Sunday, April 19 was the fiftieth anniversary of Moore’s Law, and it is really remarkable to think about how rapidly companies must innovate to meet the ever growing and evolving technology requirements. The world ceaselessly generates more information and data, and EMC is ready to meet the capacity and processing challenges. In 2015, EMC is committed to focusing on the digital transformation of our customers, and we believe providing solutions for Flash, Converged Infrastructure, Hybrid Cloud, Data Lake and Big Data will help our customers be more successful.
As we look toward these future technologies, EMC’s Customer Service team is tightly concentrated on the goal of being more proactive and predictive. For example, an important focus area for the team is EMC Secure Remote Services, which is a remote connectivity capability that provides proactive remote monitoring and repair of EMC products. It is a complimentary feature that enables faster resolution times and higher levels of availability. Moreover, the transmission of alerts and notifications from EMC products allows EMC Customer Service to address potential problems before impacting the system, resulting in higher uptime rates.
EMC has also been continuously improving our Online Support capabilities, and the next wave of innovation is underway. This next phase taps into the valuable information generated from customers’ Data Lakes and results in the delivery of proactive and predictive services through the use of Big Data Modeling. EMC has developed a central location one-stop shop to give customers a 360 degree view of their customer account and service experience, which will substantially change how we interact with customers.
Our team is excited for EMC World 2015 because we will be featuring live demos and discussions about these fresh and new capabilities, and we are looking forward to hearing valuable customer feedback. My colleague Barbara Gordon will be hosting a presentation on how EMC’s proactive and predictive Customer Service experience will drive ITaaS agility. I will also be teaming up with subject matter experts for a live discussion on tips and tricks our customers can use to optimize their experience. Lastly, if you are interested in learning more about our Flash initiatives, we are hosting a Birds of a Feather discussion on the top 10 things to get the most out the XtremIO System.
If you are going to EMC World, please stop by Booth 1050 to engage with us and join us for these scheduled presentations. We will continue to post updates in this blog on the exciting features from EMC Customer Service, and we welcome your feedback.
