It’s Time For Service Transformation: What Can EMC Customers Expect?
In this post, I chat with my colleague, Chris Scollo, about how EMC plans to transform the customer service experience. The future is more proactive and predictive, and will heavily leverage big data. What is EMC planning? How can customers prepare to take advantage of the new capabilities as they become available? View my post and we would love to hear your ideas.
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