Service Excellence

The Sir Richard Branson Effect and Orwellian Retailing 101: EMC InFocus Weekly Roundup, Friday March 16, 2012

Community Manager By Community Manager March 16, 2012

Richard Branson’s very own slice of Heaven, Necker Island, may not have been on your radar as your business office,

but as Dan Sigmon points out, you too may be able to Do Your Job In Paradise.  This may alternatively be known as The Sir Richard Branson Effect,  except you don’t have to be a multi billion dollar business mogul to get in on the action.

eTailers aren’t the only businesses using a mashup of data and technology to better serve their customers.  Brick and Mortars are finding ways to capitalize on tech that helps improve the in-store shopping experience for their clients.  In Honey, I’m HomeDave Blakelock takes a look at how 2 retailers are honing their “1984” -like tech skills very differently in the name of higher touch customer service in 2012.

We’d  love to hear your feedback.  Feel free to post your comments on any Blog entry and weigh in on the commentary to kick start a discussion.

Community Manager

About Community Manager

InFocus is a forum for EMC Global Services subject matter experts to express their thoughts and perspectives on a number of technology, industry, and business topics that are impacting businesses every day.

EMC Global Services offers comprehensive, end-to-end services capabilities for customers as they accelerate their IT Transformation journeys. With more than 16,000 information-focused service professionals worldwide, EMC Global Services delivers the support our customers require – when and where they need it – with a commitment to service excellence.

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