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Embracing the Dell Digital Way: How We Run IT to Succeed

Bask Iyer By Bask Iyer CIO, Dell and VMware July 24, 2018

CIOs and IT professionals have always hustled to keep critical systems at optimal performance and innovate wherever and whenever possible. However, with digital transformation on top of every CEO’s list of priorities, IT organizations must expedite how we deliver faster and better business outcomes while continually enhancing the performance and efficiency our users rely on.

It’s been clear for a while now that bimodal IT is not the answer because it creates too much complexity, especially for me as a CIO overseeing two industry-leading IT organizations. While technology has an important role to play, we need to transform ourselves and how we run IT to succeed in this digital world.

Here’s how:

First, at Dell, we call this cultural shift the Dell Digital Way. In addition to aligning our leaders closely with the company’s business unit leads, we’re cross-functionally collaborating to design, develop and deliver new products and capabilities much faster, and more importantly, iteratively. This operating model is essential to our success.

Second, our team members are core to this transformation. In addition to recruiting and retaining passionate technical team members, we need to embrace agile methodologies and other modern programming techniques and provide plenty of innovative digital and product development opportunities. In essence, we need to inspire innovation.

And, finally, embracing agile alone isn’t enough. We still need to provide the structure and foundation needed to keep things on the rails. As we increase agile adoption, we must also standardize and improve our application lifecycle processes and portfolio governance, financing and reporting and even how we charge our time. This is the business side of IT.

I recently had an opportunity to discuss digital transformation and the evolving role of the CIO with the experts at Deloitte. Check out the following video and Wall Street Journal article to learn more. And, I would love to hear your thoughts as well. After all, whether you’re a CEO, business partner or an IT practitioner, we are all in this together.


Bask Iyer

About Bask Iyer

CIO, Dell and VMware

Bask Iyer, the Chief Information Officer for both Dell and VMware, oversees the critical technology systems supporting some of the world’s largest global business and commerce operations. Iyer is also responsible for driving Dell and VMware’s digital transformation to accelerate outcomes; deliver world-class experiences; and share the team’s best practices using technologies, services and solutions from both companies.

Iyer, VMware’s CIO since 2015, expanded his CIO responsibilities in 2016 to also lead the Dell Digital and IT organization. A respected industry veteran, Iyer brings more than 25 years of experience in executing and driving change in traditional Fortune 100 manufacturing companies and Silicon Valley-based technology firms.

Prior to joining VMware, Iyer served as senior vice president and chief information officer at Juniper Networks, where he was responsible for the company’s technology and business operations, including critical services around business transformation, global business services, IT and real estate, and workplace services. He also served as chief information officer at Honeywell and at GlaxoSmithKline Beecham for consumer healthcare research and development, where he was also the company’s e-commerce leader.

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