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Service Excellence

The Time for Cities to Get Smart Is Now

Howard Elias By Howard Elias January 21, 2019
Unprecedented urbanization is compelling cities to fundamentally reimagine and transform for the future – and fast. According to the 2018 Revision of World Urbanization Prospects, roughly half of the world’s population lives in cities today and that figure is expected to increase... READ MORE
Service Excellence

The Human Factor of Managed Services Drives Hardware ROI

Chris Gaudlip By Chris Gaudlip December 18, 2018
When you go out for a special occasion, you want an elevated experience that delights, that satisfies your hunger for something remarkable. You know that feeling, that excitement of the senses when you’re with a group of friends or... READ MORE
Service Excellence

Improving Customer Experience through Digital Transformation

Doug Schmitt By Doug Schmitt December 18, 2018
Today, no matter what business you’re in, the pressure is on not just to enable but to accelerate “digital transformation.” The goal is to be able to move beyond traditional product- and market-focused strategies and focus efforts on the... READ MORE
Service Excellence

How Predictive Analytics and a Smarter Service Parts Supply Chain Are Improving Your Service Experience

Doug Schmitt By Doug Schmitt December 11, 2018
As we approach the second decade of the 21st century―and a new age of Human-Machine Partnerships, Dell Technologies is predicting that 2019 will be The Year of the Data-Driven Digital Ecosystem. Machine learning (ML) and emerging artificial intelligence (AI)... READ MORE
Learning

Education Helps Make IT Transformation Real

Cindy Etherington By Cindy Etherington November 13, 2018
No industry is immune to the rapid pace of digital change. Businesses acutely feel the overwhelming pressure to transform to stay competitive in the digital economy. However, IT transformation is no simple thing. It requires companies to tackle a... READ MORE

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