Vikas Arora – InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Thu, 13 Dec 2018 11:38:05 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 Part II – Modernization and the IT Dilemma https://infocus.dellemc.com/vikas_arora/part-ii-modernization-dilemma/ https://infocus.dellemc.com/vikas_arora/part-ii-modernization-dilemma/#respond Mon, 19 Sep 2016 12:00:19 +0000 https://infocus.dellemc.com/?p=28725 In my last post, I posed a number of questions that IT leaders must feel confident in answering before they embark on any modernization project, and I’d be encouraged to hear your thoughts on what questions IT executives should pose to their teams before they embark on any modernization strategy. With these questions in mind, […]

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In my last post, I posed a number of questions that IT leaders must feel confident in answering before they embark on any modernization project, and I’d be encouraged to hear your thoughts on what questions IT executives should pose to their teams before they embark on any modernization strategy.

With these questions in mind, I wanted to offer some advice as to how organizations can make the most of the technology partner they make in this journey. Businesses looking to embrace digital models need, and expect, a modernized service and support experience to do so. In fact, according to a Enterprise Storage Group study of IT executives, service and support is listed as the top criteria is selecting a storage solution or vendor.

I believe there are three important things IT leaders must consider before making a commitment to a particular vendor:

  • How future-proof and flexible is their offering? Technology and business moves incredibly fast so whatever your organization does must not only work for the now, but also continuously evolve and improve in-line with market demands. Ease of use and least time to adopt become other important considerations on which the offer needs to be evaluated.
  • Are they adding consultative value? Perhaps the most important thing to consider is that a good partner should get under the skin of your organization to help you develop a outcome-orientated modernization journey. A comprehensive and cohesive modernization project must take a 360 view of infrastructure, operating model and applications. A partner’s recommendations must add real business value.
  • Is their customer service responsive and holistic? A successful modernization journey requires holistic 360-degree support. Organizations need partners to understand their needs and take action, regardless of who they contact. They also need visibility of all their own technology environments so that they can self-serve and resolve urgent issues as quickly and cost-effectively as possible.

These are three key values that Dell EMC Services embodies itself in any partnership for businesses looking to modernize, and was one of the key reasons a Singapore based IT enabler worked with us to provide the suite of IT services, solutions and business applications to an investment company that owns and manage a portfolio of more than S$260 billion in Asia.

EMC Consulting was engaged to support the several phases of modernization the investment company need to achieve in order to realize its modernization plans.

The first phase of this involved EMC identifying gaps in the plan and developing a process design for the required Change Management, Incident Management, Problem Management and Request Fulfillment processes. In addition to this EMC also performed a Service Catalog assessment and provided a framework.

Now as part of phase two, Dell EMC is helping build the additional service design blueprints which could be operationalized by targeting the self-service portal launch, and with several future projects ahead as a part of this journey. This is just one of many examples of the work carried out by EMC Global Services across the region that reinforce why our three golden rules are so valuable to any IT leader looking to resolve the IT dilemma of balancing old with new, of working out how to invest in modernization projects while ensuring operations continue seamlessly.

While I’ve only discussed the tip of the iceberg when it comes to IT modernization, I’d love to hear your thoughts as to what you have found helpful, or what topics you think we should be delving into next. Do feel free to leave your comments in the box below!

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Part I: Modernization and the IT Dilemma https://infocus.dellemc.com/vikas_arora/part-modernization-dilemma/ https://infocus.dellemc.com/vikas_arora/part-modernization-dilemma/#respond Tue, 06 Sep 2016 19:01:11 +0000 https://infocus.dellemc.com/?p=28770 The theme from this year’s EMC World was Modernization, and it’s not hard to see why. It’s the word on everyone’s lips as enterprises and governments across APJ and beyond look to embrace digital business models, transform to IT-as-a-Service, and embark on the journey to modernize data center infrastructure, applications and IT operations. Yet for […]

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The theme from this year’s EMC World was Modernization, and it’s not hard to see why. It’s the word on everyone’s lips as enterprises and governments across APJ and beyond look to embrace digital business models, transform to IT-as-a-Service, and embark on the journey to modernize data center infrastructure, applications and IT operations. Yet for all the talk about modernization and digital transformation, for many IT executives, this call to modernize causes a dilemma.

Much of this dilemma is caused by trying to strike a balance between getting up to speed with new solutions, moving forwards & developing innovative new programs; while keeping critical business applications running and managing the costs of both. There is also the struggle to ensure that any new investment generates measurable ROI for the business, as quickly as possible. Something that not every IT executive feels comfortable doing.

This is why I advise anyone tasked with driving a modernization project to pause and take stock of what the organization already has and where exactly it wants to go, before actually embarking on the journey. Take the time it needs to answers these questions:

  1. What is a datacenter to you?
  2. Is IT aligned with the business strategy?
  3. Do you have a two to three step vision in mind for your IT infrastructure to support the needs of the business in the years ahead?
  4. (..and perhaps at a tactical level) what type of cloud solution is most suitable for your business?

In order to get full support from senior executives and to ensure any activity generates real business value, IT must first be fully aligned with the business strategy. To be able to share the same vision for the organization, you will be better prepared to deliver solutions that evolve with the business needs of the organization.

In my next post I’ll be offering advice on how organizations can make the most of the technology partner they make this journey to modernization with, as well as looking at some specific examples of organizations in APJ that have successfully modernized their operations and the results they’ve seen.

In the meantime, if you’re looking at these questions and wondering where you start on your modernization journey, EMC has a wealth of material that can help, starting with our IT Transformation Workshops that are aimed at providing IT leaders with the resources needed to answer these questions with confidence. These workshops are aimed at helping IT executives around the world redesign their application, infrastructure, and operating models in the marketplace of IT services.

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Using Hybrid Cloud as a Catalyst for Cross-Departmental Collaboration Within IT https://infocus.dellemc.com/vikas_arora/using-hybrid-cloud-catalyst-cross-departmental-collaboration-within/ https://infocus.dellemc.com/vikas_arora/using-hybrid-cloud-catalyst-cross-departmental-collaboration-within/#respond Tue, 30 Aug 2016 09:00:25 +0000 https://infocus.dellemc.com/?p=28643 In my previous blog post, I touched on how hybrid cloud can help APAC transform from a production to a knowledge & digitally-driven economy. But I believe that successful hybrid cloud projects can also act as catalysts for wider business collaboration, because they foster a collaborative approach themselves. This is particularly important, and exciting, as […]

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In my previous blog post, I touched on how hybrid cloud can help APAC transform from a production to a knowledge & digitally-driven economy. But I believe that successful hybrid cloud projects can also act as catalysts for wider business collaboration, because they foster a collaborative approach themselves.

This is particularly important, and exciting, as there is increasing proof that collaboration and employee engagement are linked directly to business success. According to Gallup those with a high level of engagement report 22% higher productivity.

Unfortunately, collaboration can be a challenge for our region, as open and frank business conversation isn’t something we’re particularly used to, unlike the US which is famous for getting straight to the point. Yet with cloud technology increasingly being seen as an enabler to streamlining processes and creating new revenue opportunities, conversations about hybrid deployments within our own IT teams can often be a good place to start the collaborative ball rolling before pushing it out more widely across the business.

If you are questioning why cloud and hybrid cloud deployments should be this catalyst – consider this. According to EMC’s 2015 State of IT Transformation report, collaboration is core to the success of cloud implementations. Without a consistent process, evaluations are done ad hoc for just a few apps, are time consuming, and are difficult to repeat. This can impede the standardization and adoption of hybrid cloud across the enterprise.  To put it plainly, without collaboration, hybrid cloud is inefficient.

The research also highlights that 95% of the APAC region understands IT collaboration is critical for success. But another 91% of you have no organized, consistent means of doing so – at least when it comes to evaluating workloads for hybrid cloud. Worryingly this includes companies who have already begun to establish a hybrid cloud architecture.

So what can those of you looking to collaborate to implement hybrid cloud successfully do? I’ve listed my three key steps below:

  1. Develop a Modernization strategyReview and evaluate whether your data center infrastructure is ready for the cloud and digital era. Is the architecture there for the next generation of applications? Does it scale out? Is it software defined and cloud enabled?
  2. Develop a DevOps strategyMap out and implement a specific DevOps strategy to ensure that building, testing and releasing software can happen as rapidly, frequently and reliably as required
  3. Adopt “matrix-style” managementMove from a traditional command-and-control management to “matrix-style” which aims to solve problems by bringing the most appropriate people from across the IT organization together to collaborate, regardless of where they fit in the management hierarchy

Once organizations and other employees have seen the positives of collaborating for smaller, but not insignificant, projects like these – then they will be more open to making it part of the culture across the business. Hybrid cloud can, and should, be used as a catalyst for collaboration so businesses can appreciate some of the improvements on productivity I mentioned earlier.

What steps do you think organizations should be taking to foster a collaborative working approach, and what technologies sit at the heart of this? As always, I’d be interested to hear your thoughts in the comment box below.

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The Cloud is Creating a New Context for Security and Identity in Asia https://infocus.dellemc.com/vikas_arora/cloud-creating-new-context-security-identity-asia/ https://infocus.dellemc.com/vikas_arora/cloud-creating-new-context-security-identity-asia/#comments Wed, 24 Aug 2016 11:30:37 +0000 https://infocus.dellemc.com/?p=28640 In my last post, I discussed how hybrid cloud can help transform APAC into a digitally-driven knowledge economy. Yet away from the need for the region to build a greater proportion of income from digitally driven knowledge and service industries, comes a very real and societal issue that impacts citizens and services across every country. […]

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In my last post, I discussed how hybrid cloud can help transform APAC into a digitally-driven knowledge economy. Yet away from the need for the region to build a greater proportion of income from digitally driven knowledge and service industries, comes a very real and societal issue that impacts citizens and services across every country.

Unlike many parts of the world, most people are required to carry around proof of identity in many major markets in Asia. And with good reason too, it’s helped provide access to vital services, and in many cases, helped support nation’s efforts to crack-down on forged identity and authentication.

But like many ideas that were born in an age where sophisticated technology, and the cyber-criminals that came with that, weren’t as prevalent as they are now, the system has been left open to abuse. In particular, the mandatory requirement for youths to carry ID cards has led to an explosion of fake ID cards being circulated. As a result, the checks of IDs have become much more cursory and complacent, rendering them almost pointless as a measure of security.

But it’s not an easy challenge, just a quick look at how three different markets are taking totally different approaches to identity gives you a sense of the scale the region is faced with: From Singapore’s paper based system that ended up being rudimentary, to Hong Kong’s chip based ID system, that offers stronger authentication options.

But it’s India’s Aadhaar project, and the way they’ve used sophisticated technology like cloud computing and big data analytics, that has really caught my attention. Legislation recently passed in India takes the government one step closer to seeding its myriad welfare schemes with the unique identity number while furthering its financial inclusion agenda.

While the aim of the project is to eliminate the issue of false identities and prevent resulting fraud in financial transactions, the opportunities the project can provide citizens shows reducing fraud and ID theft is only the tip of the iceberg – citizen’s livelihoods are at stake for those that are unable to access the types of services and resources many of us take for granted

Aadhaar in India is an ambitious project that is designed to be the single largest biometric data repository in the world. It also takes advantage of sophisticated big data analytics, that provide government with the ability to implement local projects based on citizen needs. While each project offers unique capabilities, a key enabling factor for modern ID authentication will be implementing hybrid cloud; allowing governments complete control over how they protect citizen data even as they need to make authentication possible over the internet (in order to make the ID cards useful).

As Asian economies develop and evolve, and there’s more wealth in the market, the region will shift from being the springboard of fraud and ID theft attacks to being the target of them. Ultimately, governments will need to look at the needs of their specific markets – highlighting just how vital vigilance has become, and understand the role technology such as a hybrid cloud can play in providing an agile, scalable, cost-efficient platform that meets the needs of today’s modern citizens with the support the government needs.

I’d like to hear your thoughts on the role cloud can play in reshaping the personal security and authentication challenges your region faces – if you agree or disagree with any of the statements I’ve made, or see a different view entirely, free to add your comments in the box below!

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How Hybrid Cloud Can Help APAC Transform Into a Digitally-Driven Knowledge Economy https://infocus.dellemc.com/vikas_arora/how-hybrid-cloud-can-help-apac-transform-into-a-digitally-driven-knowledge-economy/ https://infocus.dellemc.com/vikas_arora/how-hybrid-cloud-can-help-apac-transform-into-a-digitally-driven-knowledge-economy/#respond Mon, 15 Aug 2016 10:55:01 +0000 https://infocus.dellemc.com/?p=28587 It will come as no surprise to hear the boom years of Asian growth markets are waning. But with this comes an opportunity for the region to build a greater proportion of income from digitally driven knowledge and service industries. Much of the region has gone through an accelerated process of moving from raw materials […]

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It will come as no surprise to hear the boom years of Asian growth markets are waning. But with this comes an opportunity for the region to build a greater proportion of income from digitally driven knowledge and service industries. Much of the region has gone through an accelerated process of moving from raw materials production, to an industrial economy, and like many developing regions needs now to enable a digitally-driven knowledge economy – a transformation that can’t come quick enough.

What’s happening in Singapore is a great example. A region once known for intellectual property piracy, it is now investing heavily in 3D printing, and for good reason. Emerging economies can draw on economy-changing technology trends to move faster toward the global knowledge frontier than some of their more developed peers. The government’s decision to invest $500m over five years is a much needed boost to the country’s skills base.

But it’s not just manufacturing that will benefit as a result of this investment: From printing organs to aircraft parts, 3D printing has the potential to revolutionise industries and change the way the world consumes its limited resources. With 3D printing commoditising the means of production, future value will not come from how things are made, but the ideas (and the software) that make them. Instead of buying a widget painstakingly crafted somewhere in the world, you might buy the design for a widget and have it printed locally or even at home.

As value creation shift from products to information, having the secure infrastructure to protect that information will be key – hybrid cloud is vital to delivering this, making the information accessible through secure gateways where necessary, but protecting it from those that might seek to steal it. As a platform, hybrid cloud computing can also deliver increased IT agility, as well as making implementation of digital business initiatives easier, quicker, and less expensive.

But in order to capitalise upon these new technologies, organisations have to ensure their IT transforms with their business models. The success of digital and knowledge based economies is supported largely by the infrastructure which supports them. Our 2015 State of IT Transformation report shows that their there is a certainly an understanding and a desire to make the transformations required, but that there is still a lot of work to be done to ensure success; 90% of companies felt it is important to have a documented IT transformation strategy and roadmap with executive and line of business support. Yet over 55% have nothing documented. When it comes to having an IT organization that has no silos and works together to deliver business-focused services at the lowest cost, 95% think this is critical. Yet, less than 4% of organizations reported that they currently operate like this.

Asia has a huge opportunity in its evolution from a production to a knowledge-based economy, one that may well change the global competitiveness landscape of the future. This transformation, supported by advances in technologies like hybrid cloud that make information accessible and secure, makes for exciting times in the region in the months and years ahead.

I’ll be diving into the role technology, and specifically hybrid cloud can play in future blog posts, so if this blog post has peaked your interest, do look for future posts from me. Upcoming themes that I’ll cover include looking at how hybrid cloud create a more collaborative working culture, and the role cloud is playing in creating a new context for security and identity in Asia.

I’d like to hear your thoughts on the role of hybrid cloud in helping shape Asia’s knowledge economy – if you agree or disagree with any of the statements I’ve made, or see a different view entirely, free to add your comments in the box below!

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