Service Excellence

Every Day is #CX Day

Doug Schmitt By Doug Schmitt October 1, 2018
In services, as in every industry, delivering the best possible customer experience is what drives digital transformation. How do you celebrate CX Day? As you may already know, CX stands for customer experience – and CX Day is a... READ MORE
Big Data

Beware Simpson’s Paradox

Bill Schmarzo By Bill Schmarzo April 21, 2014
When I first heard of the “Simpson’s Paradox,” I immediately thought of my favorite TV show, The Simpsons. I thought the paradox had to about how Homer Simpson deals with the challenges he faces in every episode of the... READ MORE