both of these things, but they don’t have the bandwidth. Customers deploy Residents to give them that capability.

For example, one of our customers wanted to focus more time on accomplishing a strategic project, but they didn’t have the bandwidth. We brought in 31 Residents to help. The results?  The customer spent more time on their strategic project, accelerated value, and accomplished their goals much faster.

Dell EMC has grown in size. The portfolio has grown tremendously. For example, now we have servers. Are they part of your roadmap?

Yes, we’re onboarding that capability right now for Dell EMC Servers and Networking.

At what point should customers consider Residency Services?

Our customers get the most value when they plan to use a Resident ahead of their technology transition. Residents help customers get over the new technology hump they’re facing post implementation. They help onboard operational processes and bring in best practices. So the time to consider using Residency Services is when you’re thinking about transitioning to a new Dell EMC technology, and the time to deploy them is right after you roll out that new technology.

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Considering Outsourcing to an IT Staffing Firm? There’s a Better Option https://infocus.dellemc.com/kathleen_kimball/outsourcing-better-option/ https://infocus.dellemc.com/kathleen_kimball/outsourcing-better-option/#respond Thu, 20 Apr 2017 09:00:37 +0000 https://infocus.dellemc.com/?p=30968 Let’s go back in time 20 years to the year is 1997. Music played on CD’s. We ran our businesses on packaged applications. Star Wars Special Edition was released and we experienced an even better version of its magic all over again. And this thing called the internet began to change the way we viewed […]

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Let’s go back in time 20 years to the year is 1997. Music played on CD’s. We ran our businesses on packaged applications. Star Wars Special Edition was released and we experienced an even better version of its magic all over again. And this thing called the internet began to change the way we viewed the world.

Fast forward to today. The internet brings thousands of improvements in just about everything. It enables our businesses and economies to do things we never before thought possible. For many of us, IT becomes the business. And our IT departments become the nexus from which we drive innovation.

The role of IT evolves from support to strategist ─ a major shift. And it doesn’t come without growing pains. IT moves into a business role but we continue to lean on them to manage IT operations, fix problems day-to-day, and drive new technology adoption. But IT simply cannot excel at both.

So what are businesses to do?

As you begin evaluating your options, outsourcing to an IT staffing firm probably comes to mind. They can find people with basic skill sets who can fill in during a staff shortage due to unexpected events. But you’ll likely waste time training a resource that won’t add value to your long-term plan.  Finding the right resource to deal with the size, nature, or complexity of your project can be challenging. And when it comes to your business, do you really want to invest your time and money on someone who is simply filling in?

There’s a better option—hire a Resident, an IT expert who will be an absolute powerhouse when it comes to driving incremental value to your organization. Residents share best practices and relevant use cases to help your team get up to speed on the latest technology. They also help customers optimize configurations, processes, and procedures. This makes a huge impact when it comes to maximizing return on your technology investment. With Residents, there’s no training necessary. In fact, they’ll teach you how to get the most out of your infrastructure capabilities. Residents also give you access to Dell EMC IP, engineering, knowledge databases and tools, and they have specialized expertise across Dell EMC products including Cloud, advanced software, backup and archive. The best part? These experts work under your direction, so you control the business outcome.

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