Two Newcomers Enlighten, Veterans Break it Down with the Support App, Customer Support, and Clouds in Latin America

Community Manager By Community Manager October 19, 2012

 Weekly Wrap Up – 10/15/2012 – 10/19/2012

This week’s wrapup features some veterans, some newbies and quite a bit of engaging video footage. Another new blogger is upon us! InFocus welcomes Cary Smithson and her blog, The Latest Life Sciences Challenge: Regulated Information and Business Model Transformation. Read up on her take as a Solution Partner in EMC Global Services Health Sciences as she describes the transformation within her industry. We also introduce Alok Shrivastava and his first blog entitled IT Transformation: It’s Real and It’s Rapid. Alok dives into how the industry changed so rapidly and why everything evolves – not transforms – quickly in the IT world.

Bill schmarzo discusses his appearance at the Strata NY conference and his focus on challenging existing business models and why the older models just may not all be broken. Frank Coleman writes a post on what really sets EMC apart: service culture and a data-drive approach in A Customer First Culture Driven by Data. In EMC Support App – Support on the Go! you will find what Alan Walsh loves about the EMC Support App and why customers will find it so innovative.

JP Morgenthal gives the InFocus audience another video blog with Don’t Think Cloud Stack: Think Data Applications where he discusses different ways to think about cloud and how businesses can easily consume IT. Mary Cay Kosten also delivers in her video blog about EMC’s Agile Support Model and how it is charting the course for key investments being made. Watch Customer Support? I’ll Have it My Way Please to hear her insight. A third video blog comes from Laddie Suk as he rounds up the week of blogs with Clouds Over Latin America: Deployment and Trends. Watch as Laddie describes cloud deployment and service provider trends in Latin America.


Community Manager

About Community Manager

InFocus is a forum for EMC Global Services subject matter experts to express their thoughts and perspectives on a number of technology, industry, and business topics that are impacting businesses every day.

EMC Global Services offers comprehensive, end-to-end services capabilities for customers as they accelerate their IT Transformation journeys. With more than 16,000 information-focused service professionals worldwide, EMC Global Services delivers the support our customers require – when and where they need it – with a commitment to service excellence.

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