ML Archives – InFocus Blog | Dell EMC Services

Growing Revenue and Reducing Costs

By Alex Barretto April 18, 2018

Why the customer experience matters…and why artificial intelligence will help! As we plan our business development roadmap for the Support and Deployment Services organization, I routinely meet with industry leaders, customers and partners. I find there is really nothing... READ MORE

Dell IT Proven

Bringing Back the Science to Data Science; With the Help of Software Architects

By Shiri Gaber April 11, 2018

The increasing push to leverage the vast amount of collected data via the Internet of Things (IoT) for machine-learning-based solutions is putting new, nonscientific demands on data scientists. But as we found in a recent collaboration with software architects,... READ MORE

Big Data

[Data Geeks Podcast]: Data, Data and More Data – Better Support Through Connected Technologies

By Kevin Whitlow April 2, 2018

Welcome back to our podcast series, A Conversation with Two Data Geeks. In this third, and final, installment we look ahead to what’s next for Dell EMC support’s big data ecosystem of intelligent technologies. Proactive and Predictive Support Today,... READ MORE

Big Data

A Digital Transformation Lesson: Open Source Business Models

By Bill Schmarzo March 29, 2018

The year was 1994 and I had the fortunate opportunity to stumble upon a company – Cygnus Support – that was “selling free software.” I remember telling my mom that I was Vice President of Sales & Marketing of... READ MORE

Big Data

[Data Geeks Podcast]: Turning Big Data into Actionable Insights – Our Challenges and Successes

By Kevin Whitlow March 21, 2018

Last week I introduced a new podcast series, A Conversation with Two Data Geeks, to tell the story of how we are digitally transforming Dell EMC customer support. Today I want to share the second installment in this three-part... READ MORE