Scott Peyser – InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Tue, 07 Aug 2018 19:04:52 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 Match Play Lesson Learned: Choose Your Partner Wisely https://infocus.dellemc.com/scott_peyser/dell-tech-match-play-lesson-learned/ https://infocus.dellemc.com/scott_peyser/dell-tech-match-play-lesson-learned/#respond Mon, 20 Mar 2017 09:00:09 +0000 https://infocus.dellemc.com/?p=30720 The world’s best golfers are converging at the Austin Country Club for the Dell Technologies Match Play Championship. It’s a unique event on so many fronts and has great parallels to what we in Dell EMC Services do with our customers. Most weeks these professional golfers show up knowing their opponent is the course; beat it […]

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Match Play DellThe world’s best golfers are converging at the Austin Country Club for the Dell Technologies Match Play Championship. It’s a unique event on so many fronts and has great parallels to what we in Dell EMC Services do with our customers.

Most weeks these professional golfers show up knowing their opponent is the course; beat it and win the tournament. They’ll play some practice rounds, take note of locations in the fairways, measure distances to hazards, and pay close attention to the undulations of the greens. Be straight and long off the tee, hit greens in regulation, take fewer than 21 putts a round, and they’ll likely see victory. Similarly, IT used to operate in the same way—play it safe, avoid mistakes, be good enough, and the business was happy. Sure, you could learn along the way and over time make some changes, but slow and steady worked.

But match play? For golfers, match play might as well be a completely different game. Instead of playing against the course, they are playing against another player where every hole carries equal weight. They can lose a hole by one shot then win the next by ten but still only be tied 1-1. No longer do they play a round and then compare their scores to see their standing. Instead, they know exactly where they stand after each and every shot in the match. In match play, a player has to continually evaluate and adapt to the surroundings, the conditions, and the position of the competitor. Golf instructor Chris Czaja may have said it best when talking about match play, “the best match play players that I’ve seen have the ability to know when to change their strategy at a moment’s notice.”

Dell Technologies Match Play 2016 Champion Jason Day with Micheal Dell

Dell Technologies Match Play Champion 2016 Jason Day with Michael Dell

The IT Industry with Match Play Rules

The parallel to IT is striking with the increased trend toward digital transformation in the industry. With the introduction of IOT and Analytics, the need to quickly pivot is critical. Our CIOs’ need to act like we are playing with match play rules in our own and adjacent industries. That means having a modern infrastructure that enables you to invest in talent and automate the backend process, and that necessity dictates an agile modern application development culture. Businesses can’t change approaches or introduce new features quickly if it will take them weeks or month just to get through the release process. It has to be in real time, like making split second shot selections based on what your opponent on the course just did.

Finally, remember, every one of the golfers has a partner on the course with them. Their caddies are there to map out a plan, advise, counsel, and help decide and execute. Making the transformation in IT requires the same help. Choose your partner wisely.

Dell Technologies Match Play Championship will be held at the Austin Country Club on March 22-26, 2017. Follow the action @DellMatchPlay on Twitter.

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The fourth industrial revolution is upon us. Are you ready? https://infocus.dellemc.com/scott_peyser/fourth-industrial-revolution-digital-transformation/ https://infocus.dellemc.com/scott_peyser/fourth-industrial-revolution-digital-transformation/#respond Wed, 01 Feb 2017 10:00:39 +0000 https://infocus.dellemc.com/?p=30105 Organizations around the world are in various stages of a digital transformation that is redrawing the global business landscape. Some call it a fourth industrial revolution – one where the Internet of Things (IoT) and powerful software harness massive amounts of information, transforming the way every business operates. Even if you’ve never dabbled in computer […]

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Organizations around the world are in various stages of a digital transformation that is redrawing the global business landscape.

Some call it a fourth industrial revolution – one where the Internet of Things (IoT) and powerful software harness massive amounts of information, transforming the way every business operates.

Even if you’ve never dabbled in computer code before, companies of all sorts now require software capabilities to make smarter products and services. Not surprisingly, a change of this magnitude is driving quite a bit of uncertainty.

A recent Digital Transformation Survey conducted by Dell Technologies assessed the thoughts and viewpoints of some 4,000 business leaders in 16 countries. It found that 45 percent of respondents are afraid of becoming obsolete within five years. Nearly half (48 percent) said they don’t know what their industry will look like in three years. A mere 5 percent of those surveyed said they would classify themselves as digital leaders.

Given these startling stats, what’s an IT leader to do? It’s a complex issue, to be sure. But I believe there are three ways to quickly advance your digital transformation:

Elevate the conversation. It may seem obvious, but the core of any digital transformation should be simply talking about what an IT transformation means for you. There’s a twofold approach to making this happen. For one, IT leaders need to start broader conversations about the new role of IT in the organization, and how it’s essential to growing the business. It also requires a change in perception: We must see ourselves as the transformational catalyst, and partner, for our customers on their journey instead of just a technology fixer.

Invest accordingly. According to the survey, 73 percent agree that a centralized technology strategy needs to be a priority for their business, and 66 percent are planning to invest in IT infrastructure and digital skills leadership. Advancing a digital transformation means understanding that every company must have the in-house tech and talent to carry the conversation through to reality.

Ready, set, code. Has your organization never so much as looked at a line of code? That will need to change, as a key aspect of a successful digital transformation means thinking and acting like a software company. The survey findings support this idea, with almost three quarters (72 percent) of respondents saying they are now expanding their software development capabilities in order to advance their digital business transformation.

Clearly, the role of IT in a digital world is more essential than ever, and continues to evolve in new and exciting ways. Most businesses are still at the beginning of their digital transformation, so I recommend that you get started now on the big opportunities of the future.

In the meantime, I encourage you to read the full report here to see how you stack up against 4,000 other business leaders from the survey, and watch a recent presentation that chairman and chief executive Michael Dell recently gave at Dell EMC World about the next industrial revolution.

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Take Your Digital Transformation From Concept to Reality https://infocus.dellemc.com/scott_peyser/take-digital-transformation-concept-reality/ https://infocus.dellemc.com/scott_peyser/take-digital-transformation-concept-reality/#respond Tue, 06 Sep 2016 14:05:01 +0000 https://infocus.dellemc.com/?p=28721 Companies are putting more strain on their data centers and IT departments than ever before. For instance, consider the exponential growth in data volume in recent years. According to research firm Statista, the amount of cloud data center IP traffic globally is expected to swell from 1,177 exabytes in 2012, to 6,854 exabytes by 2018 […]

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Companies are putting more strain on their data centers and IT departments than ever before.

For instance, consider the exponential growth in data volume in recent years. According to research firm Statista, the amount of cloud data center IP traffic globally is expected to swell from 1,177 exabytes in 2012, to 6,854 exabytes by 2018 (let’s remember that 1 exabyte is approximately 1 billion Gigabytes). The number of connected devices and associated services that must be supported through the Internet of Things (IoT) has grown accordingly.

But are you doing enough? At this point small IT changes can no longer yield big results. Today, if you want to capture new digital revenue streams, develop smarter products, and enhance the customer experience, smart businesses need to undergo a digital evolution to thrive in the future.

The only way to innovate and optimize is to transform the technology we use to deliver IT services. While a transition of this magnitude is no easy feat – it’s essential.

Think about it. Along with running large enterprise apps, companies need to continuously develop the mobile applications and embedded software that will transform their products and services. All of this must be done while simultaneously lowering the cost and improving the performance of older applications.

Today there is a seemingly dizzying array of options to make the transition an enduring success, from flash, software defined storage, converged infrastructure, and rack scale architectures to hybrid cloud and modern data lake solutions.

But I have found that enterprises making the effort to modernize infrastructure aren’t just aiming for efficient and optimized technology. They also want to modernize their data centers  – requiring migration work, consolidation work, and the need for an upfront strategy and business case.  Certainly as you modernize the infrastructure, it’s important to understand – and be able to identify – interdependencies between applications, storage and networking.

The benefits of the modern data center are numerous. Companies can drive better efficiency and gain increased agility while laying the foundation for new applications and analytics tools that will enable them to compete in the new digital economy.

At EMC, we’ve developed a three-pronged approach called M.A.T. (Modernize, Automate, Transform) to help our customers make digital transformation projects go from concept to reality. Here’s a closer look:

  • Modernizing the infrastructure components on which IT is built is essential. The best approach for this is to leverage converged infrastructure platforms, which can be easier, more cost-effective, and provide a more successful way to run your IT. Converged infrastructure provides pre-integrated, validated and workload-optimized technology that frees your IT team, so they can focus on delivering IT services instead of maintaining infrastructure.
  • Another critical step in the process is automating the delivery of IT services to lines-of-business and application owners through software and cloud integration. Cloud-enabling your infrastructure provides the automation and agility needed to broker seamless IT services. Deploying and managing data and applications can begin right away, liberating your IT, and you, to tackle business needs.
  • Last but not least, making the IT transformation requires a transformation of another sort. In order to deliver a truly hybrid experience, it’s crucial that people and processes adapt to the new model.

Clearly I’m just scratching the surface of a very complex, critical issue. But with the stakes so high, it’s something we all must address. To learn more about this important issue, I encourage you to read our recent white paper, “The Rise of the Modern Data Center.”

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Why Isolated Recovery Solutions Can Help Thwart Your Next Cyber Attack https://infocus.dellemc.com/scott_peyser/isolated-recovery-solutions-can-help-thwart-next-cyber-attack/ https://infocus.dellemc.com/scott_peyser/isolated-recovery-solutions-can-help-thwart-next-cyber-attack/#respond Wed, 29 Jun 2016 09:00:15 +0000 https://infocus.dellemc.com/?p=28113 The cyber security threats facing organizations are more numerous and dangerous than ever. Ever day, hackers find new ways to exploit your infrastructure and wreak unprecedented havoc. The hacker’s toolbox is brimming with devious new approaches. While traditional threats like denial of service (DDoS) attacks remain, new ways to compromise your internal IT such as […]

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The cyber security threats facing organizations are more numerous and dangerous than ever. Ever day, hackers find new ways to exploit your infrastructure and wreak unprecedented havoc.

The hacker’s toolbox is brimming with devious new approaches. While traditional threats like denial of service (DDoS) attacks remain, new ways to compromise your internal IT such as the destruction of your primary and backup data are potentially even more destructive.

In what’s called cyber extortion or ransomware, today’s brazen online criminals will even go so far as to destroy your organization by holding very mission critical data hostage until a hefty fee is paid.

Clearly, the risks are too great to continue unprepared. Failure to take appropriate, proactive measures could mean going out of business.

According to the Cybersecurity Framework created by the National Institute of Standards and Technology (NIST), organizations must design and implement organizational processes and governance that at a minimum, allow them to protect, respond, and recover from a cyber incident.

Fortunately, there are a growing number of enterprise solutions designed to help deal with today’s more nuanced hacking approaches.

Of course, implementing these solutions is often a challenge, especially with the proliferation of user endpoints. That’s why ensuring a successful 21st Century resiliency plan often begins by determining your organization’s most critical applications, data, infrastructure, and recovery requirements.

From there, it’s a matter of designing and implementing an “air gap” solution to protect against and recover from an event, then executing the operating plan with associated run books and processes to ensure compliance.

We recommend developing controls and governance to manage an isolated recovery solution (IRS). At EMC, our Isolated Recovery Solution offers an air-gapped data backup architecture that limits exposure to a cyber attack and allows for restoration of data to a point in time before the attack began. I encourage you to check out more details about our portfolio of IRS solutions designed to meet the needs of our customers.

In the meantime, stay safe out there.

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Are you easy to work with? https://infocus.dellemc.com/scott_peyser/are-you-easy-to-work-with/ https://infocus.dellemc.com/scott_peyser/are-you-easy-to-work-with/#respond Mon, 21 Mar 2016 10:00:41 +0000 http://dev-infocus.ovrdrv.com/?p=26236 Recently, I was interviewed by StrataCloud for a white paper BRIDGING THE GAP – Strategies for Cultivating New IT Skills and Transforming to a Services Model on the “skills gap” IT organizations face as they move to cloud and IT as a service (ITaaS). Companies everywhere are struggling to close a gap in the knowledge […]

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Recently, I was interviewed by StrataCloud for a white paper BRIDGING THE GAP – Strategies for Cultivating New IT Skills and Transforming to a Services Model on the “skills gap” IT organizations face as they move to cloud and IT as a service (ITaaS).

Companies everywhere are struggling to close a gap in the knowledge required to exploit cloud environments and ITaaS capabilities.

But the problem goes beyond the need for new skills in areas such as open-source, cloud architecture, and DevOps.

What’s needed is a new operating model, focused—not on IT technologies—but on IT services, and making those services as compelling and as easy to consume as possible.

Business has grown accustomed to “consumer” service.

If you ask business users what they like about working with external service providers like Amazon, Google, and Azure, it’s the ease of doing business. Services are packaged in ways that make sense to the business. Prices are clear. Ordering is a snap.

In contrast, how easy is it to do business with your IT organization?

  • Do business users know what services you offer?
  • Is there an easy way to order services?
  • Are services priced?
  • How do you know which IT services the business wants or needs?
  • Is someone in your organization responsible for the quality of the business user’s experience?

The operating model is a critical — and often most challenging – component of IT Transformation and provides a foundation to modernize your enterprise.

MAT_1

 

If IT is hard to work with, the business will go elsewhere.

Many IT organizations learn this lesson only after making significant investments in infrastructure transformation. Indeed, Gartner finds the #1 problem encountered with cloud initiatives to be “failure to change the operational model.” (Source: Problems Encountered by 95% of Private Cloudsby Tom Bittman, Gartner Blog Network, February 2015)

From our experience in thousands of IT Transformation consulting engagements —as well as with EMC’s own internal IT transformation, we’ve learned that to make it easier for business user to consume services, IT must be able to:

  • Package IT services – Present a catalog of services that users can access through a self-service portal
  • Provide financial transparency – Clearly price services and automate show- or charge-back, based on actual service consumption
  • Develop new processes, roles, and skills – Put the organization in place to effectively and efficiently manage both the “business demand” side and the “services delivery” side of the business

Although transforming to the complete ITaaS operating model happens over several
years, it allows for early wins and tangible successes.

IT_Op_Model

Get started

The good news is that IT organizations don’t have to start from scratch to begin to move from a structure of technology silos to a “service center” model.

Some proven “first steps” include:

  • Introduce a Business Relationship Manager – Assign a Business Relationship Manager to begin working with your business customers right away. The role of the Business Relationship Manager to understand the services that the business wants and communicate it back into IT, so that the right services portfolios can be developed and the right service operations can be put in place to deliver them.
  • Create a storefront – Many IT organizations assume they must have a fully mature, automated service catalog before creating a portal. But, in fact, a portal can accomplish a great deal in improving business user experience, just by creating a storefront, where the business can see what services are available—even as processes are automated behind it.
  • Pilot a service center – Get some hands-on experience with a pilot service center. EMC offers a service to jumpstart high-level design of an initial service center in just 10-12 weeks. Define a service center charter, develop a basic catalog of services, define some new core operating processes and roles, and determine what training is needed to help staff to fill new roles. With the experience gained, you’ll be ready to expand your service center—or build another.

To close the skills gap, communicate the vision:

Figuring out the type of skills and training needed to enable a new operating model brings us full circle—back to the IT skills gap.

You can read more about developing the organizational structure, processes, roles, and skills needed to manage today’s ITaaS service center in the recently published StrataCloud white paper BRIDGING THE GAP.

If I had to sum it up, though, I would say that in our experience, most people get excited when their leaders communicate openly about where the organization is going—and why the business needs them to take on bigger, service-centered roles.

People intrinsically want to be great performers. If you communicate the vision, they will invest in developing the technical and soft skills they need to help IT evolve from being just an “order taker” and to become a strategic partner and broker of services to the business.

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