Service Excellence

EMC World; Cloud Services & Mobility; Data Science & Big Data; GRC Framework, Quick & Clever, & Social Networking

Community Manager By Community Manager May 18, 2012

Weekly Roundup May 18, 2012 Vegas – Baby!

The EMC World Virtual pass allowed you to virtually join EMC customers, partners, and employees at EMC World. Listen to keynotes, participate virtually, join the discussions. EMC Global Services participated in 3 Buzz Talks:

  •  InFocus: EMC Global Services Bloggers: Capitalizing on Cloud Services
  •  Rick Smith, Andrew Ellwood and Joe Milardo: Cisco, VMware and EMC Join Forces Transforming IT Training
  •  Mark Browne and Top Contributors: Join the EMC Support Forum Legends

For many, EMC World is about next generation technologies among other things, like Services, Big Data, Cloud Architecture etc. All rightfully so, however, for Mark Browne at This EMC World, It’s The People, Silly! EMC World and Data Science Summit 2012 in Vegas is where you could find Frank Coleman.

Show Me the Money: Investing in a Support Infrastructure is equally vital and Mary Cay Kosten provides an overview of the value of this undertaking and the benefits it can provide in ensuring that you are providing quality customer support.

Cloud: Services and Mobility: Scott Burgess discusses Cloud Enabled Mobility at Cloudslam 21 and shares a video of his presentation which covers the evolution of the Mobile IT workforce from provisioned devices to staff owned devices.  Businesses looking to transition to cloud based offerings are faced with the question of how and Alan Walsh points out the trusted advisor approach that EMC is using to assist customers in Navigating New Waters with Cloud Services. Alan reminds EMC World attendees to attend one of the many discussions on this topic for additional information.  “How do we execute chargeback in a shared service delivery framework like ITaaS, IaaS, PaaS or SaaS?” Peter Kraatz offers some insight in Getting to Chargeback in “As a Service” Models: Think Pizza.

Dan Sigmon spotlights an EMC Consulting white paper on data center success factors and offers The Top 5 Ways to Migrate a  Data Center Like Chuck Norris.

“Service and Support Will Play a Central Role in Cloud Conversations” and other things Dave Matson Learned At Technology Services World – 2012 Silicon Valley.

Data Science and Big Data: Why Teach Data Science? Asks David Dietrich who says “Over the past year, the media has simultaneously highlighted the value of mining big data, and the lack of analytical talent for exploiting its potential.” Data Science knowledge can be leveraged by Reading the Annual Report for Big Data Opportunities as covered by Bill Schmarzo, in this extension to his Big Data MBA series. Bill points out that “There is no better place to start your big data journey than by targeting the key business initiatives that can be found in your company’s annual report.”

GRC Framework; Importance of Being Quick & Clever; Social Networking: Yo Delmar presents an Organizational Framework and Governance Model that helps answer the question, Why a GRC Framework? She breaks down each of the layers in order to get at the essential elements and value.

Jon Page highlights of The Importance of Being Quick and Clever in an effort to keep your company from dying a slow and sure death, he explains that “Quick and clever is a winning combination where success doesn’t depend directly on size, wealth, products or customers, but rather on exploiting market conditions and opportunities as they are born and die in ever-shorter cycles”.

John Jones talks about the importance of workforce social networking for productivity, innovation and collaboration. How is your workplace leveraging social networking?

Community Manager

About Community Manager

InFocus is a forum for EMC Global Services subject matter experts to express their thoughts and perspectives on a number of technology, industry, and business topics that are impacting businesses every day.

EMC Global Services offers comprehensive, end-to-end services capabilities for customers as they accelerate their IT Transformation journeys. With more than 16,000 information-focused service professionals worldwide, EMC Global Services delivers the support our customers require – when and where they need it – with a commitment to service excellence.

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