InFocus Blog | Dell EMC Services https://infocus.dellemc.com DELL EMC Global Services Blog Thu, 13 Dec 2018 11:38:05 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 Empower the Workforce with Personalized Experiences (Infographic) https://infocus.dellemc.com/matthew_roberts/empower-the-workforce-with-personalized-experiences-infographic/ https://infocus.dellemc.com/matthew_roberts/empower-the-workforce-with-personalized-experiences-infographic/#respond Thu, 13 Dec 2018 11:30:46 +0000 https://infocus.dellemc.com/?p=37090 Workers want their work experiences to take a page from the consumer world with rich features and functionality that are personalized and super easy to use.  The line is blurring between which tools are used at work and at home. It’s no longer of a matter of “good enough”. Enrich Worker Experiences or Risk Losing Talent […]

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Workers want their work experiences to take a page from the consumer world with rich features and functionality that are personalized and super easy to use.  The line is blurring between which tools are used at work and at home. It’s no longer of a matter of “good enough”.

Enrich Worker Experiences or Risk Losing Talent

A new generation of digital natives is poised to step into the workplace, Gen Z – born in the mid-1990s and beyond.  According to the study Gen Z: The Future Has Arrived, 91% of Gen Zers, say the technology offered by an employer would be a factor in choosing among similar job offers. The trend is clear – delivering a unique and productive worker experience is becoming essential. To attract and retain talent, organizations must create a better work experience.

4 Tools and Techniques to Create Change

  • Personas are the foundation of workforce transformation
  • Leverage robust worker profile data to create personalized experiences
  • Enterprise user experience applies consumer techniques to enterprise applications
  • Focus on adoption and change management for long term rewards

Read examples of what good looks like in real-world solutions, by viewing our new eBook ‘Empower the Workforce with consumer-grade, personalized experiences

 

 

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4 Tools and Techniques to Create Change and Empower the Workforce with Personalized Experiences (eBook) https://infocus.dellemc.com/matthew_roberts/4-tools-techniques-empower-workforce-with-personalized-experiences-ebook/ https://infocus.dellemc.com/matthew_roberts/4-tools-techniques-empower-workforce-with-personalized-experiences-ebook/#respond Thu, 13 Dec 2018 11:30:43 +0000 https://infocus.dellemc.com/?p=37081 Workers want their work experiences to take a page from the consumer world with rich features and functionality that are personalized and super easy to use. The line is blurring between which tools are used at work and at home. It’s no longer of a matter of “good enough.. Enrich Worker Experiences or Risk Losing […]

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Workers want their work experiences to take a page from the consumer world with rich features and functionality that are personalized and super easy to use. The line is blurring between which tools are used at work and at home. It’s no longer of a matter of “good enough..

Enrich Worker Experiences or Risk Losing Talent

A new generation of digital natives is poised to step into the workplace, Gen Z – born in the mid-1990s and beyond.  According to the study Gen Z: The Future Has Arrived, 91% of Gen Zers, say the technology offered by an employer would be a factor in choosing among similar job offers. The trend is clear – delivering a unique and productive worker experience is becoming essential. To attract and retain talent, organizations must create a better work experience.

Machine learning, bots, interactive voice and virtual personal assistants, augmented reality and virtual reality are key technologies being leveraged in the consumer world to enrich experiences and adapt content based on preferences and behaviors. These same consumer trends are now emerging in the digital workplace as well as new ways to make workers productive. The objective – make it easier for workers to do their jobs with the list amount of friction. Learn more about our perspective, download the eBook ‘Empower the workforce with consumer-grade, personalized experiences‘.

Tools and Techniques to Create Change

Personas are the foundation of workforce transformation – Understanding the workforce is the first step to deciding how to deliver truly impactful worker experiences.  Start by segmenting workers into clearly defined groups. Determine the exact experiences, services and support each group requires, to deliver the right solutions and options. Define these groups by using a combination of robust data collection, desk-side observation, focus groups, interviews and analysis.

Leverage robust worker profile data to create personalized experiences – Too often organizations use a one size fits all, “take it or leave it” approach; which to their detriment impacts worker productivity and innovation. What’s missing is a focus on personalization.  The workers’ profile is the basis for providing a personalized experience. Apps workers use should understand who they are (key attributes), what they care about (role) and their organization.

Click on the infographic to view in full size.

Enterprise user experience applies consumer techniques to enterprise applications – Organizations have done a lot to consolidate and standardize platforms and applications in the workplace, however they remain largely inflexible and often don’t deliver the experience or value workers require. While features are important, the experience is equally as important and often an after-thought or not considered at all. Given enterprise applications are accessed by a variety of personas, the ideal scenario is to minimize the applications’ complexity with a well thought out experience.

Focus on adoption and change management for long term rewards – Moving to a new way of doing business is a cultural change for the organization. A comprehensive, persona-driven approach to driving change and adoption allows targeted and tailored awareness, communications, education, governance and help assets to be more effective. A persona-driven model will better position organizations to reap the rewards and benefits of a more productive, happier workforce.

Examples of what good looks like in real-world solutions – Transforming the worker experience starts with having the vision to see beyond what’s always been done.  The examples below illustrate the art of the possible, when old ways of thinking are abandoned.

  • A Productive Intranet – Empower the workforce by aggregating and connecting content, notifications and data from different tools and platforms into one cohesive experience. Move away from one-way communications to personalized interactions for finding information quickly.
  • Dynamic Team Collaboration – Evolve from document-centric sharing repositories and email-based communications to persistent chat-centric team workspaces. Workers want tools and digital workspaces that allow them to collaborate with colleagues from anywhere, at any time.
  • A Self-Service IT Experience – Break down the barriers between the workforce and IT with a robust marketplace and ecosystem of self-service designed to change the focus from opening tickets with IT, to delivering the outcomes workers want. Designed from the workers point of view, it delivers an intuitive experience and elevates IT sentiment – all while IT maintains control behind the scenes.
  • Empower Development Teams – Enterprise developers are often the backbone of digital business. These unique personas require a specialized, developer-obsessed section of the IT portal that focuses on delivering what they need – primarily because they prefer APIs and pipelines to get what they need. Deliver project-ready compute resources and DevOps tool chain integrations on-demand along with persona-based dashboards to maximize team productivity.
  • Enable Smarter Selling – Arm sales teams with intelligently tailored CRM tools and connected collaboration experiences to help them sell more effectively. When done right, this frees them to better engage customers, foster relationships through authentic, personal engagements, build trust and grow revenue. A personalized CRM solution can make the difference between a sales process the field struggles with or one that helps them achieve new heights of productivity.

Helping organizations transform to create lasting change – If you’d like to understand our perspective in more detail download our eBook ‘Empower the workforce with consumer-grade, personalized experiences‘.

Summary

At Dell EMC, we believe every organization needs to adapt to the changing expectations of the workforce to compete in the modern economy. Dell EMC Consulting Services can help. Our workforce transformation consulting practice has deep industry expertise designing and delivering modern, consumer-grade experiences. We have a diverse team with a mix of specialized skills to help organizations with services such as personas and enterprise UX, end-user computing, team collaboration, enterprise business apps and custom digital hubs and portals.

Contact your Dell EMC Sales Representative to learn how we can help you empower your workforce with consumer-grade personalized experiences to unlock creativity and collaborate in new, innovative ways.

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Why You Should Consider Podcasting for Your Corporate Training https://infocus.dellemc.com/scott_pinzon/why-you-should-consider-podcasting-for-your-corporate-training/ https://infocus.dellemc.com/scott_pinzon/why-you-should-consider-podcasting-for-your-corporate-training/#respond Wed, 12 Dec 2018 10:00:20 +0000 https://infocus.dellemc.com/?p=36924 The explosive growth in long form podcast listening was years in the making. I was at the gym one day in November 2014 when I realized the breakthrough had happened. As I walked among the rows of cardio machines, seeking an available treadmill, no one was watching their built-in TV. Each cardio exerciser wore earbuds, leading […]

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The explosive growth in long form podcast listening was years in the making. I was at the gym one day in November 2014 when I realized the breakthrough had happened.

As I walked among the rows of cardio machines, seeking an available treadmill, no one was watching their built-in TV. Each cardio exerciser wore earbuds, leading to a phone, which displayed a large S in a black square. All down the row, treadmill after treadmill, S after S after S.

Everyone was listening to the murder mystery / true crime podcast, Serial.

Starting in October 2014, Serial created a sensation, quickly escalating to two million downloads per episode. Episodes from Serial have been downloaded 340 million times, establishing an ongoing world record.

When I hosted my first podcast back in 2006, it seemed only high tech professionals and music hipsters listened to podcasts. But with Serial, podcasting finally broke through from the technorati to the mainstream.

What Do You Mean by “Podcasting”?

Technically, a podcast is audio or video content that people can subscribe to, distributed over the Internet. Here, I’m using “podcasting” sloppily, in the way most people mean it: as audio content that extends across multiple related episodes, consumed via mobile device.

Thus, by definition, a single audio file cannot be a podcast. When you think “podcast,” think episodes.

Seriously? People Listen to Podcasts?

Yep. In the four years since Serial debuted, the amount of US podcast listeners has nearly doubled, from 12% of the population to 24% today [1].The listening audience skews young, with 28% aged 18 – 34 (Gen Z, Millennials) and another 31% aged 35-54 (Millennials, Gen X, Boomers) [2].

Figure 1: Podcast Consumers – Age (Source: Edison Research)

About two-thirds of podcast listeners just began listening in the past three years making podcasts a growth medium. And Forbes describes the growth of podcasting as “limitless,” in part because it’s getting progressively easier to listen. Most new cars have interfaces to facilitate podcast downloads. Podcasts can now play from Apple watches.

Audience numbers for radio are down. Big gorilla advertisers such as Pepsi, Starbucks, Google, and Microsoft have increased their spending on podcast ads. Follow the money!

But What Do Podcasts Have to Do with Learning?

Simple: podcast listeners want to learn.

Research commissioned by the Interactive Advertising Bureau (IAB) asked active podcast listeners, “Why do you listen?” Uniquely among all other media, the number one answer (71% of respondents) was, “To learn, be entertained.” No other medium – news, videos, music, social media – drove that answer to the top.

Further, despite the fact that the average podcast length hits 45 minutes, 85% of people who listen to podcasts listen to the end [3].

Let that sink in for a moment. Why are we tap-dancing ourselves silly tempting audiences to finish a five-minute video, if most of them will gladly listen to us for almost an hour?

If you address a younger audience or a female audience, you really need to consider podcasting. A study by Westwood One found that:

  • The overall podcast audience has been 55% men / 45% women, but the women slice is growing faster. Average listening time for women grew from 4.6 hours per week in 2017, to 5.5 hours per week in 2018.
  • Heavy female podcast listeners are young (66% Millennials), upscale (74% earn more than 75K per year), and married with children (72%).
  • Time spent listening to podcasts, between July 2017 and July 2018, grew in every demographic except Baby Boomers (aged 50+).

Figure 2: Time Spent with Podcasts (Source: Westwood One Podcast Download — Fall 2018)

To most Millennials, podcasting is mainstream. Radio and broadcast TV are fading legacy media.

How Do Podcasts Fit into My Training Curriculum?

Audio podcasts are typically informal, and have no set length. How might that mix into your courseware?

If your new hires typically ask the same few questions, record the answers as one podcast file each at a “snackable” length. New employees can listen to them on their new commute.

Got a sprawling sales line full of products? Field sales people can cram on features, benefits, and answers to objections by listening about a specific product on the drive to their sales call.

Do your instructor-led classes have breakout sessions, where some students finish assignments much faster than others? Have the over-achievers slip in earbuds and keep learning while the others finish up.

Most obviously, you can repurpose the audio content you have. Got click-through eLearning courses, heavy on text and voiceover? If they’re lacking a strong visual component, they’re practically audio content already. Split your audio-video files into audio only, and distribute.

These are just quick examples. The possibilities abound.

Wow! How Do I Start Making Podcasts?

Technical details on how to record and publish podcasts fall outside the scope of this blog, however, here are a couple of helpful resources:

How Do I Write for a Medium if I’m New to It?

Apple confirmed at the June 2018 WWDC that there are 550,000 podcasts, so you have plenty of podcasting role models.

You will mostly learn by doing, but here are practical hints:

  • Treat your podcast like a magazine, with short recurring segments subdividing each episode; nobody wants one long boring ramble.
  • Choosing guests? Don’t book big shots unless they are actually interesting; instead, tap the most charismatic, best explainers in your org.
  • Use stock music liberally for color and verve.
  • However long your first episode runs, trim it by 20% so it is all killer, no filler.
  • Writing for courseware, as opposed to a stand-alone show? It’s okay to cover only one idea per audio file. “When in doubt, cut it out.”

Try these exemplary podcasts:

  • Reply All. A Millennial take on technology and Internet culture, driven by excellent reporting and storytelling. Favorite segments: “Super Tech Support” and “Yes Yes No.”
  • Pop Culture Happy Hour. NPR critics host a lively, exemplary approach to making the “panel discussion” format work.
  • WTF with Marc Maron. From his garage, comedian Maron chats with everyone from Joan Jett to President Barack Obama in a virtuoso display of long-form, in-depth interviewing.
  • Radiolab. This pioneering popular science podcast thoroughly explores the sonic potential of the medium.

And lest we forget…Dell’s podcast:

Trailblazers. Noted biographer Walter Isaacson hosts this examination of how technology that is disruptive may also be uplifting.

Summary

Using addictive storytelling power to debate whether a high school student strangled his 18-year-old girlfriend, Serial kicked off an era when your students consume audio content every week. Since most podcasts listeners are Millennials, and podcast-savvy Gen Z is rushing up right behind them, it’s time to figure out where audio content fits in your corporate training mix. Would you ever release training as a podcast? Do you use audio content now to enrich current courseware? What else are you doing to make your training more mobile-friendly and appealing to younger workers?

I look forward to seeing your comments and would love to learn of your favorite podcasts.

Sources

[1] The Growth of Podcasts and Why It Matters

[2] Convince&Convert: New Demographic Research Shows Who Really Listens to Podcasts

[3] 2018 Infinite Dial Study

Figure 1: Edison Research

Figure 2: Westwood One

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How Predictive Analytics and a Smarter Service Parts Supply Chain Are Improving Your Service Experience https://infocus.dellemc.com/doug_schmitt/how-predictive-analytics-and-a-smarter-service-parts-supply-chain-are-improving-your-service-experience/ https://infocus.dellemc.com/doug_schmitt/how-predictive-analytics-and-a-smarter-service-parts-supply-chain-are-improving-your-service-experience/#respond Tue, 11 Dec 2018 10:00:16 +0000 https://infocus.dellemc.com/?p=37028 As we approach the second decade of the 21st century―and a new age of Human-Machine Partnerships, Dell Technologies is predicting that 2019 will be The Year of the Data-Driven Digital Ecosystem. Machine learning (ML) and emerging artificial intelligence (AI) are empowering “data-driven digital ecosystems” that can analyze vast volumes of data for insight to improve […]

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As we approach the second decade of the 21st century―and a new age of Human-Machine Partnerships, Dell Technologies is predicting that 2019 will be The Year of the Data-Driven Digital Ecosystem.

Machine learning (ML) and emerging artificial intelligence (AI) are empowering “data-driven digital ecosystems” that can analyze vast volumes of data for insight to improve outcomes—and to get continually smarter and smarter at doing so.

As part of our own digital transformation in Services, we are using these techniques to pioneer new and better ways to serve customers. Our data science teams have identified the enormous potential of AI/ML in multiple business areas. We utilize it in our proactive, predictive support capabilities and it’s playing a significant role in our supply chain. Jeff Clarke predicted that supply chains will get stronger and smarter in 2019 and the Global Service Parts team is delivering on that vision, taking advantage of AI/ML to deliver a better customer repair experience.

Applying Predictive, ML, AI and Operational Research Methodologies to Unlock New Insights

Dell EMC Services has been collecting and analyzing data from our service parts supply chain for years. Today, our Global Service Parts organization manages procurement, inventory, repair, and the recycling of parts for 100+ million products at customer sites under warranty or service agreement in 160+ countries around the world.

Massive amounts of historical and near real-time service parts data―tracking the lifecycle of parts as they move in and out of our 800+ warehouses and to and from customer sites―provides a rich trove of data for unlocking new insights.

So what type of actions can we take based on the insights we extract from all that data?

To continue innovation and evolution of our supply chain, we applied predictive, ML, AI and operational research methodologies in two areas for:

  • Sharper planning―for more accurate demand forecasting, with less human effort
  • Smarter repair―through predictive analytics to reduce repair time

Let’s take a look at what each of these means to our business, and most importantly, to our customers.

Sharper Forecasting, with Less Human Effort

The unpredictability of immediate, short- and long-term demand for repair parts makes accurate forecasting an ongoing challenge. To tackle this, our experienced parts planners and data scientists worked together to develop and supervise a data-driven digital ecosystem that uses machine learning to identify and prioritize variables, build predictive models, and generate plans to more precisely pre-position inventory across the globe.

Today, about 35% of our planning is generated autonomously, without human input, greatly reducing the amount of time our expert resources spend on the front end of this process. Once plans are generated, our parts planners have only to review and adjust them before they are approved. We are confident that as the planning tool continues to “learn” from planner modifications and usage patterns, and as AI continues to evolve, we will be able to rely on a fully autonomous planning tool in the next few years, freeing our planners to focus on more complex issues and additional tool development.

Smarter Repair, with Reverse Supply Chain Data

When a repair is needed, of course, we want to make the process as quick and efficient as possible so we are using data science techniques in this area as well.

We use reverse supply chain data―data that comes from built-in system diagnostics, tech support workflow, hands-on diagnostics, defective part evaluations, and other sources. It informs predictive analytics that help us identify the likelihood of failures and helps accelerate repair times.

Our new predictive repair engine combines relevant data and identifies patterns to recommend what parts will be needed before a unit arrives at the repair depot, so a swap-out can be quickly completed. In an initial pilot, we achieved 80% accuracy in identifying the correct part, reducing the movement of parts by 15%, and cutting time-to-repair by 20 minutes. Efficiencies continue to improve, as the technology learns from confirmation of accurate recommendations and correction of inaccurate ones. The repair engine also learns from extensive, post-event failure analysis of parts at the repair depot, improving diagnoses and providing valuable information to product engineers working on next-generation systems.

This predictive repair engine is also making our supply chain greener and more efficient, by helping to reduce waste and shipping, and the need to manufacture and manage as many parts in the first place.

Better and Better Service Experience for Our Customers

Emerging AI technologies, machine learning and other innovative techniques are helping us get smarter and smarter so we can minimize disruption and inconvenience, prevent issues or resolve them faster, and make technology simpler for all of us.

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Avoid These 3 Sticking Points on Your Journey to Cloud Applications https://infocus.dellemc.com/scott-bils/avoid-these-3-sticking-points-on-your-journey-to-cloud-applications/ https://infocus.dellemc.com/scott-bils/avoid-these-3-sticking-points-on-your-journey-to-cloud-applications/#respond Mon, 10 Dec 2018 16:08:39 +0000 https://infocus.dellemc.com/?p=37044 On their path towards modernizing their applications for the cloud, many CIOs and IT executives are ‘getting stuck.’ Their teams may have made decisions around what Container-as-a-Service (CaaS) or Platform-as-a-Service (PaaS) path to go down and even modernized their first application or two. But after the initial excitement, progress has stalled; adoption of new cloud […]

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On their path towards modernizing their applications for the cloud, many CIOs and IT executives are ‘getting stuck.’ Their teams may have made decisions around what Container-as-a-Service (CaaS) or Platform-as-a-Service (PaaS) path to go down and even modernized their first application or two. But after the initial excitement, progress has stalled; adoption of new cloud application platforms has slowed to a crawl.

Why are customers stalling out and what can they do to get ‘unstuck’? Dell EMC Consulting is seeing three major patterns with our customers.

Failing to Re-Architect for the Cloud

The overall goal of cloud application modernization is to accelerate the delivery of business value through the adoption of new cloud architectures that drive greater innovation through increased agility and velocity around application release cycles. Organizations often struggle with properly identifying, prioritizing and, when needed, re-architecting their applications to take advantage of these new cloud platforms.

To drive effective Application Transformation programs, organizations must first identify and prioritize the right candidates for cloud modernization, understand how to best leverage their chosen cloud application architectures and patterns, and develop applicable modernization pipelines. Too often customers focus on initial ‘lift and shift’ of applications to cloud platforms, but fail to drive the re-architecture and modernization efforts required to truly enable increased velocity and innovation.

At a leading global investment firm Dell EMC Consulting helped assess their market leading Digital Banking platform. The platform was based on an early generation container-based application and accumulated technical debt. Over the course of the engagement, we evaluated architecture and operational decisions as well as development and deployment practices. Our work culminated in a prioritized backlog of improvement opportunities recommending tactical changes and enhancements that will reduce the technical debt accrued with respect to container platform scalability, test automation, and continuous delivery.

Undefined Application Onboarding Process

Many organizations we see have no defined, repeatable process for onboarding applications to the cloud, which greatly reduces the ROI potential for their newly adopted cloud platform. To gain the biggest bang for your buck, you must focus on the following key constructs around application onboarding:

  1. Define your application modernization and replatforming strategy, including your intended cloud architecture and/or platform.
  2. Quickly identify your ‘cloud-capable’ candidate application backlog via close adherence to 12-factor principles.
  3. Adopt a Cloud Native First mentality and remediate any application-specific patterns that will prevent cloud readiness.
  4. Apply DevOps best practices to your development lifecycle and instantiate repeatability and automation via CD pipelines.
  5. Apply modern development practices such as Agile and TDD.

At a global telecommunications company with a dominant position in Australia, we partnered with their application development organization to accelerate the migration of their application portfolio into both their PCF and AWS platforms. Realizing early on that their challenge was not technical in nature, but rather was more specific to the extreme security requirements of their organization and industry, Dell EMC Consulting worked side-by-side with the customer leadership to define and create a highly efficient and repeatable tool-based application review process which helped to accelerate the cloud suitability assessment. Assuming a strategic enabler role, with local support through our India-based COE, Dell EMC Consulting has enabled the customer to push over 400 legacy applications into the cloud over the past 5 months and is currently averaging at least 10 applications migrated per week. The customer’s continued maturity and ownership of the process has enabled them to drastically reduce their reliance on globally-sourced SIs for this work.

Underestimating Organization Change

Without a doubt the biggest challenge to accelerating Cloud Application transformation at scale is organizational and cultural.

Top-down, executive sponsorship and support is critical to any organizational transformation effort. This includes defining and evangelizing a vision, providing resources and support, and recognizing successes along the journey.

But for organizational transformation to be scalable and durable, driving bottom-up change in frontline behaviors and culture is in many ways even more important. If developers and IT ops team members don’t see how transformation can tactically improve their productivity and efficiency on a daily basis, it will fail.

To support our customers on this journey, Dell EMC Consulting has created a POD (team-based) delivery model focused on delivering an ‘insourced’ model and ensuring our customers own their transformation. By employing our POD model, Dell EMC both helps define, build and prove the solution while simultaneously introducing new skills, processes, tools, and measures that complement the transformation within the customer’s own staff.

We start the enterprise-wide organizational transformation with a single team focused on a specific challenge, jointly identified as the focal goal and/or outcome. This joint team is comprised of members of both our customer and consulting team, with Dell EMC consultants bringing focused process and technical skills. Typically, we will start with a single application or two, intending to deliver together the most impactful MVP (Minimum Viable Product) as defined within the confines of the engagement. Once complete, the customer team members go off to seed their own new teams, supported by Dell EMC Consulting Services coaching and mentoring. These team members go on to seed a next set of teams, and so on and so on.

Customers win because they get the needed platform, application, algorithm, or service as well as a team of internal practitioners capable of supporting and extending the solutions. The “DO WITH” approach is a long proven best practice for introducing new behaviors and building scalable, sustainable transformations.

After years of underinvestment, a leading Commercial Insurance Provider needed to develop an approach to rapidly modernize their application portfolio. Teamed with Dell EMC Consulting and our POD-based delivery model and ‘DO WITH’ approach, our initial engagement led to a 50% improvement in test coverage, 90+% improve in release success rate, and a 30% reduction in technical debt. After our client’s initial successes, they are now scaling their new DevOps model across nearly 1,000 applications globally.

Summary

The adoption of new Cloud Platforms and Architectures (i.e. Platform-as-a-Service, Container-as-a-Service, etc.) has helped to greatly simplify the management and operations responsibilities of the traditional datacenter and has enabled organizations to once again focus on core innovation through their applications. Cloud Application Modernization has the potential to dramatically accelerate innovation and agility around application delivery cycles and allow your organization to focus on what differentiates it from the competition. Such Modernization is not without its challenges as many organizations are finding and ensuring you too don’t find yourself ‘stuck’ is critical.

Dell EMC Consulting is focused on helping our customers address the critical people and process challenges they face when driving Cloud Application Transformation. Please click here for more information on our services, capabilities and customer case studies, and check back soon for more posts that will dive deeper on this and other Digital Transformation topics.

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Moving to Multi-cloud: Spotlight on the Business Case https://infocus.dellemc.com/norman-dee/moving-to-multi-cloud-spotlight-on-the-business-case/ https://infocus.dellemc.com/norman-dee/moving-to-multi-cloud-spotlight-on-the-business-case/#respond Wed, 05 Dec 2018 10:00:08 +0000 https://infocus.dellemc.com/?p=36967 This blog is part of the Moving to Multi-Cloud series, which gives practical advice on how to move your multi-cloud strategy forward. The Case for the Business Case Moving to multi-cloud is not free, it requires funding. However, in choosing the right cloud scenarios, the cloud transformation savings will fund itself. To do this, you need […]

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This blog is part of the Moving to Multi-Cloud series, which gives practical advice on how to move your multi-cloud strategy forward.

The Case for the Business Case

Moving to multi-cloud is not free, it requires funding. However, in choosing the right cloud scenarios, the cloud transformation savings will fund itself. To do this, you need to be able to show the value of the solution to IT and the business.This includes the financial impact of the transformation, such as cost savings and ROI over time, as well as non-financial impact, such as higher customer satisfaction and improved perception of IT. Developing the business case for the transformation gives you a tool for advocating and ensuring that the investment is justified. It provides the context, costs and benefits for key decision makers and funders. It can also be a tool for evaluating alternative cloud scenarios to help make and validate decisions.

Measure, Measure, Measure

Determine current state costs

Key to understanding the savings and ROI is to understand and compare the total cost of ownership (TCO) of the current environment, the projected total cost of ownership of the target state as well as what the transitions costs will be, over time and overlapping resources, to get there.

TCO is made up of the following in-scope items:

  • Hardware and software that is used to provision the applications.
  • The embedded network that the services use. Almost everything today has a network component such as in the fabric that connects us to storage, the LAN components in every server, the connections to the WAN and Internet that connects the services to users and other related systems.
  • The current costs to maintain the applications in the current and projected environments. You will find this varies due to the level of automation and application modernization.
  • The FTEs needed to support the infrastructure will also vary due to automation and modernization.
  • Facilities costs which include the more variable power and cooling as opposed to the fixed, less variable real estate costs. Power and cooling will decrease especially when migrating to converged more efficient, right-sized environments.
  • External, outsourced workloads are the services we might employ for operations, service management, help desk, remote hands, etc. These will be impacted also by automation and modernization. However, they might increase if the strategy is to reduce less reliance on internal resources.
  • Overhead costs which includes whatever management, corporate and executive costs are attributed to the in-scope P&L.

Determine target state costs

The analysis of the target state costs involves the same components as the current state TCO. In essence, you compare (as a cost-benefits analysis) your current costs to what they would be in the future state.

Don’t Forget About Transition Costs

You also need to understand the costs to get to your target state. These transition costs pretty much parallel the TCO components of the current and future states. They include:

  • Swing hardware, which is the additional or overlapping hardware that will be needed during the transformation/migration.
  • Additional software, which refers to the costs associated with running parallel licenses.
  • Additional network connections that may be needed.
  • Staff time, both internal and external, for executing the transition. This is an interesting factor in terms of the time impact for executing the transition. We have found that relying totally on internal resources, who also have their “day job,” will result in longer transition deliveries. Often, employing outside resources will result in faster execution and at less cost.
  • Additional education and training. This comes at a cost both in terms of costs and staff time.
  • Additional support needed in the form of transition services which will facilitate and guarantee success.

Run the Numbers

Once you have the current, future and transformation costs tabulated, you can do a cost-benefit analysis. It is important that when doing the analysis you include the timing and schedules of the transformation to understand the actual impact.For example, a slow transformation will require longer sustaining of the current state costs reducing the potential savings over a set period – typically 5 years.  A more rapid transformation will achieve savings sooner but may require a larger investment up front for external services to aid in the transformation.

5 year run rates

Performing a 5-year analysis is best. Most technologies experience total changes within this lifecycle obsoleting the proposed target state. The transformations themselves should be complete within 2 years with the ability to recoup investments and savings over the remaining period.

Net savings, NPV, ROI, payback period

There are various components of the savings and the lens in which we examine them. Net savings, the resulting savings after costs, is straightforward. Because we are dealing with time factors and the cost of funds, CFOs will want to understand that what the net present value (NPV) of those costs actually are.  This requires an agreement on the corporate standard rate for the calculation. The ROI is the result of dividing the net savings by the total investment. For example – if there is a projected savings of $47MM over 5 years, but a cost of $23MM to transform, the ROI is 200%.

The payback period is the point in which the level of investment has been passed by the resulting savings. These values are ideal for tracking in a transformation dashboard.

It’s All About Communication

By sharing the business case and associated benefits with key decision makers and funders, you can maintain the level of excitement and commitment from these stakeholders. Developing a transformation dashboard – one that shows actual vs future costs and savings on a monthly basis – ensures this. The transparency helps you to understand what is working well and what might need more attention.

Summary

Transforming to multi-cloud, when executed appropriately, can result in sizable savings and ROI over time. Defining, measuring, tracking and communicating those results will ensure commitment and enable better decision making.

Blogs in the Series

Moving to Multi-Cloud: How to Get Stakeholders Aligned (Part I)

Moving to Multi-Cloud: Roadmap Considerations (Part II)

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With Multi-cloud in Place, Here’s What to Do Next https://infocus.dellemc.com/josh_klein/with-multi-cloud-in-place-heres-what-to-do-next/ https://infocus.dellemc.com/josh_klein/with-multi-cloud-in-place-heres-what-to-do-next/#respond Mon, 03 Dec 2018 10:00:59 +0000 https://infocus.dellemc.com/?p=36694 If you’ve read my earlier posts, I have shared the main benefits of multi-cloud, from greater efficiencies and cost effectiveness, to re-positioning the IT organization as a business driver rather than a group that simply keeps the email server up and running. I have also covered the critical next steps companies should consider before shifting […]

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If you’ve read my earlier posts, I have shared the main benefits of multi-cloud, from greater efficiencies and cost effectiveness, to re-positioning the IT organization as a business driver rather than a group that simply keeps the email server up and running.

I have also covered the critical next steps companies should consider before shifting their IT infrastructure to multi-cloud. To summarize, it works for almost everyone, but by all means, please do your homework before taking the multi-cloud leap.

Now, let’s assume you appreciate the benefits and have made multi-cloud a foundation of your IT strategy. First of all, congratulations! Your IT department, and your overall business, are ideally positioned for innovation and future success.

However, simply being able to say you’ve adopted multi-cloud is not enough. Making it work requires some strategic thinking to be successful. Here are three recommendations to help you harness the full power of multi-cloud and take your business to the next level.

Reap the benefits of your new capabilities. Perhaps the greatest benefit of multi-cloud is its ability to help IT leverage and optimize a range of cloud services based on business and technology requirements, in the moment they’re needed most. Making this shift in capabilities often requires a shift in thinking first. With multi-cloud’s rapid application development, ability to shift resources as needed, and ways to deliver smarter insights through analytics, IT becomes empowered as a proactive source of business innovation instead of a bystander who is simply trying to keep the existing infrastructure running optimally. What would you rather do: Keep the lights on, or play a decisive role in making your business more nimble and flexible?

Automate, or suffer the consequences. Despite the range of benefits that come from transitioning to a multi-cloud environment, human nature means it can be easy to fall back on old habits. Don’t make that mistake with multi-cloud automation. In short, automate everything you can to minimize the redundant and often tedious work of managing your basic IT functions. For instance, if you don’t implement things like environment provisioning and workload decision-making through an intuitive, automated self-service portal, you will miss one of the most tremendous benefits of multi-cloud, which is flexibility. Will the IT team members who were responsible for stitching together and approving provisioning email requests need something else to do once you’ve implemented a more automation process? Absolutely. And now, they’ll be able to devote their time to learning new IT skills that can really move the needle on their careers and your business.

Aim for a new lodestar, then aim higher. There are many reasons why companies are transitioning to multi-cloud. Number one on the list is almost always because multi-cloud unlocks the ability for companies to transform their IT departments into innovation engines where applications and workloads support existing business priorities, and also fuel new ways of thinking and smarter strategies to drive overall business growth and success. Taking advantage of your new multi-cloud infrastructure is exciting. It’s an invitation to think beyond just IT and consider how applications and data can help you reimagine operations, rethink processes, break down silos and create a better foundation to springboard your business into the future. I am excited to see where these transformations will take us.

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Gen Z Workforce: Education and Technology Considerations https://infocus.dellemc.com/tim_wright/gen-z-workforce-education-and-technology-considerations/ https://infocus.dellemc.com/tim_wright/gen-z-workforce-education-and-technology-considerations/#respond Mon, 26 Nov 2018 10:00:43 +0000 https://infocus.dellemc.com/?p=36885 Gen Z – those born between the mid-1990s and early 2000s – could potentially account for more than 20% of the workforce by 2020. To better understand the first digital-native generation and how they will reshape the workplace, Dell Technologies commissioned a study, Gen Z: The future has arrived, involving 12,000 high school and college […]

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Gen Z – those born between the mid-1990s and early 2000s – could potentially account for more than 20% of the workforce by 2020. To better understand the first digital-native generation and how they will reshape the workplace, Dell Technologies commissioned a study, Gen Z: The future has arrived, involving 12,000 high school and college students (ages 16-23) from around the globe to get their views on technology and the future of work.

Source: “Are you ready for Gen Z?” Infographic

Technical Consciousness

As Gen Z enters the global workforce, technical consciousness stands clearly as their most salient characteristic. Aptly labeled “digital natives,” Gen Z’ers have lived their entire lives in the presence of digital technology, i.e. smart phones, laptops, tablets, home technology systems, and social media. Consequently, they are innately conscious of the presence, use, and ubiquity of technology.

Chief Learning Officer reports that “[Gen Z] are not only technically savvy, but also expect technology to be a natural—and frequent—part of their learning and work.”

Overwhelming majorities of respondents to the global survey affirmed Gen Z individuals value technology and its impact in these ways:

  • Technology literacy matters (97%)
  • Experienced technology as a platform in their formal education (98%)
  • Technology offered by an employer a factor in taking the job (91%)
  • Technology and automation will make work environments more equitable (80%)

The global survey also found that:

  • Gen Z wants to work with cutting-edge technology
  • Great technology will entice Gen Z job candidates
  • Gen Z cares about data security, but is unsure how to address it

Source: “Are you ready for Gen Z?” Infographic

These digital native values are meaningful factors in preparing for, accepting, and realizing the value of these newcomers to the workforce, and accordingly, organizations should demonstrate a “tech-first” approach in several ways:

  • Technology in operational processes: hiring, orientation, daily work
  • Technology in Informational and educational processes: on-line, on demand, mobile, and blended
  • Technology relevant to developmental efforts: removing gaps by encouraging STEM careers for women, for example

Job Skill Concerns

Survey respondents indicated a fairly high level of confidence in their technology literacy and competence, +/- 75%. However, their certainty of non-technical skills and of readiness for initial work experiences is not so strong.

Deloitte confers in their 2017 Insights report, Gen Z enters the workforce:

Technology has impacted the development of cognitive skills, including intellectual curiosity, among the next generation, creating the risk of skill gaps when they enter the workforce en masse. A shortfall in highly cognitive social skills such as problem solving, critical thinking, and communication, could be particularly evident. Most of Gen Z too acknowledges the importance of in-person communication and its own deficiencies in this area.

High numbers desire significant levels of human connection and communication on the job. In several ways this human connection is identified:

  • Preference for in-person communication over telephone, even greater over texting and messaging
  • Desire to learn from co-workers on the job
  • Willingness to tutor co-workers in technology literacy
  • Choice of workplace over work-at-home and choice of team over independent work

The implications drawn from these preferences are several, all of which involve interpersonal opportunities for Gen Z :

  • Technology mentorships that may cross generational, experiential, and/or functional borders
  • Internships, rotation programs that expose Gen Z to opportunities to learn from others
  • Leadership and stretch assignments to build Gen Z confidence in non-tech skills

Learning Resources

“You need to create bite-sized learning modules to keep Gen Z-ers attention.”

Technology plays a significant role in the formal educational experience of Gen Z. Interestingly, they see social media as both an appropriate learning platform and as a valuable tool in the workplace. An almost equal percentage prefer to learn on the job, from co-workers or others, than online.

This seems to indicate their familiarity with technology as the method of conveying information, familiarity that leads to comfort. It may also indicate their realization that the educational content from someone with actual experience is greater than e-learning.

Another interesting set of findings are the types of ways in which Gen Z desire to work with technology. There is relatively even division across the technology range, from R&D to developing apps for non-tech purposes:

  • Developing technology (R&D) (46%)
  • Use technology to help others or environment (40%)
  • Ensure appropriate use of technology (cybersecurity) (39%)
  • Implement technology for others to use (IT) (38%)
  • Apply apps and devices to do work that is not traditional tech work (37%)

This logically impacts what types of learning they will need to enhance their work. Their familiarity with technology and their desire to learn from people on the job co-equally affect how the L&D may be provided. Gen Z has been as one with immediate access to information. While they may have greater confidence in learning non-tech skills from those people with whom they work (including their boss), they will not give up relying on almost instant instructional videos and mini-lessons.

Gen Z are tech-savvy, digital natives to the core and they’re joining your workforce. They bring new skills, high expectations and a desire to shake things up.

Shift eLearning reports in 2018: “While [Gen Z] may need less training on technology, they may require more in offline interpersonal communication….[and]You need to create bite-sized learning modules to keep Gen Z-ers attention.”

Implications that we derive from this array of responses and conclusions suggest these focuses:

  • Attention the quality and viability of online content as current, accurate, and complete
  • Application of design thinking to L&D: learner interviews, empathic design, rapid prototyping, testing and revising
  • Provision of methodologies appropriate to content and learning expectations: on-the-job opportunities, online and on demand, partnership/stewardship, for example
  • Combination of attention to Gen Z value of technology and people-connection

Summary

Delivered in the preferred modality for a Gen Z audience – i.e. predominantly online, on-demand, mobile and blended – L&D organizations with a broad portfolio of Associate-, Specialist-, and Expert-level training and certification in these cutting-edge technologies will be well-positioned to prepare the Gen Z workforce entering today’s transforming IT environments.

Sources

Carolyn O’Boyle, Josefin Atack, Dr. Kelly Monahan: Generation Z enters the workforce (Deloitte Insights, 2017)

Further Reading:

Click Here to See What Gen Zers Are Saying

Dell Technologies Gen Z Research Reveals Good News: We Haven’t Raised a Generation of Robots

Four Things to Expect as Gen Z Descends on the Workplace

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Education Helps Make IT Transformation Real https://infocus.dellemc.com/cindy_etherington/education-helps-make-it-transformation-real/ https://infocus.dellemc.com/cindy_etherington/education-helps-make-it-transformation-real/#respond Tue, 13 Nov 2018 10:00:20 +0000 https://infocus.dellemc.com/?p=36749 No industry is immune to the rapid pace of digital change. Businesses acutely feel the overwhelming pressure to transform to stay competitive in the digital economy. However, IT transformation is no simple thing. It requires companies to tackle a variety of organizational challenges while also keeping pace with ongoing technical advances across a range of […]

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No industry is immune to the rapid pace of digital change. Businesses acutely feel the overwhelming pressure to transform to stay competitive in the digital economy. However, IT transformation is no simple thing. It requires companies to tackle a variety of organizational challenges while also keeping pace with ongoing technical advances across a range of disciplines.

IT Transformation Becomes a Business Imperative

Today, emerging technologies, such as Artificial Intelligence (AI)/Machine Learning (ML) and Internet of Things (IoT) are driving new IT imperatives. At the same time, IT practices and cultures have also progressed, most notably with IT departments moving from isolated, technology-centric units to become more business-focused and integrated.

Companies can only prosper in today’s digital world by aggressively modernizing and automating their IT infrastructure, adopting new deployment models such as cloud computing, and fine-tuning their opera­tional practices and IT skills. The business’s dependence on IT has increased the urgency of IT transformation.

Peer insights shared from CIO workshops conducted by Dell EMC have provided IT decision-makers with critical knowledge as they shape their own transformation initiatives.

From an IT skills development perspective, these specific findings from the workshops stand out:

  • CIOs placed high priority on IT skills development to prepare their IT organizations for transformation.
  • 54% have audited but not mapped skills + trained individuals for some new roles (image).
  • 78% aim to integrate new IT skills and roles with full business alignment (image).

Making Skills Transformation Real

Training is highly important to transformation success. Both individuals and organizations need to make a commitment to learning if they want to make transformation successful – both for themselves and their companies. Developing and applying new learning capabilities will enable individuals to be more effective at their jobs and help the organization navigate their IT and digital transformation. This mutual commitment pays off in many ways: for example, a recent survey shows that organizations that invest in their employees’ training tend to retain them for 5 years or more, while employees are more effective, more satisfied and more loyal – a win-win for everyone.

Education as a Path to Skills Transformation

Education plays a key role in enabling organizational readiness and skills development to ensure enterprises can compete in the digital economy. The transformation journey begins with mapping the organization’s skills readiness to its ability to meet the challenges of rapidly evolving processes and technologies. Transformation success increases when organizations begin their journey by building from three fundamental tenets:

Understand the present, plan for the future: Assess learning needs. The skills needed to build and manage digital enterprises differ from the skills businesses possess today. To move from a current state to a desired future state, start by defining the current state: conduct a thorough assessment of your most important resource—your people—to identify and eliminate skill gaps which hamper IT’s ability to execute its strategic initiatives.

The skills assessment allows for a gap analysis between existing knowledge and skills and those needed for the future. Now you can analyze the team’s learning needs, and build a structured training plan that enables progress towards transformational activities and allows for performance monitoring – all in alignment with business goals. Enhancing and expanding the knowledge of the individuals also allows for growth opportunities that will both inspire and retain employees as well as drive operational improvements.

Encourage and support continuous learning. Individuals need to learn and evolve, taking advantage of both formal and informal opportunities to do so. Making learning available at the point of need, and building a culture of continuous learning is vital.

With the right approach and access to a variety of learning methods, training doesn’t have to be expensive or tremendously time-consuming; but it should be thoughtful and based on individual and business needs. A “continuous learning” approach can include a variety of training approaches such as On-Demand, classroom-based, and On-Demand Labs. Today, there are a number of education offerings available in formats that align with these transformational learning methods, including on-demand training, micro-learning, MOOCs, and so forth.

Taking a conscious approach that allows for both formal and informal learning is key to success.

Validate trusted advisors to lead digital transformation. In an environment of continuous learning where formal and informal learning opportunities are available, learning will be both self-driven and aligned to business requirements. Enterprises need the confidence that their IT professionals are acquiring the necessary skills and experience for both individual and organizational success. Knowledge and skills can be validated through certification, which gives both individuals and leaders the confidence that they have the skills to be a trusted advisor in charting the path of an organization’s transformation. Organizations benefit by being able to establish teams of trusted advisors who, while having the skills to maximize the performance of today’s data center, also have proven capabilities to build and manage the digital enterprise of the future. At an individual level, these certifications validate expertise and the IT professional’s ability.

Summary

IT transformation is critical to maintaining a business advantage in today’s digital landscape. This vision cannot be realized without enabling skills transformation in your IT organization. Assessing skills gaps and committing to address them, encouraging both formal and informal learning options, and validating your team’s learning achievements will put your organization on the path to transformation success.

 

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Office 365 Security and Compliance Tools for Collaboration Apps – Are You Covered? https://infocus.dellemc.com/mike_shea/office-365-security-and-compliance-tools-for-collaboration-apps-are-you-covered/ https://infocus.dellemc.com/mike_shea/office-365-security-and-compliance-tools-for-collaboration-apps-are-you-covered/#comments Mon, 12 Nov 2018 10:00:50 +0000 https://infocus.dellemc.com/?p=36763 Microsoft has an ever-growing list of Security & Compliance tools for Office 365. With the multitude of tools and rapid pace of new releases, it can be challenging to keep track of everything. Ensuring security and compliance in the cloud is top of mind, especially with so many organizations moving to Office 365.  After all, […]

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Microsoft has an ever-growing list of Security & Compliance tools for Office 365. With the multitude of tools and rapid pace of new releases, it can be challenging to keep track of everything. Ensuring security and compliance in the cloud is top of mind, especially with so many organizations moving to Office 365.  After all, it’s the cloud productivity platform of choice. Therefore, you’ll want to ensure your organization is protected by understanding the most relevant security and compliance features for Office 365 collaboration services.

 

Security & Compliance Center

In the on-premises version (and earlier days of Office 365), SharePoint had its own features for security & compliance, including document deletion policies, in place record management, site closure / deletion, information management policies, and the eDiscovery Center. These features would allow you to manage the retention or modification of files; however, they only applied to content within SharePoint. In Office 365, content and data may be stored in multiple applications including Exchange, Teams, Skype, OneDrive, and of course SharePoint. As a result of this connected ecosystem of collaboration tools, Microsoft has built features that allow you manage retention and modification of files across all these services from a single place – the Security & Compliance Center. Instead of using the SharePoint-specific features, you should plan and implement retention policies and/or labels for more inclusive protection. Retention policies apply to ALL content within a selected service/area. Labels can be manually applied to individual items (or libraries) – or automatically applied (based on conditions) if you have an Office 365 E5 license. The auto-apply feature is particularly valuable when your business doesn’t want to leave this decision up to the content owners.

Another note on labels – the future of labels (starting to roll out now) also includes Azure Information Protection (AIP). Previously, this was a separate feature that also included “labels” to classify, protect, and/or encrypt content regardless of where it was stored (even outside of Office 365). As announced at Microsoft Ignite 2018, the AIP “labels” are soon going to integrate with Office 365 labels so that you can manage retention, records, and encryption/protection all through the same feature (labels) in the Security & Compliance Center.

Below are some of the other Security & Compliance Center features and how they relate to collaboration:

Using DLP, you can setup policies to search through content (no matter where it lives in Office 365) for sensitive information like credit cards, SSNs, drivers, licenses, etc. You can then complete some sort of action such as display a tool tip, send an incident report, block sharing, etc. when sensitive information is discovered.

eDiscovery allows you to complete searches across all Office 365 services to find content that may be related to a litigation or specific worker. Once discovered, you can then place that content on hold (and export) in the event it needs to be preserved for legal reasons or potentially as part of a worker termination.

Alerts utilize the Office 365 audit log to trigger messages when certain events occur in the environment. These can be used to notify administrators or compliance officers when workers complete an action (i.e. create/delete eDiscovery hold) so that they can follow-up.

Identity Protection with Azure Active Directory (AAD)

AAD has a plethora of features and tools that can be used to help secure your Office 365 environment.  Some that you should consider as part of your collaboration services design are:

  • Conditional Access Policies – using conditional access policies, you can alter the experience for workers based on certain conditions, including which device the worker is connecting with (Windows, Mac, iOS, etc.), the location (corporate network, public network), the app being used (browser, Office app), or even the device state (compliant, non-compliant). This can be paired with Multi-Factor Authentication (MFA) and even Azure Identity Protection to force workers to use a 2nd form of authentication when accessing from certain scenarios, including outside a trusted network, on a non-trusted device, or even from situations considered “risky” (i.e. anomalous).
  • Privileged Identity Management (PIM) – PIM is an administrative feature that allows you to create a request/approval workflow process for obtaining administrator access in Office 365. This means that your administrators could be standard workers most of the time and elevate their permissions only when needed – to complete a help desk ticket, for example.
  • Office 365 Group Policies – Office 365 Groups are becoming the backbone of the modern collaboration experience. They are created with any new SharePoint team sites, Yammer groups, Outlook Groups, Planners, or Microsoft Teams. To prevent these features from becoming unmanageable, consider using governance controls including naming policies, expiration policies, classifications, usage guidelines, and provisioning.
  • Idle Session Timeouts – these timeouts can be configured to warn and then eventually sign workers out of SharePoint and/or OneDrive if there has been no browser activity in a pre-defined period.

Many of the AAD features above require you to have either Office 365 E5 or EM&S E3/E5 licenses.

Tools with Linkages to Collaboration Apps

Below are a few other security and compliance tools with specific tie-ins to the Office 365 collaboration apps are particularly noteworthy.

  • Office 365 Secure Score – this tool provides a calculated score for your Office 365 tenant based on services in use and features available for securing the environment. Note that not all the security recommendations within this tool are applicable to every organization due to differing requirements and licensing. However, this it can be used to find some collaboration related recommendations and assistance on how to configure them.
  • Office 365 Cloud App Security (CAS) – CAS is a tool that can be used to monitor and take action on all of the cloud apps used across the organization. It has features that can alert an administrator of anomalous and potentially risky behavior, block usage of certain cloud apps (to fight “shadow IT”), or even apply conditional access policies or AIP labels to content that lives in other collaboration apps such as Box, Dropbox, and G-Suite.
  • Office 365 Advanced Threat Protection (ATP) – ATP is primarily focused on protecting workers from cyber-threats in email; however, the Safe Links and Safe Attachments features can also work with content stored in SharePoint and/or OneDrive. These features will scan the link (within a file) or the file itself in a “detonation chamber” to ensure it is not malicious before allowing the worker to open it on their device.
  • Compliance Manager – this tool helps you create and manage your compliance against certifications including GDPR, NIST 800-53, ISO 27001, etc. You can create assessments to document and test your implementation plans against all the controls in each of your compliance policies.

Note that Office 365 CAS and ATP require either Office 365 E5 or add-on licenses.

Adopt Cloud Collaboration Services with Confidence

As with any release that impacts the features and functionality for your workers, ensure you have a communication and education plan in place – or adoption will suffer. Most of these features will impact your workers. They need to understand what’s coming, why it is important, and where they can go for education and help. Dell EMC offers services for every step of your Office 365 journey, so if you need assistance planning or deploying Office 365 security, reach out to your Dell EMC representative to learn how we can help.  Or if you prefer, leave a comment here and I’ll be happy to respond.

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